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Anyone ordered from Primrose recently?

GemmaJFGemmaJF Posts: 2,286
in The potting shed
Don't want to make a fuss and start emailing them at the present time. So just wondering if people have had orders delivered from Primrose recently? It's been a while now and no notification of dispatch. 
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  • NollieNollie Posts: 7,529
    I don’t know about Primrose, Gemma, but is it a local supplier that are delivering themselves or do they use couriers? If the latter, ask yourself, is this an essential purchase? Can you wait until things are more normalised? There is huge stress on deliveries at the moment and it would be the right thing to do to hold off and allow overworked couriers to do more essential deliveries at this time.
    Mountainous Northern Catalunya, Spain. Hot summers, cold winters.
  • GemmaJFGemmaJF Posts: 2,286
    I appreciate your point, but it was a fairly ordinary order for raspberry canes before we all went into lock-down from a major online supplier. I do appreciate the current situation and totally agree now is not the time to make new non-essential orders online. 
  • Busy-LizzieBusy-Lizzie Posts: 24,043
    However if everyone stopped ordering on line the suppliers would lose custom and suffer. I wonder how many garden centres will go bust? The French are thinking of re-opening them with the same distance rules as the supermarkets as gardening is good for health, it's good to grow vegetables and people wouldn't lose their jobs.
    Dordogne and Norfolk. Clay in Dordogne, sandy in Norfolk.
  • madpenguinmadpenguin Posts: 2,543
    I ordered some stuff from Marshalls online on 25th March and heard today they have just despatched and apologised for the delay which I understand.
    It is not urgent and they use couriers.
    As Busy-Lizzie says if nobody orders anything from some of these retailers many could go under.
    Until there is any announcement not to order things like this I shall continue.
    This is how I buy anyway in the normal course of things as I have no transport.
    “Every day is ordinary, until it isn't.” - Bernard Cornwell-Death of Kings
  • edhelkaedhelka Posts: 2,351
    I am quite sure that requesting a phone call for cancellation is illegal. Online shops have to provide a cancellation form.
    Pansyface, thank you for describing your experience. I will never order from a company like this and if they go bust now, they deserve it.
  • madpenguinmadpenguin Posts: 2,543
    edhelka said:
    I am quite sure that requesting a phone call for cancellation is illegal. Online shops have to provide a cancellation form.
    Pansyface, thank you for describing your experience. I will never order from a company like this and if they go bust now, they deserve it.
    I believe that to be a little harsh!
    Many companies are struggling at the moment and many staff are working from home at a time when these companies are at their busiest.
    They are doing their best at a difficult and challenging time.
    If the company goes bust the staff lose their jobs and will there be enough garden centres/plant nurseries around when all this is over?

    “Every day is ordinary, until it isn't.” - Bernard Cornwell-Death of Kings
  • GemmaJFGemmaJF Posts: 2,286
    Thanks for all your replies. I think I'll sit on this one and if it turns up it is a bonus. If a lot of people are cancelling orders from Primrose already, they might eventually get to mine I suppose.
  • edhelkaedhelka Posts: 2,351
    madpenguin said:
    I believe that to be a little harsh!
    I refuse to use a phone when I online shop. In fact, I refuse to use it unless it's really necessary. A big shop like primrose should know distance selling regulations. Requesting a phone call for cancellation (where a simple email would be enough) is not "doing their best at a difficult and challenging time", it's a deliberate tactic to have fewer cancellations.
  • GemmaJFGemmaJF Posts: 2,286
    edited April 2020
    Just an update to say raspberry canes arrived today in good order, without chasing them up.

    So it seems the website advice to give them a little longer, is sound, they are still getting stuff out as best they can.
  • herbaceousherbaceous Posts: 2,318
    Good news here too. My daughter just had an e-mail to say our order is on its way, not complete but then that was to be expected I guess.
    "The trouble with having an open mind, of course, is that people will insist on coming along and trying to put things in it."  Sir Terry Pratchett
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