I want to add my disgust at goods received from Canny Gardener. Having waited for months for my order to arrive in dribs and drabs, each successive batch was more appalling that the previous one. Not liking to complain and doing my best to rescue my poor little seedlings I have finally flipped when four days after being despatched (four days in a polystyrene container!!!) the flowers were rotten and totally dead. For a mild mannered and experienced plug plant receiver I am furious.
hi i am john just been reading above comments i to have had alot of very poor plants from canny .after 6 or 7 calls of complaints they say they will call back apart from 1 message left they didnt bother.yesterday i recieved yet another replacement box of plants begonias only to find eaten leaves slime and emty cells.tried to phone for 45 mins only to get recorded message.i olso emailed photos of these and previous poor plants rudbeckia which were also replacement plants no response.my wife phoned this morning and spoke to a human being wot a shock .she said she would speak to her manager and phone back.i did ask for a refund of my order but got 50£ i have spent nearly 200£.will not be useing them again and i hope this helps others.
has anyone noticed you cannot see them on facebook anymore. sent them another e mail mentioning the forum and got a response saying will contact you 24/72 hrs. usual story. checked my begonias this morning and out of 60 now only 15 which might come to something. ruined my colour scheme!!!
Some of the non-stop begonias which I received the third week in April are still no bigger than my thumb nail, despite having been shown lots of TLC after I potted them on, and several more have died. Makes a laughing stock of their claims that they have been growing stuff successfully since 1985. If this is the best they can do after 28 years then I'm glad I didn't order anything from them in earlier years!
Received their non-stop mocca begonias in a special Post Office bag as pakaging was broken and the plants spewing out. Phoned them and had the same result as previous contributors ie can't take call now as too busy - leave number and we'll call back within 72 hours. Nothing heard from them so tried email this morning - nothing so far. All other plants I received were underdeveloped and many had come adrift from their packaging and were snapped off. Spent approx. £200 with them. Never again. Product is inferior to the competition I have previously used and their Customer Relations Dept. is a disgrace.
I ordered from CG this year, as the prices were good etc. First 2 batches of plants have been fine, well packaged and arrived in good condition. Then a batch was delivered having taken 6 days to get here. So they were looking rather sad when unpacked. A good drink did nothing to revive them . They were supposedly Jumbo plugs, but the amount of soil round each plant was minimal. 2 e-mails and 1 message left requesting replacements and I'm still awaiting a reply . Doesn't bode well
Must add my two pennyworth. I ordered 6 Jumbo plants mid-May and was promised despatch week commencing 27th May - later refined to leaving the nursery Wed 29th. After no-show, I contacted CG (surprisingly by phone) on Sat pm. Was told to expect them "any time now". Attempts to phone customer services on Mon, Tues Wed and Thurs were not answered. Three emails,so far, have also not been answered, except by the automatic response, promising a reply in 24 to 72 hours. Adding insult to injury, this morning (Friday 7th June) the regular Royal Mail postman arrived with the parcel, which was in an appalling state, crushed and broken. I refused to accept delivery and had it 'Returned to Sender'. If CG are to be believed, the plants will have been in transit through the regular mail handling system for 9 days. This Company, in my opinion, definitely belongs on the 'Dodgy' register. I predict they will not be trading next year.
I sent 2 photos to tony milne on wednesday to let him see how bad the plants and boxes were arriving .iwonder if he will respond I wont hold my breath.if the boxes are as strong ashe says how do they get so damaged?, I hope he does something about the customer service department because it doesnt help when you cant speak to someone about your grievance.i hope to get my refund next week.
Posts
I want to add my disgust at goods received from Canny Gardener. Having waited for months for my order to arrive in dribs and drabs, each successive batch was more appalling that the previous one. Not liking to complain and doing my best to rescue my poor little seedlings I have finally flipped when four days after being despatched (four days in a polystyrene container!!!) the flowers were rotten and totally dead. For a mild mannered and experienced plug plant receiver I am furious.
hi i am john just been reading above comments i to have had alot of very poor plants from canny .after 6 or 7 calls of complaints they say they will call back apart from 1 message left they didnt bother.yesterday i recieved yet another replacement box of plants begonias only to find eaten leaves slime and emty cells.tried to phone for 45 mins only to get recorded message.i olso emailed photos of these and previous poor plants rudbeckia which were also replacement plants no response.my wife phoned this morning and spoke to a human being wot a shock .she said she would speak to her manager and phone back.i did ask for a refund of my order but got 50£ i have spent nearly 200£.will not be useing them again and i hope this helps others.
Maybe setting up get rich schemes in horticulture isn't as easy as they thought
Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.
Some of the non-stop begonias which I received the third week in April are still no bigger than my thumb nail, despite having been shown lots of TLC after I potted them on, and several more have died. Makes a laughing stock of their claims that they have been growing stuff successfully since 1985. If this is the best they can do after 28 years then I'm glad I didn't order anything from them in earlier years!
Received their non-stop mocca begonias in a special Post Office bag as pakaging was broken and the plants spewing out. Phoned them and had the same result as previous contributors ie can't take call now as too busy - leave number and we'll call back within 72 hours. Nothing heard from them so tried email this morning - nothing so far. All other plants I received were underdeveloped and many had come adrift from their packaging and were snapped off. Spent approx. £200 with them. Never again. Product is inferior to the competition I have previously used and their Customer Relations Dept. is a disgrace.
I ordered from CG this year, as the prices were good etc. First 2 batches of plants have been fine, well packaged and arrived in good condition. Then a batch was delivered having taken 6 days to get here. So they were looking rather sad when unpacked. A good drink did nothing to revive them . They were supposedly Jumbo plugs, but the amount of soil round each plant was minimal. 2 e-mails and 1 message left requesting replacements and I'm still awaiting a reply . Doesn't bode well
Must add my two pennyworth. I ordered 6 Jumbo plants mid-May and was promised despatch week commencing 27th May - later refined to leaving the nursery Wed 29th. After no-show, I contacted CG (surprisingly by phone) on Sat pm. Was told to expect them "any time now". Attempts to phone customer services on Mon, Tues Wed and Thurs were not answered. Three emails,so far, have also not been answered, except by the automatic response, promising a reply in 24 to 72 hours. Adding insult to injury, this morning (Friday 7th June) the regular Royal Mail postman arrived with the parcel, which was in an appalling state, crushed and broken. I refused to accept delivery and had it 'Returned to Sender'. If CG are to be believed, the plants will have been in transit through the regular mail handling system for 9 days. This Company, in my opinion, definitely belongs on the 'Dodgy' register. I predict they will not be trading next year.
I sent 2 photos to tony milne on wednesday to let him see how bad the plants and boxes were arriving .iwonder if he will respond I wont hold my breath.if the boxes are as strong ashe says how do they get so damaged?, I hope he does something about the customer service department because it doesnt help when you cant speak to someone about your grievance.i hope to get my refund next week.