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Update on technical issues

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Posts

  • Hi Daniel, hope you got my e-mail.  Still unable to send or see my PMs

  • Daniel when I try to post pictures this is what I get.I have posted them before with no problems. 

    Server Error in '/' Application. Runtime Error

    Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated.

  • Really sorry Daniel,  but I still can't see or send PMs.   And now my smilies have gone.

  • i think for me chrome is the problem, since it updated itself yesterday my tablet has been doing strange things. if i get time i will check my laptop later i dont use chrome on it.I havnt had email notifications for a long time and my followed threads arnt up to date so i am going to remove them all and see what happens

    i have removed all threads from my list to have email notifications and will just set one new one 

  • Daniel HaynesDaniel Haynes Posts: 393 admin

    Reply to star gaze lily: I sent you an email on Monday afternoon (to the address registered on your GW site user account), to gather a few details about your system, so our technical team can look into the problem for you. Did you receive it? I've just checked and we don't seem to have had anything back. If you didn't get it, please let me know, and I'll resend it. Many thanks, Daniel

  • Daniel HaynesDaniel Haynes Posts: 393 admin

    Reply to Bill: I'm sorry you've had trouble uploading an image. Could you retry? If you're still having trouble, it would be very helpful if you could visit the following site, and just input your name and email address where prompted and also our email address ([email protected]) in the ‘Recipient’s email’ in the fields at the top of the page:

    http://supportdetails.com/

    The site automatically detects your browser and operating system – you don’t need to add any technical details yourself.

    If you can send that I'll pass the details on to our technical team, so they can attempt to replicate the problem.

    Daniel Haynes
    Editor, gardenersworld.com

  • Daniel,  I did get it and I sent a reply. I'll send you another hopfully it will arrive image

     

    Smilies are back. image

  • Have just resent it Daniel,  hope all ok this time. Many thanks

  • Daniel HaynesDaniel Haynes Posts: 393 admin

    Thanks star gaze lily, that's come through now. I've passed it on to the team - someone will look at it as soon as possible (it might not be immediate, but it's on their radar!) image

  • Many thanks for all your help Daniel.  

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