Thank you for your comments. I am sorry to learn of the poor experiences some of you have had with our products.
@Narminatia - I believe that I emailed you when your query came in last week. Advising that your Roses are OK, and in the condition that we would expect at this time of year. I am glad that you have planted them and will give them a try. I am sure that you will not be disappointed. As I said in my email however, please get in touch if your are unhappy with the progress.
@Emerion - I have looked at your photos and passed them on to our horticulturalists. They have assured me that your Peonies are fine, and should have 1-2 buds/eyes on them. I would advise to plant them up as instructed, and I am confident that they will be grow on as expected. I will also be confirming this in a reply to your email, and will be adding a note to your order, explaining the query. In the event that you are unhappy, please get in touch again via email.
I hope that this has provided some reassurance to you both. If there are any further queries at all, I will do my best to answer them.
Hello there, I ordered some seeds and a raspberry plant from Thompson & Morgan using my Clubcard points where I was charged £6.90 extra for postage and package in November 2016. the seeds arrived but the plant that was meant to come on November 2016 didn't instead I was notified via email that the plant will be delivered January 2017. After waiting patiently in February upon my inquiry I find out that the plant might have been lost and will send a replacement in March. I did not want to wait any longer and asked for a refund but I was told they will return my Clubcard points and £1.80 postage which I never received. But clearly on the confirmation email it says delivery charge for a plant is £4.95 for plants and £1.99 for seeds. After contacting them several times I was told a full refund of the Clubcard points have been made. So apparently I am getting more. Sorry to say I have found my experience with T&M very substandard and would not recommend them to anyone.
They really do need to up their game. I've never ordered any plants from them and never intend to. I use local garden centres/Crocus/Sarah Raven mostly for plants.
However I do order seeds from T&M most years and have generally good results. But their prices are not cheap. Petunia seeds which are almost invisible are just sealed into the big seed packet, so it's a case of opening the packet very carefully on 3 sides, laying it flat, then turning it over above the seed tray and do a lot of tapping and hope for the best. End result is a few patches of congested seedlings. Petunia seeds from Mr Fothergill are cheaper and usually arrive in a tiny vial and therefore much easier to sow.
Many of the plant seed descriptions on the T&M site do not give the height of the plant which is also poor. A close-up of a flower gives no idea of the height of the plant. I did mention this to their Cust Svs a few years ago, they agreed that plant height was important and should be included and said they would pass my comments on - to the bin presumably.
Billericay - Essex
Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad.
I use them a lot for seeds, and have no complaints at all.
They give you a £5 voucher every order, so select £5 worth of seed, then checkout, £2 P&P and use voucher............ total cost £2 and then you get another voucher
Repeat a few times and you get a lot of seed for your ££
I`ve 3 seperate orders for petunias and fushia plugs, will comment when received but no complaints so far to be honest.
oh god I`ve got soooo many packets lol, no way I can grow them all, and if they all did germinate and get to full flower I dont have the room to plant them.
my theory is only a % will succeed and I will pick the healthiest to pot on etc.
I`ve 16 buxton blue germaniums in 3" pots, 8 thunbergia (blushing suzies) in 3" pots, only 1 purple haze germinated out of 10 but thats also in a 3" now.
Just put about 30 Asarina in the propagator (was only ment to be 20 in packet but counted 30) and most germinated after 2-3 days
It's great to hear that we have so many fans of our seeds and so many of you have capitalised on our £5 voucher offered with every order! I hope you have all stayed safe with Storm Doris and your gardens have survived unscathed.
Thank you for your feedback regarding the height and spread of our plants and the packaging of our petunia seeds, I will make sure this is passed on. We have made great efforts to include the height and spread dimensions within our new mailings but I will pass on your comments to ensure we try to integrate this to our online products too.
@Narminatia - I am very sorry that you did not receive your plants from your most recent order. I can confirm we do advise our P&P charges on our website if you do have any queries regarding this. Nevertheless, I am pleased that we were able to refund your Clubcard points and resolve this query for you.
If anyone has any further queries please don't hesitate to let us know or email us on [email protected].
Posts
Hi all,
Thank you for your comments. I am sorry to learn of the poor experiences some of you have had with our products.
@Narminatia - I believe that I emailed you when your query came in last week. Advising that your Roses are OK, and in the condition that we would expect at this time of year. I am glad that you have planted them and will give them a try. I am sure that you will not be disappointed. As I said in my email however, please get in touch if your are unhappy with the progress.
@Emerion - I have looked at your photos and passed them on to our horticulturalists. They have assured me that your Peonies are fine, and should have 1-2 buds/eyes on them. I would advise to plant them up as instructed, and I am confident that they will be grow on as expected. I will also be confirming this in a reply to your email, and will be adding a note to your order, explaining the query. In the event that you are unhappy, please get in touch again via email.
I hope that this has provided some reassurance to you both. If there are any further queries at all, I will do my best to answer them.
Kind regards,
Ryan
T&M Customer Care Team
Hello there, I ordered some seeds and a raspberry plant from Thompson & Morgan using my Clubcard points where I was charged £6.90 extra for postage and package in November 2016. the seeds arrived but the plant that was meant to come on November 2016 didn't instead I was notified via email that the plant will be delivered January 2017. After waiting patiently in February upon my inquiry I find out that the plant might have been lost and will send a replacement in March. I did not want to wait any longer and asked for a refund but I was told they will return my Clubcard points and £1.80 postage which I never received. But clearly on the confirmation email it says delivery charge for a plant is £4.95 for plants and £1.99 for seeds. After contacting them several times I was told a full refund of the Clubcard points have been made. So apparently I am getting more. Sorry to say I have found my experience with T&M very substandard and would not recommend them to anyone.
