Here there is a system called Doctolib which records appointments and sends reminders by email and text message with a request to call and cancel if you can't get there. Equally, if the medical service concerned has to postpone or cancel, they send an email and text message. Works for dentists, GPs, specialists, X-rays, scans, physios, whatever.
Very efficient and largely automated and no postal or paper costs for letters and envelopes.
Vendée - 20kms from Atlantic coast.
"The price good men (and women) pay for indifference to public affairs is to be ruled by evil men (and women)."
Sadly the public sector and technology never seem to get along well in the UK. Far more trivial than the situations above, I hadn't received my new bus pass so phoned the number on the back of the pass. The phone rang for a while and then put out the message "We are experiencing high call volumes" and cut out. I then went onto the council website which informed me that local libraries can request the issue of new passes. Our local library is at the end of our road so I called in there. A very apologetic librarian said they can't issue them at present because the council has installed a new IT system and they don't have access to it!
I really can't complain, @Ergates, I wasn't really due to have my first hip done until April, so the fact I am hopefully approaching my second, is a perk of my medical career i am very grateful for. Have to admit the cancellations are very stressful, particularly when you are as terrified as me.
How can you lie there and think of England When you don't even know who's in the team
@Ergates and @JennyJ I was referred by my neurologist at one hospy, to a dept at another hospital. I don't want to use the PALS at the second hospital, because I haven't actually seen anyone yet. I don't want to get a reputation before I'm in the system properly. The medical secretary of the neurologist is being kept informed. I used to be allocated an Epilepsy Nurse, until she retired last year. I miss her willingness to help, and cheerful manner. I never was allocated a replacement, which in itself, is a failing. I used to feel supported. Now things have changed. That's called progress!! Not that I expect special treatment. I just want someone to treat me like a human being, rather than a number.
I've just been outside bowling conkers at the cat that keeps yowling in the street at various hours of the night. Bugger was safely planted between my neighbour's two posh cars so a more rigorous reprimand wasn't possible. I can't even set the dog on it since he's more likely to hurt himself than the cat these days.
If you can keep your head, while those around you are losing theirs, you may not have grasped the seriousness of the situation.
When online shopping with the usual suspect, I wish there was a 'this isn't a matter of life and death, I can wait a few days ' option so that the staff might have a more humanised working environment. There are some things like fabrics, haberdashery, kitchen equipment etc, that It is practically impossible to buy in physical shops but when I order them, I really don't need them tomorrow.
Harrumph! This morning we were forecast a fine breezy day so I put a load of towels into the machine to wash … this seems to have triggered the sky to cloud over and the forecast has changed to 50% likelihood of rain … it looks as if it’s getting likelier by the minute 🧺 🙄
Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.
Posts
Very efficient and largely automated and no postal or paper costs for letters and envelopes.
Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.
When you don't even know who's in the team
S.Yorkshire/Derbyshire border
I was referred by my neurologist at one hospy, to a dept at another hospital. I don't want to use the PALS at the second hospital, because I haven't actually seen anyone yet. I don't want to get a reputation before I'm in the system properly.
The medical secretary of the neurologist is being kept informed. I used to be allocated an Epilepsy Nurse, until she retired last year. I miss her willingness to help, and cheerful manner. I never was allocated a replacement, which in itself, is a failing.
I used to feel supported. Now things have changed. That's called progress!!
Not that I expect special treatment. I just want someone to treat me like a human being, rather than a number.
There are some things like fabrics, haberdashery, kitchen equipment etc, that It is practically impossible to buy in physical shops but when I order them, I really don't need them tomorrow.
Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.