I swapped from GardenDirect this year to the Canny Gardener - ordered Begnoias and Geraniums amonst other plants. Both the Geraniums and Begonias arrived in damaged polystyrene boxes and the plants were either dead or damaged beyond use. Customer services offered a replacement which never came. Have been offered a full refund which is fine but I am now short of plants for the garden. My advice is to stay well clear of this organisation the quality of the plants is beyond a joke.
I ordered three boxes of 60 medium non-stop begonias, which were delivered last Saturday. The lid of one of the boxes was snapped off and only held on by the adhesive address label. Naturally, several of the begonias were missing, and others had come loose and were scattered throughout the box. Out of the three boxes a total of 13 plants were missing, and another 28 are so small or damaged that I doubt they will survive. So there is a potential of 41 plants not being fit for purpose. I e-mailed the Canny Gardener on Sunday, and their reply yesterday expressed sincere apologies and told me that they had added a £5 voucher to my account against my next order. Firstly, why should they think that I would want to order again from them, and secondly, what can I get for £5? Their sale begonias start at £8.99 plus P & P of £2.47, so am I expected to cough up another £6 odd just to replace what I have already paid for and not received. I have two boxes of 40 large begonias and geraniums due in May, so I shall see how many of those are in good condition and how many of my present plants have died in the meantime and then I shall demand my money back or a full replacement without further cost to me.
After looking at their catalogue they seem very pricey with post and packaging quite high to.Have to agree with Verdun about Brookside nursery ,nice to buy from small nursery with good quality plants at very reasonable prices.
Whilst they promised a full refund I have had to contact them yet again to ask where the refund is. I have sent them photographic evidence of the poor plants/packaging and yet they can not even be bothered to acknowledge my E Mail. I have since written to Tony Milne the MD who states on there Web Site .. ""We want you to be delighted with the products and services you buy from us. We are determined that you receive the very best quality in the market. If for any reason we don't get it right, then just contact us within 7 days of receipt, and we will happily offer you advice, a replacement or a full refund." Tony Milne, MD
If you go to the competitions page on this website there is a competition to win plants from them. I'm not sure how relevant this is at all (!) just an observation.
I hadn't heard of this company, either, but had a catalogue in the post early this year.
I've placed a mixed order,and had my first plug plants 3 weeks ago. They were very well packed, and are growing on very healthily in my cool greenhuse. Looking forward to the rest of my order.
For the first time, I have this year purchased from The Canny Gardener. In my experience, the packaging in which the plants have arrived far exceeds the standard of any other on-line supplier.
The plants themselves were very healthy, and in excellent condition.
I will seriously consider buy all of my plants from this company in future.
Posts
I swapped from GardenDirect this year to the Canny Gardener - ordered Begnoias and Geraniums amonst other plants. Both the Geraniums and Begonias arrived in damaged polystyrene boxes and the plants were either dead or damaged beyond use. Customer services offered a replacement which never came. Have been offered a full refund which is fine but I am now short of plants for the garden. My advice is to stay well clear of this organisation the quality of the plants is beyond a joke.
I ordered three boxes of 60 medium non-stop begonias, which were delivered last Saturday. The lid of one of the boxes was snapped off and only held on by the adhesive address label. Naturally, several of the begonias were missing, and others had come loose and were scattered throughout the box. Out of the three boxes a total of 13 plants were missing, and another 28 are so small or damaged that I doubt they will survive. So there is a potential of 41 plants not being fit for purpose. I e-mailed the Canny Gardener on Sunday, and their reply yesterday expressed sincere apologies and told me that they had added a £5 voucher to my account against my next order. Firstly, why should they think that I would want to order again from them, and secondly, what can I get for £5? Their sale begonias start at £8.99 plus P & P of £2.47, so am I expected to cough up another £6 odd just to replace what I have already paid for and not received. I have two boxes of 40 large begonias and geraniums due in May, so I shall see how many of those are in good condition and how many of my present plants have died in the meantime and then I shall demand my money back or a full replacement without further cost to me.
Betty W
After looking at their catalogue they seem very pricey with post and packaging quite high to.Have to agree with Verdun about Brookside nursery ,nice to buy from small nursery with good quality plants at very reasonable prices.
Whilst they promised a full refund I have had to contact them yet again to ask where the refund is. I have sent them photographic evidence of the poor plants/packaging and yet they can not even be bothered to acknowledge my E Mail. I have since written to Tony Milne the MD who states on there Web Site .. ""We want you to be delighted with the products and services you buy from us. We are determined that you receive the very best quality in the market. If for any reason we don't get it right, then just contact us within 7 days of receipt, and we will happily offer you advice, a replacement or a full refund." Tony Milne, MD
If you go to the competitions page on this website there is a competition to win plants from them. I'm not sure how relevant this is at all (!) just an observation.
I hadn't heard of this company, either, but had a catalogue in the post early this year.
I've placed a mixed order,and had my first plug plants 3 weeks ago. They were very well packed, and are growing on very healthily in my cool greenhuse. Looking forward to the rest of my order.
For the first time, I have this year purchased from The Canny Gardener. In my experience, the packaging in which the plants have arrived far exceeds the standard of any other on-line supplier.
The plants themselves were very healthy, and in excellent condition.
I will seriously consider buy all of my plants from this company in future.