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Update on technical issues

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Posts

  • Jim MacdJim Macd Posts: 750

    I had trouble updloading an image last night. I tried everything. Saving in photoshop, saving with preview, I even tried taking a screenshot and saving as .png. I fave up in the end. I didn't get around to trying a different photo as a test.

    While I'm here what does the chilli mean at the start of topics? image I was guessing hot but hotter topics didn't have the chilli.

  • Daniel HaynesDaniel Haynes Posts: 393 admin

    Hello Jim,

    The chilli denotes the most active / popular threads.

    Re: image uploads, the files should be in jpg format, and lower than 1mb in file size. If your files are larger than that, then do try reducing their file size. If that doesn't work, do please let me know.

    Daniel Haynes
    Editor, gardenersworld.com

  • Jim MacdJim Macd Posts: 750

    Ah, thanks Daniel, the other photos I uploaded were fine perhaps that one was just a bit too big. I'll try again after resizing. 

  • Oh dear, font sizes all over the place again image


    Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.





  • Birdy13Birdy13 Posts: 595

    Hello Daniel,

    Are other people getting notifications of answered PMs and answered posts?

    • I haven't had any notifications for months
    • and in my Settings I'm still not getting any numerical indications of responses to PMs waiting to be read.
  • I'm not getting notifications of PMs, and the numerical indications of response to PMs is very intermittent.


    Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.





  • Daniel HaynesDaniel Haynes Posts: 393 admin

    Hello Birdy13,

    The work on problems with private messaging is ongoing.

    It would help the tech team if you could visit the following site, and just input your name and email address where prompted and also our email address ([email protected]) in the ‘Recipient’s email’ in the fields at the top of the page:

    http://supportdetails.com/

    The site automatically detects your browser and operating system – you don’t need to add any technical details yourself.

    If you can send us that will help the techies with the fix they're working on.

    Many thanks,

    Daniel

     

  • Daniel HaynesDaniel Haynes Posts: 393 admin

    Hello Dovefromabove,

    The ticket for the work on the Chrome 'large or small text' problem is still open - I'll follow this up again today.

    Daniel

  • Daniel - my font sizes went all over the place again yesterday evening, but are fine again today - very image

    Hope this isn't driving you all to distraction! image


    Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.





  • Daniel HaynesDaniel Haynes Posts: 393 admin

    It's odd that it's an intermittent problem... Are you only experiencing it on GW, or is it happening with other sites?

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