So many complaints; I would never order from them.
They really do need to up their game.
I've never ordered any plants from them and never intend to.
I use local garden centres/Crocus/Sarah Raven mostly for plants.
However I do order seeds from T&M most years and have generally good results. But their prices are not cheap.
Petunia seeds which are almost invisible are just sealed into the big seed packet, so it's a case of opening the packet very carefully on 3 sides, laying it flat, then turning it over above the seed tray and do a lot of tapping and hope for the best. End result is a few patches of congested seedlings. Petunia seeds from Mr Fothergill are cheaper and usually arrive in a tiny vial and therefore much easier to sow.
Many of the plant seed descriptions on the T&M site do not give the height of the plant which is also poor. A close-up of a flower gives no idea of the height of the plant. I did mention this to their Cust Svs a few years ago, they agreed that plant height was important and should be included and said they would pass my comments on - to the bin presumably.
Billericay - Essex
Knowledge is knowing that a tomato is a fruit.
Wisdom is not putting it in a fruit salad.
I use them a lot for seeds, and have no complaints at all.
They give you a £5 voucher every order, so select £5 worth of seed, then checkout, £2 P&P and use voucher............ total cost £2 and then you get another voucher
Repeat a few times and you get a lot of seed for your ££
I`ve 3 seperate orders for petunias and fushia plugs, will comment when received but no complaints so far to be honest.
aym - I did - you're getting to know me too well
This is all of them but I did get about 15 packs at £1 ea from both T&M and Mr F
Aster Duchess Blue Ice Bacopa Utopia Calibrachoa Kabloom White F1 Seeds Coleus Chocolate Covered Cherry Seeds Cornfolower Midget Cosmos - Purity Cosmos - Psyche Wight Cosmos Daydream Cosmos Dwarf Sonata Mixed Seeds Cosmos Gazebo mix Cosmos Xanthos Seeds Dahlia Bishop's Children Dahlia Dwarf Mix Eschscholzia Ivory Castle Godetia Rembrandt Heliopsis Summer Nights Seeds Honeywort saved seed 2016 Larkspur - White King Lupin Festival Mixed Seeds Nicotiana sylvestris Petunia grandiflora 'Double Cascade Burgundy Plum Vein' F1 Hybrid Petunia grandiflora 'Limoncello' F1 Hybrid Petunia Mirage Velvet F1 Seeds Phlox Moody Blues Seeds Rudbeckia Chim Chiminee Seeds Salvia coccinea 'Summer Jewel Pink' Scabious caucasia Sunflower Mixed Sweet Pea - High Scent Sweet Pea - Twilight Sweet Pea Hi Scent Seeds Sweet Pea Incense Mixed Seeds Veronica Rose Tones Veronica Seeds - Blue Bouquet - Basil Cabbage Caserta F1 Seeds Carrot Flyaway F1 Seeds Chard Bright Lights Seeds Chili Jalapeno Coriander Calypso Seeds Courgette 'Venus' F1 Hybrid - RHS endorsed vegetable seeds Cucumber 'Cucino' F1 Hybrid Dill Fennel di Firenze Kale Nero di Toscana Seeds Lettuce Mixed Salad Leaves Lettuce Mixed Salad Leaves Parsley Pepper (Sweet) Marconi Rosso Seeds Pepper Snackbite Mix Seeds Radish Candela di foco Spring Onion White Lisbon Tomato - Garden Pearl Tomato - Maskotka Tomato - Tmbling Tom Tomato - Suncherry Premium Tomato - Sungold Tomato 'Akron' F1 Hybrid Tomato 'Rosella' Tomato 'Shirley' F1 Hybrid
Been working on the new g/h electrics, will be finished tomorrow, then I can get my vitopod in and get sowing!! I may need a bigger g/h!
Billericay - Essex
Knowledge is knowing that a tomato is a fruit.
Wisdom is not putting it in a fruit salad.
I usually pick the packets that are £1 now
oh god I`ve got soooo many packets lol, no way I can grow them all, and if they all did germinate and get to full flower I dont have the room to plant them.
my theory is only a % will succeed and I will pick the healthiest to pot on etc.
I`ve 16 buxton blue germaniums in 3" pots, 8 thunbergia (blushing suzies) in 3" pots, only 1 purple haze germinated out of 10
but thats also in a 3" now.
Just put about 30 Asarina in the propagator (was only ment to be 20 in packet but counted 30) and most germinated after 2-3 days
good example, when the 4 for 5 offer was on
Zinnia Elegans Pulcino Mixed 1 Packet (50 Seeds)
Zinnia Elegans Magellan Mixed F1 Hybrid 1 Packet (10 Seeds)
Nasturtium Minus Just Peachy 1 Packet (17 Seeds)
Catharanthus Roseus Mediterranean Lilac 1 Packet (25 Seeds)
Asarina Purpusii Victoria Falls 1 Packet (20 Seeds)
cost me 91p delivered
PM
Hi All
It's great to hear that we have so many fans of our seeds and so many of you have capitalised on our £5 voucher offered with every order! I hope you have all stayed safe with Storm Doris and your gardens have survived unscathed.
Thank you for your feedback regarding the height and spread of our plants and the packaging of our petunia seeds, I will make sure this is passed on. We have made great efforts to include the height and spread dimensions within our new mailings but I will pass on your comments to ensure we try to integrate this to our online products too.
@Narminatia - I am very sorry that you did not receive your plants from your most recent order. I can confirm we do advise our P&P charges on our website if you do have any queries regarding this. Nevertheless, I am pleased that we were able to refund your Clubcard points and resolve this query for you.
If anyone has any further queries please don't hesitate to let us know or email us on [email protected].
Kind regards
Natalie.