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Thompson & Morgan - issues!

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  • Peter-T-Peter-T- Posts: 138

    Hi Natalie, thanks for taking the time to comment. 

    No complaints regarding seeds at all, delivery is always very prompt. 

    Got a fair few petunias and fushias on order for delivery April time, will report how they arrive. 

    Cheers

    Peter T 

  • Peter-T-Peter-T- Posts: 138

    I do have one bit of feedback regarding the website tho, (and not the perfomance issues of late image) 

    when selecting seed would it be possible to either sort by number of seeds OR have number of seeds per packet as a filter on the left hand side. 

    Cheers 

    Peter T

  • Thompson MorganThompson Morgan Posts: 43

    Hi Peter T

    Yes, do keep us updated with the arrival of your plants, let's hope we'll be well into spring by then leaving the cold, windy weather behind us.

    Interesting idea Peter, I will definitely pass this on too :) Would make it easier to get more seed for your money ;)

    Thanks

    Natalie.

  • Peter-T-Peter-T- Posts: 138

    hi

    bizzarely its the opposite, with growing so many types sometimes I`m looking for something new but only want 10-15 seeds :) 

  • Thompson MorganThompson Morgan Posts: 43

    O I see! I totally understand, you don't want to grow something and discover it's not for you then you have 200 seeds left over :D

    Nat.

  • david799david799 Posts: 3

    I Still have not received my order sent on the 31/01/17 to be told  our policy is that we have to give 28 days before we take action strange they don't say that when you are placing your order i AM still waiting for a reply to THREE emails very poor customer service 

  • Peter-T-Peter-T- Posts: 138

    try ringing, everytime I`ve rang I`ve found them very helpful. 

    28 days now passed so they must take action surely. 

  • david799david799 Posts: 3

    Thanks i will give it a try calling from Ireland very expensive 

  • Thompson MorganThompson Morgan Posts: 43

    Hi David799

    This is right, sadly we are experiencing a delay with International orders in transit but we are looking into what is causing the delay. If you would like to provide me with your order number I will be happy to look into this for you :)

    Nat

  • david799david799 Posts: 3

    Thank you for your reply i was told last week that i was refunded ? it shows that one dept is not talking to the others that is the  problem with T&M 

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