There's been lots of threads about this company over the years, and most are not complimentary, but unfortunately, the search function doesn't always work well enough when people use it.
I would take a close up of the foliage on your plant, and forward it to them as well. I know I said the photo wasn't great, but the foliage looks nothing like their description.
..and in future, go to a good nursery, garden centre or online supplier
It's a place where beautiful isn't enough of a word....
I live in west central Scotland - not where that photo is...
Newspapers and especially gardening magazines who accept their advertisements are equally as guilty, but they don't care it the filthy lucre they are after!
I couldn’t get through to customer service to push for a full refund. I’ve HAVE left a Trustpilot review though. @AnniD.. you are right they have terrible reviews. I should have checked first.
And to top it off, today Crocus are offering 20% hellebores
Another thing to check for on Trustpilot is whether the reviews have been "invited". It's not always the case, but if you get a real mixed bag of reviews, the positive ones tend to be from invited buyers.
I like to see hellebores in flower before I purchase. Seedlings that take three years to flower are a nuisance. They cost more as a grown plant but then they are usually three year old by that point.
I agree @fidgetbones, and many of them are very similar, so you can end up with a lot of plants when one variety might have done! It's good to get them as grown plants, and then you can always let them seed. So many of them cross when self seeding too, and you can end up with a lot of wishy washy looking plants, which aren't always attractive. Different if you want to actively try and grow something unique.
It's a place where beautiful isn't enough of a word....
I live in west central Scotland - not where that photo is...
I think a lot of these mail order companies depend on people not complaining and new customers. I ordered from another one many years ago and half the stuff they sent was wrong and the other half tiny spindly specimens. I still get their catalogue through the mail and I have a look and if anything takes my fancy, buy from somewhere I trust.
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I would take a close up of the foliage on your plant, and forward it to them as well. I know I said the photo wasn't great, but the foliage looks nothing like their description.
..and in future, go to a good nursery, garden centre or online supplier
I live in west central Scotland - not where that photo is...
I couldn’t get through to customer service to push for a full refund. I’ve HAVE left a Trustpilot review though. @AnniD.. you are right they have terrible reviews. I should have checked first.
So many of them cross when self seeding too, and you can end up with a lot of wishy washy looking plants, which aren't always attractive.
Different if you want to actively try and grow something unique.
I live in west central Scotland - not where that photo is...