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posting trees
Hello
does anyone know of a company I can use to return a tree, the wrong one was supplied and the company used has less than good customer service - I can return the tree and get a refund but cannot find any company that will take a tree ( bar my parcel.com ) which the cost is more than the purchase price) ) any suggestions ?
does anyone know of a company I can use to return a tree, the wrong one was supplied and the company used has less than good customer service - I can return the tree and get a refund but cannot find any company that will take a tree ( bar my parcel.com ) which the cost is more than the purchase price) ) any suggestions ?
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No decent company would expect you to return, at your expense, something that's their mistake!
Most companies would tell you to keep that one, and they'd send out the correct one. You're entitled to a refund if you didn't get what you ordered.
I live in west central Scotland - not where that photo is...
It's NOT down to you to return the tree.
If they want it back they can make arrangements to have it collected at YOUR convenience and either supply you with the right tree or a full refund which includes any P&P you've paid.
That is the law in the UK - don't be fobbed off and let us know the name of the company
Billericay - Essex
Knowledge is knowing that a tomato is a fruit.
Wisdom is not putting it in a fruit salad.
@paan, write them a clearly worded email quoting the Sale of Goods Act 1979, and underlining that their refusal to comply is not acceptable. State that you will feel obliged to take the matter further if they don't. My experience is that companies will soon back down if they think you know what you're talking about and won't be bullied.
Good luck
We are not as powerless as companies would like us to think.
As well as the excellent suggestions already given, I think the chargeback scheme on your card may apply as you were sent goods that were not what you ordered.