Today, I have had an answer to my email--offering apologoies, stating it was not their usual standard of delivery and offered me a full refund or a selection of a plant from summer range - guess which I chose!!!!!
lucky you,still waiting. out of curiosity I went on line last night checking companies house. the company as such only started july 2012!!. another thing jonathan just started about the same time. he used to work as an it manager for a company selling fishing tackle - maybe experienced in ponds!. will not give up until I get a reply and my money refunded. am driving my husband mad!!
Do not order from this company. I have had nothing but trouble with them. The first lot of plants Inordered did not thrive and the second lot of plants when they eventually arrive after two delays are in very poor condition. The are extremely slow to respond to emails and take no notice of what you have written to them about. Also impossible to through ugh by phone.
I agree with with all the above complaints. Do not touch this companentity a barge-pole
The plants I had from them were of poor grade, wish I had stuck to Jersey Plants at least they answer the phone and e-mails and give you a choice of a refund or replacement shant be caught out next year their broucher will go straight in the bin.
Oakie - I think you will be very lucky if you get your £50 refund. I have been waiting over three weeks for a refund of the small amount of £10.49. I have asked them by email when I can expect this and have not had a response to this either. Good luck!!
hi terrie mc-i got £38 of my refund yesterday the rest is coming in the form of 2 cheques for some reason.i didnt get any response from tony milne about the photos i sent him no surprise there .has anyone noticed how similer canny gardener and garden direct catalogues are even the photo on the inside cover is the same ,i think that is why i made the mistake of ordering from them.hope you get your refund.
Received email today saying sorry that my begonias were not up to their usual standard!! full refund in my account in 3-5 days. Will wait to see if this happens but not holding my breath
Just received an email saying to expect my refund in 3-5 working days, a week after I accepted a refund, I did receive my last refund quickly with no quibbles
Posts
Agree with all above, no replies to emails or phone calls, yet notice they are still open for orders on line. Will not be had again.
Today, I have had an answer to my email--offering apologoies, stating it was not their usual standard of delivery and offered me a full refund or a selection of a plant from summer range - guess which I chose!!!!!
Do not order from this company. I have had nothing but trouble with them. The first lot of plants Inordered did not thrive and the second lot of plants when they eventually arrive after two delays are in very poor condition. The are extremely slow to respond to emails and take no notice of what you have written to them about. Also impossible to through ugh by phone.
I agree with with all the above complaints. Do not touch this companentity a barge-pole
Ps sorry for spelling mistakes in above email but I am so angry with this company!!
The plants I had from them were of poor grade, wish I had stuck to Jersey Plants at least they answer the phone and e-mails and give you a choice of a refund or replacement shant be caught out next year their broucher will go straight in the bin.
Oakie - I think you will be very lucky if you get your £50 refund. I have been waiting over three weeks for a refund of the small amount of £10.49. I have asked them by email when I can expect this and have not had a response to this either. Good luck!!
hi terrie mc-i got £38 of my refund yesterday the rest is coming in the form of 2 cheques for some reason.i didnt get any response from tony milne about the photos i sent him no surprise there .has anyone noticed how similer canny gardener and garden direct catalogues are even the photo on the inside cover is the same ,i think that is why i made the mistake of ordering from them.hope you get your refund.
Received email today saying sorry that my begonias were not up to their usual standard!! full refund in my account in 3-5 days. Will wait to see if this happens but not holding my breath
Just received an email saying to expect my refund in 3-5 working days, a week after I accepted a refund, I did receive my last refund quickly with no quibbles