just to say on a positive note, i messaged T&M on facebook and received a satisfactory reply within half an hour to replace two damaged plaants which i think was probably postage damage as all the other perrennials looked very healthy, moist and arrived two days after they had been posted.
I do find that if you post your complaint on social media for any company, you get a much quicker reply and you query is sorted out quicker.
I have been promised new plants on the next delivery run.
Assuming you have a facebook account already? If not it's very easy, if you don't want to join ask a friend to use theirs but remember to provide an order/ref no, that relates to you
in the search box where you would normally seach for a name/friend type in thompson & morgan uk and a drop down box will appear when you see their logo click on that and it will take you to their facebook page, there you will be able to post your complaint in the box where it says "write something" if you can provide them with your ref:no. related to what you are querying all the better. then they will get back to you and you will receive a notification on your own facebook page to let you know they have replied.
Aw thanks , I'll do that. I bought 2 packets of sweet peas , 35 per packet, I think £2.35 a pack, although BOGOF @ Wyevale, and I've got 11 plants out of 70.
This is what they said 12 months ago. They are full of incompetence. and excuses. A dreadful company.
Thank you for your review.
I appreciate your comments and we always welcome feedback from our customers, both positive and negative. We pride ourselves on our customer service and I understand that this season we have not lived up to the high standards that we expect to provide.
We are intergarting a new ordering system while relocating our Despatch department which has caused some delay in process of our orders. We regret the inconvenience this has caused and we will endeavour to ensure this matter is reviewed with the urgency it requires.
We value your custom and I am very sorry for the disappointment caused. This is not indicative of our usual service and I hope you will give us another chance to be of service to you in the future.
If there is anything further I can do, please do not hesitate to contact our Customer Care team.
I'd ring them Marc. I called them some weeks back when some bedding plugs arrived damaged in the post and they offered to replace all 140 plugs although that wasn't necessary. I found them very helpful - hopefully you will too.
Click on Page One of this thread and you will see that they have had been having problems for ages.
They have had plenty of time to resolve these problems. Gardeners are generally such nice people they go on using useless firms. Would you all go on patronising firms that sold books or printer ink or shoes or clothes or wine or groceries on-line if they were so inefficient??
Posts
just to say on a positive note, i messaged T&M on facebook and received a satisfactory reply within half an hour to replace two damaged plaants which i think was probably postage damage as all the other perrennials looked very healthy, moist and arrived two days after they had been posted.
I do find that if you post your complaint on social media for any company, you get a much quicker reply and you query is sorted out quicker.
I have been promised new plants on the next delivery run.
Sanjy, forgive my stupidity, but how does one go about messaging them on facebook?
Assuming you have a facebook account already? If not it's very easy, if you don't want to join ask a friend to use theirs but remember to provide an order/ref no, that relates to you
in the search box where you would normally seach for a name/friend type in thompson & morgan uk and a drop down box will appear when you see their logo click on that and it will take you to their facebook page, there you will be able to post your complaint in the box where it says "write something" if you can provide them with your ref:no. related to what you are querying all the better. then they will get back to you and you will receive a notification on your own facebook page to let you know they have replied.
if you need any more help just ask me
Aw thanks , I'll do that. I bought 2 packets of sweet peas , 35 per packet, I think £2.35 a pack, although BOGOF @ Wyevale, and I've got 11 plants out of 70.
60p packet from Wilko provided more.
ooh that's not very good is it
good luck with you complaint
This is what they said 12 months ago. They are full of incompetence. and excuses. A dreadful company.
Thank you for your review.
I appreciate your comments and we always welcome feedback from our customers, both positive and negative. We pride ourselves on our customer service and I understand that this season we have not lived up to the high standards that we expect to provide.
We are intergarting a new ordering system while relocating our Despatch department which has caused some delay in process of our orders. We regret the inconvenience this has caused and we will endeavour to ensure this matter is reviewed with the urgency it requires.
We value your custom and I am very sorry for the disappointment caused. This is not indicative of our usual service and I hope you will give us another chance to be of service to you in the future.
If there is anything further I can do, please do not hesitate to contact our Customer Care team.
Kind regards
Natalie
I'd ring them Marc. I called them some weeks back when some bedding plugs arrived damaged in the post and they offered to replace all 140 plugs although that wasn't necessary. I found them very helpful - hopefully you will too.
They have had plenty of time to resolve these problems. Gardeners are generally such nice people they go on using useless firms. Would you all go on patronising firms that sold books or printer ink or shoes or clothes or wine or groceries on-line if they were so inefficient??
(Other products are available)