Cathy ((hugs)). Glad you've got the garden to escape to when you can. Have you seen the pics of Lyn's garden? It's amazing.
Sorry to hear about your snail Lyn. How old do you think he was?
Verdun it sounds as though the hospital sent your cousin home too soon without looking at exactly how he could be cared for. I hope that things are worked out soon so that he can feel more settled. It must be so confusing.
Verdun, they will leave you to cope on your own, and as most people try too and struggle, they will leave it.
i phoned every single day in the last two or three weeks of my mums life to see if anyone was coming to help. It was a day to day thing. The care package never ever was put into place.
The best to help was St Luke's in Plymouth, Mac Millan nurses never came at all!
Lesley.... Thank you for your comments about my garden, Brian was about six or seven, his shell is six inches long.
Gardening on the wild, windy west side of Dartmoor.
Cathy - not much I can say. Lots of people here have had difficult situations to deal with too, so you won't be alone if you need to offload in any way. The forum has some truly wonderful, supportive people and many of us have become true friends even if we haven't all met. I hope you continue to find this place a source of comfort if things are bad
Gardens are tremendous therapy aren't they?
Lyn - sorry about your snail
But lovely that he was called Brian and had your lovely garden to live in
It's a place where beautiful isn't enough of a word....
I live in west central Scotland - not where that photo is...
Hello all, I want to rant about something as it has upset me very much but feel in comparison to some of the worries and troubles on here it seems very selfish and trivial. I do know how kind you all are though and I really do need a rant and have no other outlet, so please feel free to ignore, I know there is nothing that can be done OH just says that's life get over it but I have been losing precious sleep fretting over it.
Anyway, I have a guest house and we had some people in last week-end that I am really upset over. They asked us to squeeze an extra person in the room at the last minute and even though I said it really wasn't suitable they insisted. We went out and bought a 'Z' bed specially because they said it would be fine and now they have written a rotten review on the booking site.
I shouldn't be surprised really, two of them were grumpy from the start, it was too hot they said, we were too far from the town, they didn't like the children (other paying guests) etc.etc.The worst thing is though they said ( & publicly published) that the exterior of the house and the pool were untidy & dirty. They didn't even go near the pool, I think they looked out of the window and saw the dusty roof of the pool, we haven't had any rain for weeks and the dust from the garden path just settles on it all the time, but the pool itself is spotless, OH has got quite OCD about his pool cleaning robot, it really couldn't be cleaner. The other guests were using the sun loungers and tables by the pool and had all the inflatables out so it did look a bit untidy, but they were enjoying themselves which is what it is supposed to be about.
We have had 25 reviews so far, nearly all 10's or 9.5's and these horrible people gave us a 3.8 and said they didn't believe anyone could give a higher score, in a way suggesting the other scores were false, this is impossible to do because no one can access the review page unless they are a genuine booking. I am really upset over it (sorry to go on) but I work so hard to keep the place clean and tidy and welcome everyone, nothing is too much trouble and these people have just written such an awful review it makes us sound like a terrible dirty place to stay.
They were attending a wedding and I don't think they were happy abut that either but feel very put out that they have vented their frustration out on us. We had our Open Garden Day that week-end and the garden was looking as good as it could given the circumstances so it is so hard to accept they thought that the place looked untidy and dirty and even harder to accept that the rest of the people looking at the site might think it is true.
Sorry, I know it is very trivial compared to people being poorly and badly treated but it is a worry troubling me. I have been writing and rewriting a gracious response whilst trying to defend myself but all seems like excuses and obviously other people can see it (future guests) so as much as I want to tell them to **** off it really can't be done. I think it is best ignored and now I have ranted I feel a bit better. Thank you.
“Coffee. Garden. Coffee. Does a good morning need anything else?” —Betsy Cañas Garmon
DD - all of us here who have got to 'know' you are well aware of how much work you've put into your venture. If anyone thinks running a B&B of any kind is an easy job they're in cloud cuckoo land. No amount of money would persuade me to do it frankly.
Your worries aren't trivial at all. Easy for me to say - but don't let them get to you. I think this is part of the problem of the internet. It can be a great tool for anyone looking for accommodation, but it's open to abuse as well. You will always find people who are only happy if they can moan and criticise. Anyone looking online will see the ratings you're getting from others and if they travel regularly they'll know that some people are like that. You can please some of the people... and all that.
And how they can blame you for it being too hot....
They sound like a***holes
It's a place where beautiful isn't enough of a word....
I live in west central Scotland - not where that photo is...
DD, I am so sorry you are feeling down, I can understand why, what horrible people, maybe you could just mention that the other reviewers were all very happy and you are very sorry they weren't, try to turn it so they feel guilty if you can, say how terribly sorry you are that they weren't happy and you will rectify all their grievances. Better that than trying to justify yourself as you say, that's just what it sounds like.
Gardening on the wild, windy west side of Dartmoor.
DD ((hugs)) as has been said, they're obviously ar**h*les and I think everyone who reads these reviews knows that there are some people you can never please.
I just remember reading a restaurant owner's response to a bad review which was something alone the lines of
"I wish we could review our customers - most of them would get top marks for courtesy, good manners and civility - however, there's always an exception ......"
Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.
Posts
Cathy ((hugs)). Glad you've got the garden to escape to when you can. Have you seen the pics of Lyn's garden? It's amazing.
Sorry to hear about your snail Lyn. How old do you think he was?
Verdun it sounds as though the hospital sent your cousin home too soon without looking at exactly how he could be cared for
. I hope that things are worked out soon so that he can feel more settled. It must be so confusing.
Verdun, they will leave you to cope on your own, and as most people try too and struggle, they will leave it.
i phoned every single day in the last two or three weeks of my mums life to see if anyone was coming to help. It was a day to day thing. The care package never ever was put into place.
The best to help was St Luke's in Plymouth, Mac Millan nurses never came at all!
Lesley.... Thank you for your comments about my garden, Brian was about six or seven, his shell is six inches long.
Cathy - not much I can say. Lots of people here have had difficult situations to deal with too, so you won't be alone if you need to offload in any way. The forum has some truly wonderful, supportive people and many of us have become true friends even if we haven't all met. I hope you continue to find this place a source of comfort if things are bad
Gardens are tremendous therapy aren't they?
Lyn - sorry about your snail
But lovely that he was called Brian and had your lovely garden to live in
I live in west central Scotland - not where that photo is...
Thank all for being so welcoming and kind, its really appreciated
Hello all, I want to rant about something as it has upset me very much but feel in comparison to some of the worries and troubles on here it seems very selfish and trivial. I do know how kind you all are though and I really do need a rant and have no other outlet, so please feel free to ignore, I know there is nothing that can be done OH just says that's life get over it but I have been losing precious sleep fretting over it.
Anyway, I have a guest house and we had some people in last week-end that I am really upset over. They asked us to squeeze an extra person in the room at the last minute and even though I said it really wasn't suitable they insisted. We went out and bought a 'Z' bed specially because they said it would be fine and now they have written a rotten review on the booking site.
I shouldn't be surprised really, two of them were grumpy from the start, it was too hot they said, we were too far from the town, they didn't like the children (other paying guests) etc.etc.The worst thing is though they said ( & publicly published) that the exterior of the house and the pool were untidy & dirty. They didn't even go near the pool, I think they looked out of the window and saw the dusty roof of the pool, we haven't had any rain for weeks and the dust from the garden path just settles on it all the time, but the pool itself is spotless, OH has got quite OCD about his pool cleaning robot, it really couldn't be cleaner. The other guests were using the sun loungers and tables by the pool and had all the inflatables out so it did look a bit untidy, but they were enjoying themselves which is what it is supposed to be about.
We have had 25 reviews so far, nearly all 10's or 9.5's and these horrible people gave us a 3.8 and said they didn't believe anyone could give a higher score, in a way suggesting the other scores were false, this is impossible to do because no one can access the review page unless they are a genuine booking. I am really upset over it (sorry to go on) but I work so hard to keep the place clean and tidy and welcome everyone, nothing is too much trouble and these people have just written such an awful review it makes us sound like a terrible dirty place to stay.
They were attending a wedding and I don't think they were happy abut that either but feel very put out that they have vented their frustration out on us. We had our Open Garden Day that week-end and the garden was looking as good as it could given the circumstances so it is so hard to accept they thought that the place looked untidy and dirty and even harder to accept that the rest of the people looking at the site might think it is true.
Sorry, I know it is very trivial compared to people being poorly and badly treated but it is a worry troubling me. I have been writing and rewriting a gracious response whilst trying to defend myself but all seems like excuses and obviously other people can see it (future guests) so as much as I want to tell them to **** off it really can't be done. I think it is best ignored and now I have ranted I feel a bit better. Thank you.
DD - all of us here who have got to 'know' you are well aware of how much work you've put into your venture. If anyone thinks running a B&B of any kind is an easy job they're in cloud cuckoo land. No amount of money would persuade me to do it frankly.
Your worries aren't trivial at all. Easy for me to say - but don't let them get to you. I think this is part of the problem of the internet. It can be a great tool for anyone looking for accommodation, but it's open to abuse as well. You will always find people who are only happy if they can moan and criticise. Anyone looking online will see the ratings you're getting from others and if they travel regularly they'll know that some people are like that. You can please some of the people... and all that.
And how they can blame you for it being too hot....
They sound like a***holes
I live in west central Scotland - not where that photo is...
DD ((hugs)) as has been said, they're obviously ar**h*les
and I think everyone who reads these reviews knows that there are some people you can never please.
I just remember reading a restaurant owner's response to a bad review which was something alone the lines of
"I wish we could review our customers - most of them would get top marks for courtesy, good manners and civility - however, there's always an exception ......"
Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.
I've been cooking and pondering and this response came into my head
"We're sorry we couldn't make you happy ... some people are impossible to please ... and others are just impossible."
Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.
Love Dorothy Parker - just love her!
Basically, those people chose the wong place for their holiday - it wasn't what they wanted - that's not DD's fault, it's theirs.
Hopefully next time they'll book in with a hotel chain or similar - it sounds much more their sort of thing
Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.