@steveTu. Looks like you should start another thread for your alphabettispaghetti and nests question🤪 Not all computerwallahs are enlightened enough to visit the corner
BT. We had super duper speedy broadband connected last summer at which point we were changed over to the digital voice thingy, which we decided we don't want. So we cancelled it. Then they sent us a bill for the standing charge, so we called and said we cancelled it. Oh right yes, we can see that on the account. Sorry. A month later they called us saying we hadn't paid the bill. Well, no, because we cancelled it. Oh right yes, we can see that on the account. Sorry. Rinse and repeat for nearly 8 months. We had another round of it last week. I wonder how long this will go on for?
Gardening on the edge of Exmoor, in Devon
“It's still magic even if you know how it's done.”
To be honest I wasn't expecting a reply here....it was more of a grumpy post as I was just slightly pee'd off as, like loads of other companies, the support route for Google (other, better, tech companies are available) seems to be a consumer lead forum nowadays - and for companies that have a product that requires support, I just find that appalling.
I did try their 'chat' option and sat at no 1 in the queue for half an hour before giving up - but then decided straight away to try again - and was no 2 in the list for another half hour...waiting behind myself?
@raisingirl - I know I've said it before but, what is wrong with these companies that the staff can't seem to be capable of reading what you write, or hearing what you say. I currently have a 'situation' with Octopus. My readings are done towards the end of the month, and the d.debit is taken around the fifth of the following month. I was checking my account last week [because of the lousy car insurance co.] and I noticed it hadn't come off. I emailed them, and the reply doesn't fill me with confidence. Apparently it was 'stopped manually' and wasn't set up to be 'taken in January'. Brilliant eh? I've to make a manual payment, and I'm now wondering what will happen in February. I haven't responded yet, but there may be an element of my manual payment being temporarily delayed. I wonder what would have happened if I hadn't noticed...
It's a place where beautiful isn't enough of a word....
I live in west central Scotland - not where that photo is...
1) Not being able to find a contact route for support
2) Waiting in a phone queue for support, being told that you are a valued customer and the company is experiencing high demand
3) Being pointed to a 'curated' (there's another curmudge of mine - everything nowadays has to be curated) knowledge base list whilst being told it's a 'smart' fault finding system (BT, Natwest you know who you are)
4) Talking to a bot
5) 'chatting' with a bot
6) Actually getting through to a human who seems to understand English, only to find out later that nothing has changed and knowing you have to go through it all again
7) Getting through to a human and realising that a) they don't understand English ... b) they're too busy talking about last night's debauchery with their mates... c) the call centre background noise is so bad you can't hear them anyway
.....
I swear it's all done intentionally. If you can't get support, the company can legitimately say that their product doesn't have a bad fault list. A bit like the train companies cancelling trains before 10pm to make sure those cancellations don't appear on their stats.
You're probably right @raisingirl I wouldn't be surprised if they take two debits next month. I'm rapidly losing faith in every company I deal with. It's why I get everything in writing. I'm now waiting for the dodgy car ins. lot to come up with something because by my reckoning, they haven't taken their final payment. I warned them that I'd be contacting the bank if they tried their common practice of automatically renewing people, even when they've said they don't want it, and I've cancelled the d. debit. They'll probably threaten to take me to court. I'll just say it was a mistake and I'm sorry. Seems to work for politicians....
re what you're saying about call centres @steveTu - that's the tactic that car ins. co. use with people. Then they just get cut off, and have to go through the whole sh*t show again.
It's a place where beautiful isn't enough of a word....
I live in west central Scotland - not where that photo is...
My energy company are over-charging me by at least £10 a month and are sat on a decent wedge of credit now. Unless the next three months are much colder than we've had so far I'll barely touch the credit. I've emailed them again to tell them to reassess my account but they ignore me. They were late with my invoice this month and I get the impression they're trying to run with minimal staff now to maximize profits optimise costs.
If you can keep your head, while those around you are losing theirs, you may not have grasped the seriousness of the situation.
I wonder what they'd do if you suddenly decide you're going elsewhere @wild edges [I know...I know...] and you'd like your credit back. If you aren't tied in to a deal, or it's about to run out, it might be worth a go.
I believe the term is 'sh*tehawk'. They're all the same IMO, and decent folk are also paying for all the debt accrued from dodgy companies that Offcom failed to bring to book, and which subsequently went bust.
It's a place where beautiful isn't enough of a word....
I live in west central Scotland - not where that photo is...
Posts
Not all computerwallahs are enlightened enough to visit the corner
Rinse and repeat for nearly 8 months. We had another round of it last week.
I wonder how long this will go on for?
“It's still magic even if you know how it's done.”
I currently have a 'situation' with Octopus. My readings are done towards the end of the month, and the d.debit is taken around the fifth of the following month. I was checking my account last week [because of the lousy car insurance co.] and I noticed it hadn't come off. I emailed them, and the reply doesn't fill me with confidence. Apparently it was 'stopped manually' and wasn't set up to be 'taken in January'. Brilliant eh?
I've to make a manual payment, and I'm now wondering what will happen in February. I haven't responded yet, but there may be an element of my manual payment being temporarily delayed.
I wonder what would have happened if I hadn't noticed...
I live in west central Scotland - not where that photo is...
“It's still magic even if you know how it's done.”
I wouldn't be surprised if they take two debits next month. I'm rapidly losing faith in every company I deal with. It's why I get everything in writing.
I'm now waiting for the dodgy car ins. lot to come up with something because by my reckoning, they haven't taken their final payment. I warned them that I'd be contacting the bank if they tried their common practice of automatically renewing people, even when they've said they don't want it, and I've cancelled the d. debit. They'll probably threaten to take me to court.
I'll just say it was a mistake and I'm sorry. Seems to work for politicians....
re what you're saying about call centres @steveTu - that's the tactic that car ins. co. use with people. Then they just get cut off, and have to go through the whole sh*t show again.
I live in west central Scotland - not where that photo is...
If you aren't tied in to a deal, or it's about to run out, it might be worth a go.
I believe the term is 'sh*tehawk'. They're all the same IMO, and decent folk are also paying for all the debt accrued from dodgy companies that Offcom failed to bring to book, and which subsequently went bust.
I live in west central Scotland - not where that photo is...