My wife has ordered glass items on line in the past without any problems. As has been said, properly packaged it shouldn't be a problem. That said, many decades ago my father worked at the Post Office sorting office in the lead up to Christmas. He said some of the permanent staff would take the 'Fragile' label as a challenge rather than a warning an deliberately drop them or actually throw them at a wall.
Drivers for courier companies have to deliver so many packages in a day they simply don't have time to be overly careful with items.
@KT53 we are taking it to the PO where they will pack it all up again and do all the necessary faffing from there. We don't have to do anything else other than get it to the PO. It is only a small clock, the size of a carriage clock but was sent in its own box and then put into a large cardboard type envelope. No wonder it cracked. Thank you anyway.
I recently posted about the problems returning an item to an online retailer. They refused to deal with me because my wife is their customer. All I wanted was a working link to the returns form as there is no link or image where they claim it is.
My wife then started an e-mail exchange with them, so we have a paper trail. Her e-mail title was 'Returns form is not on the returns page'. The opening line of the post repeated this, along with the text from that webpage highlighted in bold text. She also provided full details of the item, order number, her customer number etc. They came back wanting photo's of the item and reason for returning. This was duly provided. They then came back with a link to the Returns Form - that link is the one which we have already told them doesn't have the form on it. They don't have a number for telephone contact.
Those of a certain age may remember a song "There's a hole in my bucket" which goes round in a similar circle.
I feel your pain @Songbird-2. Just before Christmas l ordered one of those battery operated light globe things. It arrived in a box, well wrapped up in protective wrapping, but nothing on the box to say it was fragile.
It was smashed into several pieces, so l took several photos and sent them to the supplier with a comment that it might be an idea to use parcel tape marked "fragile", or at least write something on the box.
Fair play to them, they sent a reply saying they would send a replacement straight away and pass on my comments to the packing department.
A few days later it arrived. The box was bashed to bits, they'd used sellotape rather than parcel tape and it had come adrift, and when l opened it there was no extra packing, just the globe wrapped in paper. When l unwrapped it, it was unscathed. I think it might have been a "what do you know ?" message from the packing department 😁.
I hope you get a replacement clock in one piece, it can be a lottery with these fragile items, especially before Christmas when the couriers are under even more pressure than usual.
@KT53 and @AnniD. I returned our clock via the PO this morning, they scanned the QR code and that was it. Came home and a few hours later we received an e mail saying that a refund had been made. I can't ask better than that really although it wasn't through one individual site, it was all done via that famous River site. I was impressed. I'm sorry you've both had such a dire time of returning (and receiving things too) items.
@pansyface it's Studio!! They keep repeating use the returns form on the packing note - there was no packing note, or download the one from the 'Returns' page of the website. There isn't one on the Returns page of the website, as we have told them at least 5 times now.
Yodel failed to deliver a parcel (a regular occurrence) that I needed urgently, so I went to their depot to collect it. Through the window in the reception I could see into the warehouse, and the guy was looking for my parcel by throwing all the parcels in a big trolley from the front to the back, with absolutely no care at all. Think of a toddler in a lego box. It's quite surprising that anything ever arrives undamaged
Gardening on the edge of Exmoor, in Devon
“It's still magic even if you know how it's done.”
Our smoke alarm (mains wired) woke us up at 5.30 am this morning by it's very irritating and penetrating beep every 40 seconds. It had a new battery 2 weeks ago. It's now been dismantled awaiting a visit from our electrician.
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Just before Christmas l ordered one of those battery operated light globe things.
It arrived in a box, well wrapped up in protective wrapping, but nothing on the box to say it was fragile.
It was smashed into several pieces, so l took several photos and sent them to the supplier with a comment that it might be an idea to use parcel tape marked "fragile", or at least write something on the box.
Fair play to them, they sent a reply saying they would send a replacement straight away and pass on my comments to the packing department.
A few days later it arrived. The box was bashed to bits, they'd used sellotape rather than parcel tape and it had come adrift, and when l opened it there was no extra packing, just the globe wrapped in paper.
When l unwrapped it, it was unscathed.
I think it might have been a "what do you know ?" message from the packing department 😁.
I hope you get a replacement clock in one piece, it can be a lottery with these fragile items, especially before Christmas when the couriers are under even more pressure than usual.
“It's still magic even if you know how it's done.”
https://www.google.com/url?sa=t&source=web&rct=j&opi=89978449&url=https://www.studio.co.uk/wcsstore/studio/pdf/goods-return-form.pdf&ved=2ahUKEwih0cnPvLeDAxXqQkEAHdazCXMQFnoECAQQAQ&usg=AOvVaw1pssCsaKCCg0plvKHjbcDz
It's now been dismantled awaiting a visit from our electrician.