I am very sorry to see that there appears to be some on going issues. We will be more than happy to help. If you would like to contact us by email at [email protected] or by phone on 0333 400 0033, one of our Customer Service Team will be able to resolve any queries.
I've placed quite a few orders with Crocus and every time something from the order has failed after planting. They are also much more expensive than my local garden centre. However I have always had excellent customer service from them and have been refunded or had the plants replaced.
When ordering online you are protected by the Consumer Contracts Regulations (formerly the Distance Seller Regulations) so if your item arrives damaged then you are entitled to return it for a refund and the seller is responsible for the return postage.
That's interesting Verdun - I've always been replied to straight away etc and the issue was sorted out straight away. I'd already made the decision not to shop there again though as I don't think you get very good value anyway, let alone the plants failing a lot.
I was checking out Taylors Clematis and was amazed at the size of plants they send out. Am now wishing I'd ordered my plants from them.
Posts
Hi everyone,
I am very sorry to see that there appears to be some on going issues. We will be more than happy to help. If you would like to contact us by email at [email protected] or by phone on 0333 400 0033, one of our Customer Service Team will be able to resolve any queries.
Kind regards,
Ryan
Customer Care Team
I've placed quite a few orders with Crocus and every time something from the order has failed after planting. They are also much more expensive than my local garden centre. However I have always had excellent customer service from them and have been refunded or had the plants replaced.
When ordering online you are protected by the Consumer Contracts Regulations (formerly the Distance Seller Regulations) so if your item arrives damaged then you are entitled to return it for a refund and the seller is responsible for the return postage.
http://www.which.co.uk/consumer-rights/regulation/distance-selling-regulations
Lucid
That's interesting Verdun - I've always been replied to straight away etc and the issue was sorted out straight away. I'd already made the decision not to shop there again though as I don't think you get very good value anyway, let alone the plants failing a lot.
I was checking out Taylors Clematis and was amazed at the size of plants they send out. Am now wishing I'd ordered my plants from them.
Lucid