Thanks for using the word 'kindness', Dove, since it is the key work for all good interaction. I do stupid things sometimes. So does everyone else. Friendship covers it up as far as possible and keeps on trying to create positive interaction.
My ex boss used to type in capitals when he was trying to assert his authority. Fat chance. Used to let it go until the worm turned. Replied in bold capitals, large type. Never did it again. Happy days. I always emphasised anything with the bold function, not that I ever feel the need to these days.
Verdun, made me laugh the comment about always black ink not blue. OH teaches engineering apprentices, and has been told not to use red ink when marking, as it has negative connotations. So he just shrugged, went onto the interweb and bought some Purple ink instead. He keeps wondering how he gets though it so fast......shouldn't have bought an identical pen to mine in the sales. Hahahahaha.
Well...(pause) I have used T&M a couple of times this year and have been a little disappointed I must say. Alot of the seeds I planted have not germinated and the ones that have done are very weak while others from another supplier are very strong.
I have used Dobbies in the past but have now decided to leave them to their own mass commercialness. I was given some vouchers by me neighbour last year when i moved in. Off I went...very happy and bought some garlic, dalias and gladioli. I came trotting home very pleased with myself and started planting them up. The garlic were mouldy, the gladioli had a worm in it (and not your friendly 'howdydoday' worm) and the dalia lasted about 6 weeks and died.
I have a wonderful local GC 4 miles away who are always good for advice, help and suggestions. I now give business to them. They are a little dearer but I feel I'm supporting a local business as well as being meet with a smile and always a 'Good morning'
Sam, Dobbies now have a five year guarantee on all of their plants, it does not matter if you bought them with gift vouchers! As this thread contains advice about complaining, then that's what I'd do! You should at least get the stuff you lost replaced, and might get coffee and cake for your trouble. Smile nicely, complain, accept any redress and freebies, and then do what you're doing and support your independant GC. Wish there was a decent one near me, one is just interested in coming and 'landscaping' your garden - I don't have the money or inclination, and the other one gives you a number of weeds free with any plant you buy.
Hi Muddy Paws, it was quite a while ago now and had to travel a wee distance. I should have complained but I just left it, silly on my part I know. I dont bad mouth them or anything, I just use other places. I was out a few months ago and found a nursery called Binny plants. They have won awards after awards for their plants and they are big on creating wildlife in the garden. I will be trotting over there in the next month or two. Its about 25 miles away or so but very worth the trip.
The Trade Descriptions Act is now defunct. It was replaced by the Consumer Protection (Misleading Marketing) Regulations, CPR for short. More Applicable to mail order (as others have stated) are the Distance Selling Regulations and Sale and Supply of Goods and Services Act.
Always back up a telephone call in writing. The contents of a conversation can never be proven unless recorded and the differing recollections of each participant can lead to problems.
All companies make mistakes, the measure of a good one is how effectively it rectifies them.
Thanks, Tall Paul. I believe very much in writing a letter and keeping a copy. Emails are easier to ignore, because they are probably opened by a junior clerk. A letter to the boss is needed. We ordered a fast-erect gazebo from a garden centre which had already been broken when it arrived. Phone calls and emails brought promises but no action. We wrote to the Managing Director and had our money back within the week.
No, where'd you get that info from....as from as I'm aware its still very much law. At no point in class did our tutor say that The Trade Descriptions Act no longer existed.
Posts
Thanks for using the word 'kindness', Dove, since it is the key work for all good interaction. I do stupid things sometimes. So does everyone else. Friendship covers it up as far as possible and keeps on trying to create positive interaction.
My ex boss used to type in capitals when he was trying to assert his authority. Fat chance. Used to let it go until the worm turned. Replied in bold capitals, large type. Never did it again. Happy days. I always emphasised anything with the bold function, not that I ever feel the need to these days.
Verdun, made me laugh the comment about always black ink not blue. OH teaches engineering apprentices, and has been told not to use red ink when marking, as it has negative connotations. So he just shrugged, went onto the interweb and bought some Purple ink instead. He keeps wondering how he gets though it so fast......shouldn't have bought an identical pen to mine in the sales. Hahahahaha.
Well...(pause)
I have used T&M a couple of times this year and have been a little disappointed I must say. Alot of the seeds I planted have not germinated and the ones that have done are very weak while others from another supplier are very strong.
I have used Dobbies in the past but have now decided to leave them to their own mass commercialness. I was given some vouchers by me neighbour last year when i moved in. Off I went...very happy and bought some garlic, dalias and gladioli. I came trotting home very pleased with myself and started planting them up. The garlic were mouldy, the gladioli had a worm in it (and not your friendly 'howdydoday' worm) and the dalia lasted about 6 weeks and died.
I have a wonderful local GC 4 miles away who are always good for advice, help and suggestions. I now give business to them. They are a little dearer but I feel I'm supporting a local business as well as being meet with a smile and always a 'Good morning'
Sam, Dobbies now have a five year guarantee on all of their plants, it does not matter if you bought them with gift vouchers! As this thread contains advice about complaining, then that's what I'd do! You should at least get the stuff you lost replaced, and might get coffee and cake for your trouble. Smile nicely, complain, accept any redress and freebies, and then do what you're doing and support your independant GC. Wish there was a decent one near me, one is just interested in coming and 'landscaping' your garden - I don't have the money or inclination, and the other one gives you a number of weeds free with any plant you buy.
Hi Muddy Paws, it was quite a while ago now and had to travel a wee distance. I should have complained but I just left it, silly on my part I know. I dont bad mouth them or anything, I just use other places. I was out a few months ago and found a nursery called Binny plants. They have won awards after awards for their plants and they are big on creating wildlife in the garden. I will be trotting over there in the next month or two. Its about 25 miles away or so but very worth the trip.
The Trade Descriptions Act is now defunct. It was replaced by the Consumer Protection (Misleading Marketing) Regulations, CPR for short. More Applicable to mail order (as others have stated) are the Distance Selling Regulations and Sale and Supply of Goods and Services Act.
Always back up a telephone call in writing. The contents of a conversation can never be proven unless recorded and the differing recollections of each participant can lead to problems.
All companies make mistakes, the measure of a good one is how effectively it rectifies them.
Thanks, Tall Paul. I believe very much in writing a letter and keeping a copy. Emails are easier to ignore, because they are probably opened by a junior clerk. A letter to the boss is needed. We ordered a fast-erect gazebo from a garden centre which had already been broken when it arrived. Phone calls and emails brought promises but no action. We wrote to the Managing Director and had our money back within the week.
No, where'd you get that info from....as from as I'm aware its still very much law. At no point in class did our tutor say that The Trade Descriptions Act no longer existed.
http://businesscasestudies.co.uk/dsg-international/meeting-and-exceeding-consumer-protection-laws-to-drive-competitive-advantage/what-is-consumer-protection-and-what-does-it-do.html#axzz2PzniaiI9
Actually this is a good understandable read.
Bottom of page the main consumer protection laws in uk.