Two weeks after being promised a repair on my washing machine I haven't heard from an engineer even if it's just to tell me they can't visit my house. I got on the live chat to Samsung who told me to ring customer services. Customer services told me they're not sending out engineers due government restrictions related to the virus and I just have to wait until they can. I told her government restrictions don't allow me to leave the house to wash my clothes in the river either so where does that leave me. She told me to contact the retailer to see if they can help. The retailer told me to go back to Samsung as my warranty is with them...
If you can keep your head, while those around you are losing theirs, you may not have grasped the seriousness of the situation.
But which 'expert' do we listen to. I have never seen a situation where all 'experts' agree on a subject.
On the subject of PPE supplies coming from other countries. Much of the clothing sold in UK stores is manufactured in India or the Far East. Those orders have now been cancelled. If those factories don't produce PPE the employees will be without work, and there is no welfare state to support them if they are out of work. Which is the lesser evil, accepting PPE manufactured in those countries, or letting people potentially starve?
I’m amused by newspaper stories that start ‘Top doctors say ... ‘ I then want to know what bottom doctors say.
And that reminds me of my favourite medical joke. A proctologist is doing his ward rounds and goes to his pocket to get a pen but pulls out a suppository instead. “Damn,” he says, “some arse has my biro.”
BBC news reports tend to give the name of the "expert" they're interviewing @B3.
Didn't you hear the news yesterday or the day before @KT53? Those factories have been closed because Primark and co have cancelled orders as their shops are closed. I don't think PPE made to primark standards would be any good anyway.
Vendée - 20kms from Atlantic coast.
"The price good men (and women) pay for indifference to public affairs is to be ruled by evil men (and women)."
Two weeks after being promised a repair on my washing machine I haven't heard from an engineer even if it's just to tell me they can't visit my house. I got on the live chat to Samsung who told me to ring customer services. Customer services told me they're not sending out engineers due government restrictions related to the virus and I just have to wait until they can. I told her government restrictions don't allow me to leave the house to wash my clothes in the river either so where does that leave me. She told me to contact the retailer to see if they can help. The retailer told me to go back to Samsung as my warranty is with them...
My understanding is your contract is with the retailer,it was they who took your money. THEIR contract is with the manufacturer as it was they who took the money from the retailer. Go back to the retailer.
@Hostafan is right @wild edges - under consumer protection laws, your contract is with the retailer, but they try this on all the time. If under 6 months old, you are entitled to a refund, if between 6-24 months, you are entitled to a repair or replacement if it cannot be repaired, even if the manufacturer’s guarantee is only for 12 months (EU legislation, still applies to UK, I think, under transition rules). Go back to the retailer, shout a lot and insist that if they cannot send out an engineer, to send you a new one and remove the old one. Might not work, they will quote extraordinary CV circumstances, but worth a shot.
Mountainous Northern Catalunya, Spain. Hot summers, cold winters.
@wild edges. I understood that emergency repair work by a tradesperson is allowed if you can get somebody to come. I would contact retailer/Samsung again and tell them you have a new baby and toddler in the house so you cannot manage without one and that you will be buying a new washing machine and sending them the invoice.
The machine will be 2 years old in September so apparently outside the retailer's warranty but covered by the manufacturer's. I've asked Citizens Advise what I should do and hopefully they'll give me some ammunition to get one of them to take responsibility. Both are hiding behind the CV excuse at the moment but BT managed to get an engineer out to fix my broadband very quickly so they can't say engineers can't work right now.
If you can keep your head, while those around you are losing theirs, you may not have grasped the seriousness of the situation.
Posts
And that reminds me of my favourite medical joke. A proctologist is doing his ward rounds and goes to his pocket to get a pen but pulls out a suppository instead. “Damn,” he says, “some arse has my biro.”
Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.
Didn't you hear the news yesterday or the day before @KT53? Those factories have been closed because Primark and co have cancelled orders as their shops are closed. I don't think PPE made to primark standards would be any good anyway.
Go back to the retailer.