Alternatively, if you used PayPal, it might be necessary to open a PayPal dispute. I hope you get your refund without too much hassle. These reviews on Trustpilot, while generally dispiriting reading, might give you some ideas. https://uk.trustpilot.com/review/www.secretgardeningclub.co.uk
@franche of you go on their Facebook page you can comment on one of their posts or direct message them on Facebook messenger, that worked for me. In fairness the plants they supplied were good and they refunded what wasn't delivered.
Good news ! After been away for a few days to Newark-on -Trent on my doorstep today was my boxed up delivery of my 9 perennials . All in perfect order and have space between my grown from seed ' Dazzler" and "Picotee" Cosmos.
Avoid. Parent co Yorkshire Lavender went into liquidation owing £1.8m Sep 2022. Sam and Emma bought bits and have continued trading without telling people. It’s now a Ponzi scheme where they use last money in to buy old orders plants and so the very last ones will be screwed. Hapless and rude customer service are the norm. Pretty sure they are operating fraud.
To stray from buying brands to own-brand, you have to know what you are doing. Easy enough with groceries, but are you expert enough to cope with live plants? Sometimes quality is worth paying for.
location: Surrey Hills, England, ex-woodland acidic sand. "Have nothing in your garden that you don't know to be useful, or believe to be beautiful."
The quality of the little Secret Garden plants was excellent for a very long time, and many people on the forum [myself included] bought them as they were really well priced. Surplus stock usually, hence the good prices, and a great range. Brilliant when starting a garden from scratch, which I was doing, as I've often done in the past. Great while they lasted. Sadly, things changed. Such is life. It happens with all sorts of situations. Just like the forum....
It's a place where beautiful isn't enough of a word....
I live in west central Scotland - not where that photo is...
I wouldn't risk it either @zugenie. I think we all like a bargain but time after time we've seen on this thread and the reviews that you and others have posted that people have been disappointed with their purchases or none receipt of the the goods or lack of customer service. I'm surprised that the company didn't go out of business a while ago and without a doubt Trading Standards should be involved.
Posts
Depending on how you paid for the items, this may be of help.
https://www.which.co.uk/consumer-rights/advice/can-i-claim-on-my-credit-card-when-something-goes-wrong-amrSG5y3xh7b
Alternatively, if you used PayPal, it might be necessary to open a PayPal dispute.
I hope you get your refund without too much hassle.
These reviews on Trustpilot, while generally dispiriting reading, might give you some ideas.
https://uk.trustpilot.com/review/www.secretgardeningclub.co.uk
https://uk.trustpilot.com/review/www.secretgardeningclub.co.uk
I don’t think I’d risk it!!
"Have nothing in your garden that you don't know to be useful, or believe to be beautiful."
Brilliant when starting a garden from scratch, which I was doing, as I've often done in the past. Great while they lasted.
Sadly, things changed. Such is life. It happens with all sorts of situations. Just like the forum....
I live in west central Scotland - not where that photo is...