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Gardening Express… Do I have any consumer rights?

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  • KT53KT53 Posts: 9,016
    Assuming you received the correct plant in good condition, it's not reasonable to expect a young plant to be bushy in the way a mature one, as in the photo, would be.  It would take time and pruning to get it to develop properly.
  • Sazz101Sazz101 Posts: 248
    @fidgetbones and @Fairygirl - So true! Selecting a variety online is so difficult because even when you find a stunning plant based on a picture on a website, when you google that variety the colour varies so widely between sites. Better to see the plant. Sadly we just have Flower Land and Dobbies near us in the Chilterns. We sometimes make it to the Cotswolds for a blitz of the lovely things there. 

    @KT53 I agree. I didn’t expect the plant to look exactly as the pictures. My gripe is that nothing in the pictures or written description managed expectations. No accurate portrayal except for the pot size description. The claim was that the plant was ‘super bushy’. They could of said ‘ please note it won’t be super bushy because it is out of season / young’ and then included a pic of actual plant. 

    With everything going on in the world it’s a non-issue and I feel silly even having started the thread now that I’ve cooled down😖

    Thank you all for your words of wisdom 🙏🏻
  • AnniDAnniD Posts: 12,585
    No need to apologise for starting the thread @Sazz101
    Yes, there are dreadful things going on in the world, but it's the comparatively "minor" things like this that help us keep a grip on normality in our own lives at a time when it seems to be just one thing after another. .
    I hope you get some healthy plants soon that help you to enjoy your garden  :)
  • FairygirlFairygirl Posts: 55,117
    Don't feel guilty at all @Sazz101. You've bought plants in good faith, to enjoy having in your garden. You've been let down, and you should be recompensed appropriately, in the same way as you would with a faulty hairdryer or a tin of beans  :)

    The problem with these outlets is that they rely on mass production [from other sources usually] and numbers. I expect you're one of many many people who've been shafted at some point, although that's not much consolation.
    Put it down to experience, and pick something nice for your garden from a more reliable source. You can always ask on the forum for good outlets, if you see a plant you like, and want to know where you can get it. The RHS also has a list of retailers of many plants, so you can check their website too.  :)
    It's a place where beautiful isn't enough of a word....



    I live in west central Scotland - not where that photo is...
  • Sazz101Sazz101 Posts: 248
    Thank you for both @AnniD and @Fairygirl. All so true :)

    I’m chalking it up to experience and staying away from bargain basement operations from now on. 
  • @Sazz101 Not a non issue. I would like to thankyou for raising it so that others don't have to share your disappointment.  For a gardener receiving a new plant should be exciting and something to look forward and not the experience you have sadly had. 
    I have worked as a Gardener for 24 years. My latest garden is a new build garden on heavy clay.
  • FairygirlFairygirl Posts: 55,117
    Absolutely @GardenerSuze. As @AnniDsays, these are the little things that help us with some normality in our lives, after the experiences of the last couple of years. 
    Whether it's buying a plant or a piece of music or a cake [or, in my case - all three!] they're our little treats to give us some sanity  :)
    It's a place where beautiful isn't enough of a word....



    I live in west central Scotland - not where that photo is...
  • gjautosgjautos Posts: 429
    Hi @Sazz101 not sure where in the  chilterns you live. I live in aylesbury Vale, there are loads of very good nurseries and garden centres close by. Chiltern view, haddenham, Buckingham, bicester, Quainton to name just a few. 
  • Sazz101Sazz101 Posts: 248
    gjautos said:
    Hi @Sazz101 not sure where in the  chilterns you live. I live in aylesbury Vale, there are loads of very good nurseries and garden centres close by. Chiltern view, haddenham, Buckingham, bicester, Quainton to name just a few. 
    I’m in South Bucks @gjautos so don’t venture that far north usually. Thank you for the recommendations. I’ll look forward to a day out when the perennials get going :) 
  • gjautosgjautos Posts: 429
    @Sazz101 smiths and rural activities are both South bucks and worth a visit. 
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