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Advice needed - not gardening

FfoxgloveFfoxglove Posts: 538
in Problem solving
Apologies for the non gardening post but I’m looking for some advice in an issue we’re facing. 

We’ve had a new kitchen put in and hired a decorator. He unfortunately had an accident, tripped and fell over spilling a tin of emulsion paint on our new tiled floor. 

I’ve tried to get it up as has he but the stains are still very much there and on quite a large section. I think parts will need relaying. 

I just don’t know what to do next because we’ve got a partly decorated kitchen and a big problem with the tiles. I don’t know whether to ask him to pay for rectifying work or what our rights are. He says he has no insurance. 
It’s all a mess literally and metaphorically! Any advice appreciated. 


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Posts

  • MikeOxgreenMikeOxgreen Posts: 812
    Sue the pants off him, it's his problem and he should have had insurance (it isn't expensive).
    Is it the actual tiles or grout which are/is stained?
  • Hostafan1Hostafan1 Posts: 34,889
    he should have public liability insurance
    Devon.
  • FireFire Posts: 19,096
    It was entirely his fault. He needs to pay for it.
  • TopbirdTopbird Posts: 8,355
    If you have accidental damage on your insurance policy I'd contact your insurers and let them deal with it all. They'll pursue the decorator if they think it appropriate.

    Personally, I'd let him know you've done that. The decorator might suddenly decide he'd prefer to pay to have the tiles replaced. A bone fide tradesman would have PL insurance.
    Heaven is ... sitting in the garden with a G&T and a cat while watching the sun go down
  • FireFire Posts: 19,096
    But make sure that you are not penalised for paying on your insurance. If there is an excess - he has to pay.
  • FfoxgloveFfoxglove Posts: 538
    We do have home insurance. We made a claim recently though for a ceiling leak - would that effect another claim? 

    I know what you mean @pansyface about him just walking away if we are narky too so it’s a tricky.

    ultimatley I don’t think he can rectify it other than by paying so we may have to directly ask for money or take the insurance route. 

  • FfoxgloveFfoxglove Posts: 538
    @MikeOxgreen
    its bith the tiles and the grout. They’re wood effect tiles so they have grooves for the grain which makes it impossible to remove 
  • MikeOxgreenMikeOxgreen Posts: 812
    Ffoxglove that's a bit of a bugger  :/
    He should be insured and should be footing the bill too, your insurance company shouldn't be. It's likely they will penalise you, but check. You may have some higher premiums when you renew so watch out for that.
  • LoxleyLoxley Posts: 5,698
    I can't imagine being in his position and not immediately offering to pay for it to be sorted. I think it's reasonable to expect him to sort it out, unless you hired someone on the cheap 'cash in hand' etc.
    "What is hateful to you, do not do to your neighbour". 
  • FireFire Posts: 19,096
    Even if it's cash-in-hand he should still automatically offer to cover the cost of his mistakes.
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