like the others I have also had an e mail to expect refund in 3-5 days. it seems this forum has worked. the joke is I received their latest catalogue to-day! guess where it went.
I received my credit card statement today and the second refund of £15.99 has been made into my account, so at least I've managed to get back £30 from them. They certainly won't be getting my custom again.
I am completely devastated! Dark blue 'Blue Seas' lobelia, vital to my planting plan for my beds, borders, pots and baskets have just started to flower and guess what? Completely the wrong colour and said plantings now look dreadful. Too late now to find replacements. Unable to contact by phone due to the constant 'high volume of calls we are receiving' (although this is, perhaps, unsurprising if my experience is anything to go by).
I have, this morning, managed to contact CG and they appear keen to look into this problem and so I will reserve judgement for now and will update my post accordingly.
i had the same problem with my lobelia wrong colour but didnt cause any problems with planting.got my final £5 refund this weekend wont be dealing with this outfit again.
Back in June I confess I actually endorsed Canny Gardener on the thread "My experience of "customer service" ." Now I feel quite embarrassed and disappointed about it because my own experience is now much like everyone else's on this thread.
Like many others on this thread my Begonias were really poorly when they arrived but the CG responded well (I thought) to my emailed photo evidence with a promise of replacement plants plus a £5 voucher towards future purchases. I thought that was a good sign - then - and accepted both.The replacement plants were 60 small plugs of Begonia Candy Bronze.Many of these, however, have remained very small even after a couple of months.
2 weeks ago I found that none of 8 undersized plants I inspected had any noticeable development to their root system beyond the original tiny plug size (about 2 cubic centimetres!!) I phoned up and did eventually get through but the customer adviser knew very little about plants (!) so couldnt actually advise me properly (!) and wasn't actually based anywhere near The Canny Gardener firm (!). When I was phoned back by a more experienced employee the young lady was only a bit more 'savvy' than me - certainly not the horticultural expert I was hoping for.
Yesterday, (Sunday), I decided to email them about my dissatisfaction but first checked on my £5 voucher and found that it too was missing from my account where it was supposed to be credited.
I have sent a very stiff email , 'For the specific attention of Tony Milne', about the depletion of the plant stock I received (about 42 plants out of over 200 are unusably small) and have asked for the £5 to be refunded direct to me, not as a voucher.
I have also suggested Tony Milne uses this thread to address all the issues voiced here to explain what has happened to make his company's so inefficient.
Let's see whether he will shall we? - and also whether my refund will materialise!
Come on Tony, here's your chance to redeem yourself!
Posts
Received refund into my account today. So my rather rude and direct email appeared to work. Will not be having an further dealings with this company.
I received my credit card statement today and the second refund of £15.99 has been made into my account, so at least I've managed to get back £30 from them. They certainly won't be getting my custom again.
Have had refund back into my account for damaged begonias.
well done colin and mystic rose i recieved £3.99 postal order now waiting for last £5.wont be useing them again.
well done colin and mystic rose i recieved £3.99 postal order now waiting for last £5.wont be useing them again.OAKIE
I am completely devastated! Dark blue 'Blue Seas' lobelia, vital to my planting plan for my beds, borders, pots and baskets have just started to flower and guess what? Completely the wrong colour and said plantings now look dreadful. Too late now to find replacements. Unable to contact by phone due to the constant 'high volume of calls we are receiving' (although this is, perhaps, unsurprising if my experience is anything to go by).
@edit
I have, this morning, managed to contact CG and they appear keen to look into this problem and so I will reserve judgement for now and will update my post accordingly.
i had the same problem with my lobelia wrong colour but didnt cause any problems with planting.got my final £5 refund this weekend wont be dealing with this outfit again.
Back in June I confess I actually endorsed Canny Gardener on the thread "My experience of "customer service" ." Now I feel quite embarrassed and disappointed about it because my own experience is now much like everyone else's on this thread.
Like many others on this thread my Begonias were really poorly when they arrived but the CG responded well (I thought) to my emailed photo evidence with a promise of replacement plants plus a £5 voucher towards future purchases. I thought that was a good sign - then - and accepted both.The replacement plants were 60 small plugs of Begonia Candy Bronze.Many of these, however, have remained very small even after a couple of months.
2 weeks ago I found that none of 8 undersized plants I inspected had any noticeable development to their root system beyond the original tiny plug size (about 2 cubic centimetres!!) I phoned up and did eventually get through but the customer adviser knew very little about plants (!) so couldnt actually advise me properly (!) and wasn't actually based anywhere near The Canny Gardener firm (!). When I was phoned back by a more experienced employee the young lady was only a bit more 'savvy' than me - certainly not the horticultural expert I was hoping for.
Yesterday, (Sunday), I decided to email them about my dissatisfaction but first checked on my £5 voucher and found that it too was missing from my account where it was supposed to be credited.
I have sent a very stiff email , 'For the specific attention of Tony Milne', about the depletion of the plant stock I received (about 42 plants out of over 200 are unusably small) and have asked for the £5 to be refunded direct to me, not as a voucher.
I have also suggested Tony Milne uses this thread to address all the issues voiced here to explain what has happened to make his company's so inefficient.
Let's see whether he will shall we? - and also whether my refund will materialise!
Come on Tony, here's your chance to redeem yourself!