@fire power came back on just after 1pm yesterday.
I’d taken myself off to the shops to get a hot drink/food and charge my phone. You can hire a power bank to carry around while you shop. Very convenient and very easy to do.
As I was on my way back I received an alert from my alarm that it was back online. I could’ve cried.
It’s been real feel of -6 all night so I’m glad they managed to fix it when they did. They must have been so busy yesterday.
Bulb is going to be run by the government for now so we won’t be transferred anywhere.
I get my power from the government; ride on the government’s trains (LNER)
I tried moving to Octopus online but they’re not allowing it. As long as I have a supply I’m happy to wait and see what happens.
The govt price cap on UK energy prices is coming off in April - so it looks like household costs might shoot up then. Worth thinking about and planning for.
About 40% of UK energy comes from burning gas. Drought, vagueries in Russian gas supply, Covid, have all had a big impact. Gas companies are chasing the high prices they can get.
As things look at the moment (without some serious interventions) I can imagine another wave of UK energy providers going under this April. Not a good time to be with any smaller companies, if you still are. It might be good to investige your options now so you don't get shafted or lose any credit you might have running with your current company. You could ask for credit to handed back to you as you - and go over to a "pay as you go" type way of payment in the short term - if it's a concern.
I always hunt for the best deal, which didn't pay off last year as they went bust, but Octopus took over the account. Fine, I thought, as I've been with them before. They've been pretty hopeless so far, and although I appreciate it won't have been easy, I'm just hoping things improve. The only good thing about this winter being the warmest I can ever remember, is that we've hardly had the heating on and I have loads of credit. I hope this isn't the pattern to come though. I hate it being so mild - and dry.
I realise I'm probably in the minority when I say that
It's a place where beautiful isn't enough of a word....
I live in west central Scotland - not where that photo is...
Not keeping to their statements of how they're managing the account - readings, info about the takeover etc. I have to keep contacting them. Then they don't seem to understand plain English even when you spell out your query in the simplest terms - the usual stuff. Having to repeat yourself endlessly. It's like pulling teeth, or talking to a five year old. Actually - most 5 yr olds would do a better job of answering queries when you contact companies.
It's a place where beautiful isn't enough of a word....
I live in west central Scotland - not where that photo is...
I've had a similar problem with Octopus @Fairygirl. After several emails and phone calls they are collecting my first direct debit tomorrow (so they say!) I've checked my statements closely though and they do seem accurate, so that's a good thing! I think they should have concentrated their efforts on the transfer from Avro rather than monitoring people's ability to save on heating by doing lunges and taking cold showers!
I'm sorry to hear they haven't been on it. I usually get through to an excellent call centre in Scotland. Perhaps the sector meltdown has led to a bit of meltdown.
I never phone companies of any kind. An email means you have proof of what's been said. They can't argue with you when it's in black and white When I had to cancel car insurance a few years ago, there was no way of doing it online - you had to phone them. That's a red flag as far as I'm concerned. Of course there was the inevitable attempt to make me stay with them. Fair enough, but I told the woman I wasn't interested as I had a far better offer for the same cover. She wasn't happy, and became quite rude, especially when she kept pushing, and I told her that if I'd been a new customer, the premium would have been around £20 quid cheaper than my existing policy, let alone the renewal, which was higher again. Fortunately, that's something they've clamped down on now. About time too.
Doing my renewal again recently, that company came up as a good possibility, but because of that need for a phone call, I didn't go with them. I cancelled my 2021 policy with Aviva online.
It's a place where beautiful isn't enough of a word....
I live in west central Scotland - not where that photo is...
I always use email as my first point of contact for exactly the same reasons as you do @Fairygirl. I only phoned in this instance after my emails remained unanswered after the stated response time! What fun!
That would be my course of action too @Plantminded. Phone calls are difficult because it's simply a case of their word against yours. Hopefully, they'll get back to normality soon, because it can be worrying. I always put myself in the position of 'what would it be like if I was elderly and having to sort this?'
I got an email to remind me of my household insurance yesterday. Unfortunately, the best offer was the company I wasn't keen on from the car insurance! The joys
It's a place where beautiful isn't enough of a word....
I live in west central Scotland - not where that photo is...
Posts
I tried moving to Octopus online but they’re not allowing it. As long as I have a supply I’m happy to wait and see what happens.
The only good thing about this winter being the warmest I can ever remember, is that we've hardly had the heating on and I have loads of credit. I hope this isn't the pattern to come though. I hate it being so mild - and dry.
I realise I'm probably in the minority when I say that
I live in west central Scotland - not where that photo is...
It's like pulling teeth, or talking to a five year old. Actually - most 5 yr olds would do a better job of answering queries when you contact companies.
I live in west central Scotland - not where that photo is...
When I had to cancel car insurance a few years ago, there was no way of doing it online - you had to phone them. That's a red flag as far as I'm concerned. Of course there was the inevitable attempt to make me stay with them. Fair enough, but I told the woman I wasn't interested as I had a far better offer for the same cover.
She wasn't happy, and became quite rude, especially when she kept pushing, and I told her that if I'd been a new customer, the premium would have been around £20 quid cheaper than my existing policy, let alone the renewal, which was higher again.
Fortunately, that's something they've clamped down on now. About time too.
Doing my renewal again recently, that company came up as a good possibility, but because of that need for a phone call, I didn't go with them. I cancelled my 2021 policy with Aviva online.
I live in west central Scotland - not where that photo is...
I got an email to remind me of my household insurance yesterday. Unfortunately, the best offer was the company I wasn't keen on from the car insurance! The joys
I live in west central Scotland - not where that photo is...