Terry - you must complain- that is certainly not good enough
I have had 3 Canny Gardener catalogues sent to me over the past few weeks and I hate to admit it but I really am tempted to order some Streptocarpus plugs as I adore them. The offer this time is for 25o/ o off and half price delivery - plants are ??8.49 for 20 medium plants --around ??6.30 with discount and p& p will be ??2.45
Please tell me that I don't really need them -but I do,I do
I have spoken to someone at Canny Gardener this afternoon, the response was that they were very apologetic about the damage, and would I contact them at some future date and let them know how many of the plants failed to survive, and they would then consider replacement or reimbursement!
The more I deal with them the less impressed I become. They do not seem to appreciate that they are not selling inanimate objects but living plants, with a very short window of opportunity to plant up for the summer.
Terry - that is just not good enough in my opinion!!!
If I was in your position I would phone again,ask to speak to the manager or person in charge and insist on a new batch or my money back now -not sometime in the future -what a bloomin' cheek
Tell them if they want the plants back they can come and collect them.
Any reputable company would tell you to keep the damaged plants and send a replacement now.
The plants sent to you are not fit for purpose - it is their fault they were not packed properly - not yours.
Write a letter to the managing director. Make the points that you have already made above and say that most companies would replace the plants without question in these circumstances. Say that you are a member of a gardening forum which is discussing this firm and you would love to tell them that your complaint was dealt with fairly. However, if it should be that you do not get satisfaction, you will be forced to take the matter to Trading Standards, since you feel that shoddy packaging is the cause of the problem and the firm is under a legal obligation to provide good which are fit for purpose. Substandard packaging is bound to lead to substandard goods in the case of live plants.
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I have had 3 Canny Gardener catalogues sent to me over the past few weeks and I hate to admit it but I really am tempted to order some Streptocarpus plugs as I adore them. The offer this time is for 25o/ o off and half price delivery - plants are ??8.49 for 20 medium plants --around ??6.30 with discount and p& p will be ??2.45
Please tell me that I don't really need them -but I do,I do
Pam LLx
Pam LL x
Thankyou Verdun and Lilylouise for your comments.
I have spoken to someone at Canny Gardener this afternoon, the response was that they were very apologetic about the damage, and would I contact them at some future date and let them know how many of the plants failed to survive, and they would then consider replacement or reimbursement!
The more I deal with them the less impressed I become. They do not seem to appreciate that they are not selling inanimate objects but living plants, with a very short window of opportunity to plant up for the summer.
Your thoughts would be appreciated.
If I was in your position I would phone again,ask to speak to the manager or person in charge and insist on a new batch or my money back now -not sometime in the future -what a bloomin' cheek
Tell them if they want the plants back they can come and collect them.
Any reputable company would tell you to keep the damaged plants and send a replacement now.
The plants sent to you are not fit for purpose - it is their fault they were not packed properly - not yours.
Pam LL x
Write a letter to the managing director. Make the points that you have already made above and say that most companies would replace the plants without question in these circumstances. Say that you are a member of a gardening forum which is discussing this firm and you would love to tell them that your complaint was dealt with fairly. However, if it should be that you do not get satisfaction, you will be forced to take the matter to Trading Standards, since you feel that shoddy packaging is the cause of the problem and the firm is under a legal obligation to provide good which are fit for purpose. Substandard packaging is bound to lead to substandard goods in the case of live plants.
Anthony Milne commented on this thread when it started- prehaps he would like to make new comments now
Latest update on the situation:-
Following an exchange of emails, I have now been promised a replacement for the damaged plants.
From the next available batch, week commencing 13/05.
Jeez, I hope they're fast growing!
Many thanks to everyone who commented re. my problem.
That's good news Terry
What plants are they?
Pam LL x
p.s I didn't order the Streptocarpus