Having spent an extremely frustrating day on line and on the phone ( not free ) to a well known investment company , I finally managed to get a human who reluctantly promised to send me the required paperwork via the postal system. 10 days later I received a letter to say the paper work was enclosed and if I had anything further to discuss, they offered a Freephone no. for their Customer Services. Of course, no paperwork was enclosed and being a Saturday, Customer Services are on their hols. Just as well the sun has finally made an appearance today.
Aaarrgghhh, @philippasmith2 I know the feeling, and it more than irritates. Whatever happened to good service? Why can't people do their jobs properly?
Agree wholeheartedly @B3 - trouble is they have had my custom ( aka my money )for the past 30 years but I can't get it out without the paperwork !! @rowlandscastle444 I'm afraid the air was blue when I opened the envelope this morning ...........maybe that was why the sun suddenly appeared and I could see some blue sky - Climate empathy maybe
Posts
10 days later I received a letter to say the paper work was enclosed and if I had anything further to discuss, they offered a Freephone no. for their Customer Services. Of course, no paperwork was enclosed and being a Saturday, Customer Services are on their hols.
Just as well the sun has finally made an appearance today.
I know the feeling, and it more than irritates.
Whatever happened to good service? Why can't people do their jobs properly?
Complaints Procedure in writing, tends to focus an organisation’s mind somewhat.
Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.
@rowlandscastle444 I'm afraid the air was blue when I opened the envelope this morning ...........maybe that was why the sun suddenly appeared and I could see some blue sky - Climate empathy maybe
“It's still magic even if you know how it's done.”