I enjoy going to GC to see what they have but also buy a fair bit online. Almost everything I have ordered has been of excellent quality and packed beautifully.
You can order from specialist nurseries and get things that you will not find in many if any GCs
There are some exceptionally good nursery sites on line and usually with brilliant customer service. I don't think it's reasonable to dis the whole concept of buying on line on account of the odd poor trader. But it's certainly useful to be aware of what's best avoided
Have spent a lot of money this year with The Canny Gardener and must say that ALL the plants that have arrived have been first class and well packaged. OK a couple of deliveries were a week or so late but at least I was informed and caused no problem. I think its worth remembering that when things come through the post a chance of dammage is always a possibility, but to be fair The CG products come in sturdy poly boxes and well labeled. I will continue to purchase from them in the future as I have found them as good if not better than all the previous companies I have used.
It seems really funny to me but everyone who says they have had good service from the company are not regular contributers to the forum. When you hover over them they have only posted once.
Mmm, I wondered that as well, Bev. However, it seems that pigs DO fly from time to time as this morning I've received an e-mail from Canny Gardener apologising for the delay in sending out my order and informing me that it has been cancelled as requested and my payment will be refunded. And my latest credit card account shows that they did refund a payment in respect of the 40 odd damaged plants which I received in April, so at least I'm not out of pocket, although the plants I have received earlier are still not as far on as I would have hoped. We live and learn.
I thought I would try out the Canny Gardener this year but made the mistake of giving them too large an order. The majority of small plug pansies did not survive due I think, in my opinion, that they were not strong enough when they were sent out. Very few of the 150 survived and of the replacements they sent, about 50 survived. This was after transplanting them into trays using John Innis soil. 10 out of 60 Lobelia Medium were crushed on arrival. Of the 60 Geraniums only 52 survived the transplant into trays. All other items ordered were at least one or two dead in theirf trays. The last plants to arrive - 12 Jumbo Hardy Fuschias - the package was badly damaged by Royal Mail and delivered to me in a plastic bag. One plant was missing and the rest had shed their leaves and in a very poor condition. When I telephoned Canny Gardener Customer Service I was told there was nobody available to talk to me and to leave a message and they would endeavour to get back to me in 72 hours (3 days!!) I also emailed them and received the same promise. It is now past 72 hours and I have still not heard anything ferom them. It's all very well to have fancy postal boxes but a lot of the plants I received were not in good condition and I have to say that their Customer Service is rubbish. I would definitely not recommend these people. Terrie Mc
I would not recommend this company.After receiving non-stop begonias undersized and with gaps in the tray,I made a complaint. Not only did it take 3 days to get a reply but it was curt to say the least.All they would offer was a £3 credit against future orders. The rest of my order was also sub-standard when it arrived. Canny gardeners avoid this outfit!
I should add that I received excellent plug plants from Brookside Nurseries earlier this season.
i thought i was the only one who had problems with "canny". this was the first time i ordered from them. i ordered the buzy lizzie starter plants managed 36 out of 150. the 60 med begonia arrived a week ago and the dust was falling through the box! dry as a bone,cells empty etc. e mailed them twice over a week ago but like everyone else no response. i think i will try a third time and tell them i have put this post on the forum. as they say once bitten twice shy. no problems with suttons or brookside.
Posts
Whi do you guys buy online i dont dont trust the internet i hop into the car and go to the G/C that will probely start trouble
I enjoy going to GC to see what they have but also buy a fair bit online. Almost everything I have ordered has been of excellent quality and packed beautifully.
You can order from specialist nurseries and get things that you will not find in many if any GCs
There are some exceptionally good nursery sites on line and usually with brilliant customer service. I don't think it's reasonable to dis the whole concept of buying on line on account of the odd poor trader. But it's certainly useful to be aware of what's best avoided
Have spent a lot of money this year with The Canny Gardener and must say that ALL the plants that have arrived have been first class and well packaged. OK a couple of deliveries were a week or so late but at least I was informed and caused no problem. I think its worth remembering that when things come through the post a chance of dammage is always a possibility, but to be fair The CG products come in sturdy poly boxes and well labeled. I will continue to purchase from them in the future as I have found them as good if not better than all the previous companies I have used.
It seems really funny to me but everyone who says they have had good service from the company are not regular contributers to the forum. When you hover over them they have only posted once.
Mmm, I wondered that as well, Bev. However, it seems that pigs DO fly from time to time as this morning I've received an e-mail from Canny Gardener apologising for the delay in sending out my order and informing me that it has been cancelled as requested and my payment will be refunded. And my latest credit card account shows that they did refund a payment in respect of the 40 odd damaged plants which I received in April, so at least I'm not out of pocket, although the plants I have received earlier are still not as far on as I would have hoped. We live and learn.
I thought I would try out the Canny Gardener this year but made the mistake of giving them too large an order. The majority of small plug pansies did not survive due I think, in my opinion, that they were not strong enough when they were sent out. Very few of the 150 survived and of the replacements they sent, about 50 survived. This was after transplanting them into trays using John Innis soil. 10 out of 60 Lobelia Medium were crushed on arrival. Of the 60 Geraniums only 52 survived the transplant into trays. All other items ordered were at least one or two dead in theirf trays. The last plants to arrive - 12 Jumbo Hardy Fuschias - the package was badly damaged by Royal Mail and delivered to me in a plastic bag. One plant was missing and the rest had shed their leaves and in a very poor condition. When I telephoned Canny Gardener Customer Service I was told there was nobody available to talk to me and to leave a message and they would endeavour to get back to me in 72 hours (3 days!!) I also emailed them and received the same promise. It is now past 72 hours and I have still not heard anything ferom them. It's all very well to have fancy postal boxes but a lot of the plants I received were not in good condition and I have to say that their Customer Service is rubbish. I would definitely not recommend these people. Terrie Mc
I would not recommend this company.After receiving non-stop begonias undersized and with gaps in the tray,I made a complaint. Not only did it take 3 days to get a reply but it was curt to say the least.All they would offer was a £3 credit against future orders. The rest of my order was also sub-standard when it arrived. Canny gardeners avoid this outfit!
I should add that I received excellent plug plants from Brookside Nurseries earlier this season.
Mary W
i thought i was the only one who had problems with "canny". this was the first time i ordered from them. i ordered the buzy lizzie starter plants managed 36 out of 150. the 60 med begonia arrived a week ago and the dust was falling through the box! dry as a bone,cells empty etc. e mailed them twice over a week ago but like everyone else no response. i think i will try a third time and tell them i have put this post on the forum. as they say once bitten twice shy. no problems with suttons or brookside.