So got my first copy today BUT cant get premium

Posts

• Chris-G2EWS Posts: 1

  May 2023

  New member here and having the same problem. 
  
  Waiting to hear back in case I have done something wrong. However, I am pleased for me that I am not the only one. 
  
  Chris

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• Catherine Mansley Posts: 28 admin

  May 2023

  I'm so sorry that you've all been having problems accessing Premium. Subscription management is handled by a separate company. I'm digital editor for the brand. Please could you send me a private message (don't post your details directly on the forum) including your email address and subscriber number, and I'll get the problem resolved for you. 
  Thank you for your patience.
  Catherine Mansley
  

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• laraine_bell Posts: 6

  July 2023

   I am a subscriber to and have been for a few years now and  I cannot unlock Premium either. Any ideas please
  
  

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• Fairygirl Posts: 55,117

  July 2023

  See the post above yours @laraine_bell 
  Send a PM

  It's a place where beautiful isn't enough of a word....
  
  
  
  I live in west central Scotland - not where that photo is...

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• Johnjoe Posts: 77

  July 2023

  Same here, gave up months ago..

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• laraine_bell Posts: 6

  July 2023

  I saw the previous comment but how to I send a private message to Catherine Mansley at admin
  

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• Lyn Posts: 23,190

  July 2023

  Click on Catherine’s name in the post above then select ‘message’ write the message and send it,  it will go direct to her 

  Gardening on the wild, windy west side of Dartmoor. 
  
  

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• TheVanguard Posts: 136

  December 2023

  I was bought a subscription for Christmas, I’ve been emailed a code and it’s not recognised…seems these issues still haven’t been resolved? 

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• philippasmith2 Posts: 3,742

  December 2023

  @TheVanguard - have you tried following the advice given above - ie a PM to @Catherine Mansley ?  Hopefully, she will be able to help you

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• Catherine Mansley Posts: 28 admin

  December 2023

  Hello @TheVanguard, really sorry you’re having problems accessing Premium. Please do try entering your subscriber number, which should start with a 4, here: https://www.gardenersworld.com/already-a-print-subscriber 
  if that still hasn’t working, send me a direct message and I’ll get our tech team to look into it. They’re back in the office from 2 January, and we’ll get it fixed for you as quickly as possible. Thanks for your patience and have a great New Year’s Eve. 

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