I suspect that, knowing the folk of Aldeburgh, someone/several folk will keep a close eye on itâs health ⊠Aldeburgh is the place where they put up banners to welcome the swifts each spring.Â
@KT53, thatâs unacceptable. Iâd ring back today and ask to speak to the practice manager and ask them to escalate this. Iâd also be tempted to ring wherever she had the scan done and explain the situation. Maybe someone can help, worth a try anyway.
I know it's unacceptable but that's the way the practice is run. People are complaining almost every day on their FB page but it makes not a bit of difference. The practice manager is the person who has permitted things to deteriorate to this state over a number of years.
I wonder who regulates the Practice Managers? Is it likely to be one of the GP partners themselves? If you could find out, it might be worth escalating a formal complaint about the Practice Manager and the way the practice has deteriorated.
KT53,that sounds exactly like the saga with our surgery,left hand doesn't know what the right is doing. Last time I rang, the recorded message has changed. It started off with "verbal abuse to the staff will not be tolerated", so a lot of people have got fed up with them.
There are places to complain @KT53.  Your local Healthwatch can direct you to help complaining about NHS services and if that fails you can contact the Parliamentary and Health Service Ombudsman.
I have a minor complaint by comparison. There has been a change of meds since I had the left knee done and it turns out my system does not like ketoprofene based anti-inflammatories so I've spent 30 hours with extreme nausea with knobs on so no food and no meds at all. Miserable.  Good job the deeply injected meds from the op are still working fairly well.Â
@Obelixx virtually every available route would be utterly pointless. The senior partners are obviously well aware of the problems patients have with getting appointments and seem utterly unconcerned. I believe they get paid on the basis of the number of patients they have on their lists rather than the quality of service provided.
The old senior partner was supposedly my named GP but I hadn't seen him in about the past 15 years. The reason? He was and still is a member of the local health board (or whatever the formal name of it is). To complain to them would be just the same as complaining to him.
Here's a review of the practice by one of its employees "Try working for them, even worse!! The receptionists are treated like
dirt by the leads. Youâre made to feel like the lowest of the low and
the only time they talk to you is if theyâre berating you in front of
everyone else. The receptionists are made to ask all the questions to
patients and then have to run it all by the leads, therefore that is why
everything takes so long."Â The overall rating for the practice is 2.5 out of 5.
I checked with the nurse and can go back to the more usual Ibuprofen @Lizzie27 but, having survived 30 hours with no meds at all, I'm trying to manage just with pain meds at night so I can sleep and that's just paracetamol with a teeny bit of codeine.  Had half the stitches out today.  The rest on Monday.
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folk will keep a close eye on itâs health ⊠Aldeburgh is the place where they put up banners to welcome the swifts each spring.Â
Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.
I know it's unacceptable but that's the way the practice is run. People are complaining almost every day on their FB page but it makes not a bit of difference. The practice manager is the person who has permitted things to deteriorate to this state over a number of years.
If you could find out, it might be worth escalating a formal complaint about the Practice Manager and the way the practice has deteriorated.
I have a minor complaint by comparison. There has been a change of meds since I had the left knee done and it turns out my system does not like ketoprofene based anti-inflammatories so I've spent 30 hours with extreme nausea with knobs on so no food and no meds at all. Miserable.  Good job the deeply injected meds from the op are still working fairly well.Â
I echo Obelixx's advice @KT53, time to kick up a greater fuss or try moving to a different practice?
I checked with the nurse and can go back to the more usual Ibuprofen @Lizzie27 but, having survived 30 hours with no meds at all, I'm trying to manage just with pain meds at night so I can sleep and that's just paracetamol with a teeny bit of codeine.  Had half the stitches out today.  The rest on Monday.
How's your OH getting on with his new hip?