Just read through this-thought this was a forum where people were allowed to express opinions -now it just seems full of self-righteous people who think that they are in the right and don't ever question that self belief-if someone does- they get attacked
I find the phrase "get a life" really insulting and should never be used-no matter how angry you are
I am surprised at you Sotongeoff, I have had several problems with T&M too.
They are everywhere and in your face like TESCO, NOT because they are good BUT because they are driving small retailers to the wall as they have a lot of dosh. In the 80s' M&S and Sainsburys' did the same and look what happened to them.
As long as we keep buying from T&M, because they are 'cheap' they will carry on treating us badly. How dare they behave in this manner but are happy to take our money?
What an interesting and lively conversation! I teach customer experience, there's someting called the service recovery paradox. If the company recovers the service failure very well, the customer can go away happier than they would have if nothing had gone wrong. I quite like that idea, whether it is true or not.
BTW, as customers we have to complain, because if we don't how will the company know that we are not happy. They won't always respond, then we vote with our feet.
Social networking sites like this one are making life very difficult for business, because we talk to one another and spread the news when companies upset us
Martin Lewis of moneysupermarket.com suggests that you always complain to the managing director.
Interestingly the majority of people don't complain, generally because they can't be bothered, because they don't think it's worth while or because they dobn't think they will get anywhere. I do complain, because I think it is imortant, but even I sometimes can't be bothered. There are some things we put up with, we have a zone of tolerance, others we stamp our feet about.
Sorry, the lecturer in me coming out. I find it such an interest subject. I teach my students to become customer experience guerillas
Posts
Verdun - the word 'creep' springs to mind.
Just read through this-thought this was a forum where people were allowed to express opinions -now it just seems full of self-righteous people who think that they are in the right and don't ever question that self belief-if someone does- they get attacked
I find the phrase "get a life" really insulting and should never be used-no matter how angry you are
Thanks MMP for tryng to calm things down
I've taken mine
I am surprised at you Sotongeoff, I have had several problems with T&M too.
They are everywhere and in your face like TESCO, NOT because they are good BUT because they are driving small retailers to the wall as they have a lot of dosh. In the 80s' M&S and Sainsburys' did the same and look what happened to them.
As long as we keep buying from T&M, because they are 'cheap' they will carry on treating us badly. How dare they behave in this manner but are happy to take our money?
jatnikapyar why dont you just stir the pot there
What an interesting and lively conversation! I teach customer experience, there's someting called the service recovery paradox. If the company recovers the service failure very well, the customer can go away happier than they would have if nothing had gone wrong. I quite like that idea, whether it is true or not.
BTW, as customers we have to complain, because if we don't how will the company know that we are not happy. They won't always respond, then we vote with our feet.
Social networking sites like this one are making life very difficult for business, because we talk to one another and spread the news when companies upset us
Martin Lewis of moneysupermarket.com suggests that you always complain to the managing director.
Joslow, don't ASUME that I haven't.
jatnikapyar stir away
Penenine petal some very sensible comments there.
Thanks Joslow, it's my pet subject.
Interestingly the majority of people don't complain, generally because they can't be bothered, because they don't think it's worth while or because they dobn't think they will get anywhere. I do complain, because I think it is imortant, but even I sometimes can't be bothered. There are some things we put up with, we have a zone of tolerance, others we stamp our feet about.
Sorry, the lecturer in me coming out. I find it such an interest subject. I teach my students to become customer experience guerillas