Just cancelled a long-standing order from the Canny Gardener. For the last 5 weeks they have advised on delivery due next week. Dream on. They didn't even reply to my emails. I feel like advising Watchdog and Trading Standards of this cowboy outfit.
My advice - avoid them and order from a proper company.
I've also just cancelled an order which was due to be sent out week commencing 20th May, because "the unseasonably cold and dark weather over the last few weeks has delayed the crops growth so they'll now be sent out w/c 3rd June". I thought these wholesale nurseries had contolled temperature and irrigation systems in their massive greenhouses, so what's their problem? Incidentally the plugs I ordered - 40 large Begonia Sunshine Burst are now showing on the website as sold out. Maybe the ones they were offering to send me were new stock of small size?
Further to my post of April 25th a total of 43 begonias did not survive, out of 180 ordered. They offered me replacement of the plants to be sent out w/c 27 May. I said that these would be too late as there is a suggested growing on period of up to 6 weeks and requested a refund instead. They have worked out to the penny that the lost plants would be worth £10.43 so I requested a refund of this amount.
This is one customer they've lost, from now on it's B & Q, at least you can see what you're getting there - and 10% off on Wednesday if you're the wrong side of 60 like me!!
I have about £60 of plug orders placed with this outfit. The first consignment of putunias failed to arrive. The second consignment, trailing begonias, arrived in such a terrible mess I was able to rescue no more than about a dozen decent plants from the box of 60. I'd like a refund an to cancel the remainder of the order. I've tried ringing customer services but it appears to be log jammed. If you are prepared to leave a message they offer a response "within 72 hours". Instead I e-mailed them and 5 days later still have no response. And the phone line remains log jammed (I suspect not with happy customers saying how delighted they are with their purchases!). Don't touch this company with a barge pole.
have had 2 of my boxes of plants,which have both been OK, except most of the begonias are now rotting off,(despite a lot of tlc on my behalf.) Am awaitng my next 2 boxes of perennials, and reserve judgement til then, but will probably not be ordering again next season.
Been down to B & Q and Morrison's this morning. B & Q are selling lovely yellow non-stop begonias, 6 for £5, (less 10% if you're the wrong side of 60!) and Morrisons have 4 mixed non stop begonias for £2, or 2 boxes for £3. They are all healthgy looking and starting to come into flower and look ready for planting out which is more than can be said for the ones from Canny Gardener, which are nowhere near as large as I would expect them to be at this stage. I know where to go from now on!
Has anyone noticed that, according to their website, ALL their plants apart from just a few odd varieties are now said to be Out of Stock? Either they've had a very good years trading or maybe they've closed the business down and done a bunk?
Betty W sounds like a company that's in trouble when they don't answer calls or emails its the start of a downhill slope but hope am wrong in your case and get things sorted out good luck.
Sent two e-mails to this outfit without any response, just phoned on their 0845 number, got a recorded message that "due to the high number of calls being received we cannot answer your call at the moment" (wonder why?) but they will call back within 72 hours if contact number is left. And pigs might just fly!
Well I eventually have had a reply to my email. They've offered me a full refund on the rubbish begonias and they're dealing with the issue of the missing petunias - whatever that means. They were unable to cancel the remainder of my order and 120 medium Triploid marigold plugs turned up this morning. And, to be fair, I have to say that they are very healthy and in remarkably good shape - very much better shape than their woeful customer services outfit!
Posts
Just cancelled a long-standing order from the Canny Gardener. For the last 5 weeks they have advised on delivery due next week. Dream on. They didn't even reply to my emails. I feel like advising Watchdog and Trading Standards of this cowboy outfit.
My advice - avoid them and order from a proper company.
I've also just cancelled an order which was due to be sent out week commencing 20th May, because "the unseasonably cold and dark weather over the last few weeks has delayed the crops growth so they'll now be sent out w/c 3rd June". I thought these wholesale nurseries had contolled temperature and irrigation systems in their massive greenhouses, so what's their problem? Incidentally the plugs I ordered - 40 large Begonia Sunshine Burst are now showing on the website as sold out. Maybe the ones they were offering to send me were new stock of small size?
Further to my post of April 25th a total of 43 begonias did not survive, out of 180 ordered. They offered me replacement of the plants to be sent out w/c 27 May. I said that these would be too late as there is a suggested growing on period of up to 6 weeks and requested a refund instead. They have worked out to the penny that the lost plants would be worth £10.43 so I requested a refund of this amount.
This is one customer they've lost, from now on it's B & Q, at least you can see what you're getting there - and 10% off on Wednesday if you're the wrong side of 60 like me!!
I have about £60 of plug orders placed with this outfit. The first consignment of putunias failed to arrive. The second consignment, trailing begonias, arrived in such a terrible mess I was able to rescue no more than about a dozen decent plants from the box of 60. I'd like a refund an to cancel the remainder of the order. I've tried ringing customer services but it appears to be log jammed. If you are prepared to leave a message they offer a response "within 72 hours". Instead I e-mailed them and 5 days later still have no response. And the phone line remains log jammed (I suspect not with happy customers saying how delighted they are with their purchases!). Don't touch this company with a barge pole.
have had 2 of my boxes of plants,which have both been OK, except most of the begonias are now rotting off,(despite a lot of tlc on my behalf.) Am awaitng my next 2 boxes of perennials, and reserve judgement til then, but will probably not be ordering again next season.
Been down to B & Q and Morrison's this morning. B & Q are selling lovely yellow non-stop begonias, 6 for £5, (less 10% if you're the wrong side of 60!) and Morrisons have 4 mixed non stop begonias for £2, or 2 boxes for £3. They are all healthgy looking and starting to come into flower and look ready for planting out which is more than can be said for the ones from Canny Gardener, which are nowhere near as large as I would expect them to be at this stage. I know where to go from now on!
Has anyone noticed that, according to their website, ALL their plants apart from just a few odd varieties are now said to be Out of Stock? Either they've had a very good years trading or maybe they've closed the business down and done a bunk?
What name will they trade under next year
Betty W sounds like a company that's in trouble when they don't answer calls or emails its the start of a downhill slope but hope am wrong in your case and get things sorted out good luck.
Sent two e-mails to this outfit without any response, just phoned on their 0845 number, got a recorded message that "due to the high number of calls being received we cannot answer your call at the moment" (wonder why?) but they will call back within 72 hours if contact number is left. And pigs might just fly!
Well I eventually have had a reply to my email. They've offered me a full refund on the rubbish begonias and they're dealing with the issue of the missing petunias - whatever that means. They were unable to cancel the remainder of my order and 120 medium Triploid marigold plugs turned up this morning. And, to be fair, I have to say that they are very healthy and in remarkably good shape - very much better shape than their woeful customer services outfit!