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The Canny Gardener

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  • the 72 hours for a reply to e mail has long gone. out of the 60 begonias I am now down to 10. this together with the 13 busy lizzies means my plants have cost ??1.20 each! notice they have removed the facebook sign from their site. no doubt because of the complaints. I too don't think they will be in business for long.
  • DovefromaboveDovefromabove Posts: 88,109

    I suggest you email them mentioning you might seek to recover your losses ( including your time and phone calls etc) in the Small Claims Court image


    Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.





  • Bob SleeBob Slee Posts: 4

    I've now received a full refund for the begonias that arrived in a shocking state (eventually saved 9 out of 60) and for the petunias that didnt arrive at all. The other stuff I had from them (rudbeckias, marigolds and gaillardias) turned out to be reasonably OK but nothing exceptional. I won't use them next year.

  • WitchykWitchyk Posts: 1

    I also received some plants from them and they arrived looking as though they had been burnt. The 08 number they give you to ring, lets you hang on for 3 minutes then cuts you off as being too busy!!!   Emailing does not work either.Still waiting!!

  • oakieoakie Posts: 7

    Still waiting for a response from tony milne about photos I sent him and my £50 refund.

  • Have just sent them an email re Large begonias sent 2 weeks late to my 92 year old father-in-law.  Total rubbish.  If I don't get a reply I will go to Trading Stadards, if they get enough complaints they will act! Or next step Watchdog!

  • I am another disappointed and peed off 2013 customer. First to arrive, Cosmos plants, completely dry, crushed and broken plants, emailed a complaint and got a full refund. next to arrive in broken packaging, allegedly ready to plant bedding geraniums, so small and bone dry and extremely yellow leaved plants, will take ages to recover for use this year. Last to arrive, 20 red penstemons, broken packaging, 3 very sick plants survived, all the rest a rotting mush. Took photos as evidence, for last 10 days, have tried emiling and phoning, no success at all. Is this a case for BBC Watchdog?

  • A question-has anybody complained to local trading standards about this company?

  • I noticed a few weeks back that plants from this company were offered as a prize on this site.

    Who won that?-or to put it better who would want to?image

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