For the umpteenth time I've tried to pay my E.on gas bill...... simple problem being, my gas meter isn't recognised! This has been going on since October, the last time being just before Christmas where I was promised I'd receive a confirmation letter or a bill.
Nothing has arrived! Since the help line doesn't start until 9am I thought I'd try again through their website, having already been fobbed off by someone on their chat facility. I clicked the 'Complaints' button, this opened a website page which said.......
"Let's put the smile back on your face" - I really really object to crass patronising comments! Ahhhhhhhhh ......
"Let's put the smile back on your face" - I really really object to crass patronising comments! Ahhhhhhhhh ......
Yes we call it customer service claptrap. They seem to think these bland platitudes are the answer to everything. Curiously I am having a similar problem with Ovo energy, they have my meter readings I can log on and see what I've used and the price. For months now they have only billed me for the standing charges.
There is significant learning to be drawn from these events
It's nice to see the classic "lessons must be learned" being rephrased. We knew it would be the only conclusion from the report so it's good that they really took the time to make the most of it.
If you can keep your head, while those around you are losing theirs, you may not have grasped the seriousness of the situation.
Well she did also say that getting pissed on work time at the taxpayers' expense wasn't ideal. Having said that I'm not seeing much in this report that justifies the time and expense spent on it, but it is exactly what was expected from an internal investigation.
If you can keep your head, while those around you are losing theirs, you may not have grasped the seriousness of the situation.
This is just the interim report apparently ... there are 12 incidents that don't feature in it that are being investigated by the Met. We await their thoughts with interest ...
Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.
As has been said many times Sue Gray is a Civil Servant and therefore not independent. That said, from what I have read she has been as pointed as she is able to be in CS speak in her comments. For example "Not ideal" translates as "A bl**dy stupid thing to do"
Posts
https://www.theguardian.com/commentisfree/2022/jan/30/expansionist-private-schools-need-a-lesson-in-morality
Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.
Nothing has arrived! Since the help line doesn't start until 9am I thought I'd try again through their website, having already been fobbed off by someone on their chat facility. I clicked the 'Complaints' button, this opened a website page which said.......
"Let's put the smile back on your face" - I really really object to crass patronising comments! Ahhhhhhhhh ......
Cambridgeshire/Norfolk border.
Curiously I am having a similar problem with Ovo energy, they have my meter readings I can log on and see what I've used and the price. For months now they have only billed me for the standing charges.
It's nice to see the classic "lessons must be learned" being rephrased. We knew it would be the only conclusion from the report so it's good that they really took the time to make the most of it.
Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.