Just want to say that I ordered the 200 spring bulbs (free but £5.65 postage) & added lucky dip perennial plug plants for £3.99. The plug plants arrived today & they all look very healthy - no sign of the bulbs yet but looks like they're coming by courier rather than royal mail. I was a bit worried about ordering after seeing this thread but thought I'd risk it for less than a tenner - just hope I don't kill them now!!
None of the seeds I bought from TM at Bham NEC in June germinated. Seeds I got from other companies (in same varieties) such as Unwins (brilliant!!) all germinated. Reading this I will definitely never order anything from them even if they're the last company on earth to stock something I desperately want. Poor customer service is unacceptable.
Yep Verdun - I'd like to help. I've worked here now for a while with T&M, I have a pretty good feel for what I can and can't do. If I can't I'll be honest with you, if I can help I will.
MaisieM - would you like me to check on your bulbs for you?
Wakeshine - can I arrange some (free-of-charge) replacement seeds for you? Or something else perhaps?
Is there anything else I've missed that needs addressing?
Just to re-iterate, I only work at the weekends but we do have a dedicated customer care social media team here who will be watching for any responses made here during the week.
Please do let us know if we can help. We'll be the first to admit that we're not perfect. We do want to help though. If we're failing you, we'd like to hear about it. Hopefully then we can make sure the same mistakes don't happen again.
Thanks Richard - it's ok, they'll get here, I'm sure! It's my relatively remote location that means we usually wait a day or two longer if items are sent by carrier - too wet & windy to be outside planting just now anyway but thanks for the offer .
I recieved my bare root rose plant yesterday from T&M which I ordered in April this year. Unfortunately the plant looks very dry and black. Not happy after waiting that long as I am really sceptic whether the plant will make it or not.
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Just want to say that I ordered the 200 spring bulbs (free but £5.65 postage) & added lucky dip perennial plug plants for £3.99. The plug plants arrived today & they all look very healthy - no sign of the bulbs yet but looks like they're coming by courier rather than royal mail. I was a bit worried about ordering after seeing this thread but thought I'd risk it for less than a tenner - just hope I don't kill them now!!
None of the seeds I bought from TM at Bham NEC in June germinated. Seeds I got from other companies (in same varieties) such as Unwins (brilliant!!) all germinated. Reading this I will definitely never order anything from them even if they're the last company on earth to stock something I desperately want. Poor customer service is unacceptable.
Thank you all,
Yep Verdun - I'd like to help. I've worked here now for a while with T&M, I have a pretty good feel for what I can and can't do. If I can't I'll be honest with you, if I can help I will.
MaisieM - would you like me to check on your bulbs for you?
Wakeshine - can I arrange some (free-of-charge) replacement seeds for you? Or something else perhaps?
Is there anything else I've missed that needs addressing?
Just to re-iterate, I only work at the weekends but we do have a dedicated customer care social media team here who will be watching for any responses made here during the week.
Please do let us know if we can help. We'll be the first to admit that we're not perfect. We do want to help though. If we're failing you, we'd like to hear about it. Hopefully then we can make sure the same mistakes don't happen again.
Please do talk to us.
My best,
Richard
Thanks Richard - it's ok, they'll get here, I'm sure! It's my relatively remote location that means we usually wait a day or two longer if items are sent by carrier - too wet & windy to be outside planting just now anyway but thanks for the offer
.
Ok MaisieM,
Do let us know though, if there's anything we can do.
My best,
Richard
They arrived the following day Richard
. Just got to wait until spring now to enjoy them!!
Hi MaisieM
I am glad that your order has now arrived. Enjoy them once they come up in the Spring
~Ryan
T&M Customer Care
I recieved my bare root rose plant yesterday from T&M which I ordered in April this year. Unfortunately the plant looks very dry and black. Not happy after waiting that long as I am really sceptic whether the plant will make it or not.
Narminatia, call their customer service, am sure they will help, i have always found them very helpful