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..the new ROSE season 2020...

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  • Lizzie27Lizzie27 Posts: 12,494
    I don't think much of that excuse either @Nollie, it's very poor PR from such a well known company.
    North East Somerset - Clay soil over limestone
  • sarinkasarinka Posts: 270
    That's  a poor response. I am shocked tbh. There should have been a refund or an offer of a substitution.
  • KatsaKatsa Posts: 278
    Wow, that's poor service! I've not bought anything from PB yet, but not sure I'm going to now! 
  • NollieNollie Posts: 7,529
    Makes you appreciate more the David Austin customer service and 5 year guarantee doesn’t it? PB only offer up to a year/no later than the end of July following dispatch, so in this case around 8 months and only then for complete failure providing it has been properly planted, cared for and watered. Lots of wriggle room there...

    Stormy Weather still healthy and blooming:

    Mountainous Northern Catalunya, Spain. Hot summers, cold winters.
  • OmoriOmori Posts: 1,674
    Stormy Weather is a beauty, looks lovely with your metal fencing @Nollie


  • Yes must say I was very impressed with David Austin, I just sent in a photo of my LEH with a short description of the problem and they just immediately apologised for the state it was in and ordered me another.
    East Yorkshire
  • @Nollie My super trouper is still doing great..i said I'd update you at the end of the season. Pic below is from today in Surrey..it had a short rest when it was very warm in August but otherwise has been flowering impressively. Even managed to get a cutting from it that's taken! I think I read you have one on order...I'm sure you wont be disappointed 😊
  • NollieNollie Posts: 7,529
    edited November 2020
    Thank you @WorcesterPark, very kind of you to remember and update me! It’s for my ‘oranges and lemons’ bed which currently has roses Julia Child (aka Absolutely Fabulous) and Lady Emma Hamilton so hopefully it will go well with those.

    And thanks @Omori, I’m always so thrilled when a rose works well here, it’s always hit and miss what will thrive. I was worried the metal fence would burn the foliage but it seems to be ok, it has a bit of shelter from the honeysuckle hedge behind which must help.
    Mountainous Northern Catalunya, Spain. Hot summers, cold winters.
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