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Thompson and Morgan
ecokid
Posts: 138
I ordered some plants that are due to dispatch end of May as they were a bargain, but now i'm worried I might miss my delivery as I due to go on holiday 6th of June. Unlikely to get someone to pick them up for me either.
Anyone have any experience of ordering with them? How fast are they at dispatching plants with dispatch dates?
Thanks. I rather regret my purchase now. 
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Posts
I would send an email to them stating what you have just said.
Knowing T and M you may never get them!
I've had some early, some on time. Are they plugs or full sized plant? PLants might get delivered to a neighbour. Plugs will go through your letterbox
Email them and contact them on Facebook if you have an account. I've found their plants generally to be good, any that have died have usually been down to me but if you don't hound the ar*e off them you'll never get a reply.
Have you checked "my orders" they say on their if they have dispatched and normal its 2-3 days after that either Royal Mail or Yodel .I have ordered many plants and they have been dispatched when they say.
Have had a plant come nearly dead and one missing before but contact them on Facebook and you get a very helpful response quickly, I find their emails are very slow or none existent.
Hopefully you get them
I complained via their facebook page about poor germination of sweet peas and they sent me another 2 packs in the post.
Hi, I ordered the cottage garden collection from gardeners world mag and it took 3-4 times longer than stated! When they come they are so dinky- I truly mean- tiny!
Also they labelled mine up incorrectly so I couldn't tell which was which variety.When I called them they offered me a new pack which 3+ weeks later I'm still waiting for.
I ended up googling seedling pics and asking my in laws and worked out what was what in the end. Sadly I had a skin reaction to either the digitalis or the delphinium so I've given those away. Thats not their fault though- although I think clearer labelling of this risk would be better.
They took a long time to answer the customer service line too.
When I called the order line to order from them though the phone was answered immediately.
I get the impression that they are trying to be big before they are really ready- so many companies do this.
You could try calling them but when I did this it made no difference- as far as they're concerned the plants are ready when they're ready... makes sense but they really should be more prepared or cap the offer to the first however many respondents rather than having annoyed customers.
I spend a fortune with Sarah Raven/ crocus and thought they'd be worth a try on this offer (only £5.65) but have decided they're not worth the savings. Would rather pay more to one of the other companies- get good sized super healthy plants that come very quickly or just start things off from seed myself.
I'd call them and let them know what you think...its the only way these companies will improve
Dear Customers,
Thank you for your comments posted above. I am sorry to learn that you have experienced some difficulties with your orders and whilst trying to get in touch with us. To enable us to deal with your query in a timely manner, please comment on our Facebook page and we will ensure that this is looked into quickly and efficiently.
Kind regards,
The T&M Customer Service Team
Not everyone has facebook. I certainly don't. Why don't you answer e-mails promptly instead.?
Dear Fidgetbones,
Thank you for the above comment. We are working hard to ensure that all of our emails are answered quickly and efficiently, however due to an unprecedented quantity received this season, this has not happened as quickly as we would have hoped. If you have any queries relating to your orders, please provide us with you order numbers and we will happily look into this matter for you.
Kind regards,
T&M Customer Services.
HI I received 5 Dianthus Scent of Summer postiplugs one "dropped apart" the same day 2 others have since died what a crock of s*** they was - emailed T & M twice to no avail - would like to know what I need to do either return the remainder or get a refund not exactly cheap @ £9.99 for 5 would have been better to buy plants from Morrison's & they work out cheaper & you can see what you are buying
ORDER no:T11531893/65,182/65182-8,T57197
I don't think I will be using the Company again!!
disgruntled Dianthus Lover
I can personally confirm that corresponding with T&B by Facebook works really well. They respond to queries very quickly and efficiently and in a friendly manner. They replaced some plants for me much quicker than they said they could. I've ordered a few things from them this year which was a first for me and I'm very impressed with the plants that they have sent to me. All are growing well.