Good luck with that mrichmond. It seems to be a common occurrence I'm afraid.
I would never buy anything from them apart from seeds, and that's only occasionally.
Looking at some of the other posts here - I find it odd that people continually go back to a company if the service is so poor. Plenty of other suppliers out there to choose from.
It's a place where beautiful isn't enough of a word....
I live in west central Scotland - not where that photo is...
If you are on Facebook put up a post about poor customer service I had been onto them for 9 weeks and no luck then put up a post and got a reply within 45 minutes. Maybe a coincidence but worth a try!
I second facebook. My matter was resolved in 48 hours via facebook. I also previously bought begonia plugs via qvc, I wrote a stinging review which was not accepted. I will never buy from t&m again
To add some balance to this thread, I've bought from T&M a number of times - often the GW magazine pay postage only offers. Had a couple of problems, spoke to them on the phone and quickly resolved.
Plants did arrive this time but did not survive (leaves fallen off in package). Wrote three emails - got no reply. Phoned - very nice young lady promised to pass refund details on. 13 days later phoned to say refund not arrived. Told to hang on a few more days. Still waiting. Will NOT order from T&M again.
Sad to say joining the queue for non deliveries. Ordered in March for April delivery - then going to be May - then going to be June and now SEPTEMBER. Needless to say now cancelled. Will now struggle to find anything for the area planned- thanks a bunch T & M!!. Wish I read this forum before ordering.
Ordered other plants from one of their Dutch named competitors at the same time and went like clockwork - lesson learned!
I have to agree with all the people who have had terrible service, as mine was appauling. I also join the queue for non-deliveries and wasted time and money trying to resolve. It is not because you used Tesco Club card vouchers and were second class. Even people who pay with money are worse than second class- we are millionth class and so not really exist as far as their "customer service" is concerned.
I suggest that you tell everyone that you know to avoid this company like the plague They are so abysmal that they do not deserve to be in business.
i ordered from them, arrived on time, one plant damaged, emailed them and got a reply within half hour, sent a picture and they are replacing plant, can't complain
I bought plugs from T&M this year and immediately potted them up. At the moment i have Erigeron and Foxglove dalmations in flower from theirs plugs. I lost a few Echinaceas to slugs but others will probably flower next year. I found they are slow reply to emails but i can't complain for the bargain price i paid for their plugs.
I've had a dreadful season with T&M. I've ordered a good amount of plants; many have arrived in poor condition and I've complained, frequently. The latest batch to arrive ( two packs) were missing some of the advertised plants...and a couple of plants were also dead. I messaged T&M and all I got was the offer of a £5 voucher code towards another order. I complained about this as no way do I want to place any more orders. I was told that if I couldn't accept this ' gesture of goodwill' then tough...there would be no alternative. I have further expressed my disgust as I didn't get what I paid for! T&M obviously forget the power of the Internet! I am disgusted at the service this year and I can honestly say that there are other plant providers that are far more superior with the quality of the plants and the customer service. I shall not order from T&M, ever again!
Posts
Good luck with that mrichmond. It seems to be a common occurrence I'm afraid.
I would never buy anything from them apart from seeds, and that's only occasionally.
Looking at some of the other posts here - I find it odd that people continually go back to a company if the service is so poor. Plenty of other suppliers out there to choose from.
I live in west central Scotland - not where that photo is...
If you are on Facebook put up a post about poor customer service I had been onto them for 9 weeks and no luck then put up a post and got a reply within 45 minutes. Maybe a coincidence but worth a try!
I second facebook. My matter was resolved in 48 hours via facebook. I also previously bought begonia plugs via qvc, I wrote a stinging review which was not accepted. I will never buy from t&m again
To add some balance to this thread, I've bought from T&M a number of times - often the GW magazine pay postage only offers. Had a couple of problems, spoke to them on the phone and quickly resolved.
Plants did arrive this time but did not survive (leaves fallen off in package). Wrote three emails - got no reply. Phoned - very nice young lady promised to pass refund details on. 13 days later phoned to say refund not arrived. Told to hang on a few more days. Still waiting. Will NOT order from T&M again.
Sad to say joining the queue for non deliveries. Ordered in March for April delivery - then going to be May - then going to be June and now SEPTEMBER. Needless to say now cancelled. Will now struggle to find anything for the area planned- thanks a bunch T & M!!. Wish I read this forum before ordering.
Ordered other plants from one of their Dutch named competitors at the same time and went like clockwork - lesson learned!
I have to agree with all the people who have had terrible service, as mine was appauling. I also join the queue for non-deliveries and wasted time and money trying to resolve. It is not because you used Tesco Club card vouchers and were second class. Even people who pay with money are worse than second class- we are millionth class and so not really exist as far as their "customer service" is concerned.
I suggest that you tell everyone that you know to avoid this company like the plague They are so abysmal that they do not deserve to be in business.
i ordered from them, arrived on time, one plant damaged, emailed them and got a reply within half hour, sent a picture and they are replacing plant, can't complain
I bought plugs from T&M this year and immediately potted them up. At the moment i have Erigeron and Foxglove dalmations in flower from theirs plugs. I lost a few Echinaceas to slugs but others will probably flower next year. I found they are slow reply to emails but i can't complain for the bargain price i paid for their plugs.
I've had a dreadful season with T&M.
I've ordered a good amount of plants; many have arrived in poor condition and I've complained, frequently. The latest batch to arrive ( two packs) were missing some of the advertised plants...and a couple of plants were also dead.
I messaged T&M and all I got was the offer of a £5 voucher code towards another order. I complained about this as no way do I want to place any more orders. I was told that if I couldn't accept this ' gesture of goodwill' then tough...there would be no alternative. I have further expressed my disgust as I didn't get what I paid for!
T&M obviously forget the power of the Internet!
I am disgusted at the service this year and I can honestly say that there are other plant providers that are far more superior with the quality of the plants and the customer service.
I shall not order from T&M, ever again!