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T&M plug plants offer (again)

a1154a1154 Posts: 1,108
in Plants

I already have one set of plugs this year, but saw an offer for 48, 4 types, 2 of which i really wanted, one ok, and one not bothered about.

i was confused when it arrived as its a 72 plug box not 48, and didnt have any of the ones i wanted! there is an explanatory letter saying quality of some plugs not up to scratch, so its an upgrade, which i will be happy with! 

They are not responding to emails.  

I feel a bit annoyed. it was an offer so they were not expensive, but a larger quantity of something you didnt want isnt a good replacement for something you did want, is it? Or am i finnicky? 

Posts

  • plant pauperplant pauper Posts: 6,904

    http://www.gardenersworld.com/forum/plants/thompson-and-morgan---issues/285006-5.html#latest

    There's a very nice chap from T&M whose details are in the last post on the thread. Hope this helps. I think he only works week-ends though. image

  • ecokidecokid Posts: 138

    I've bought some seeds recently (all which said were in stock and would be sent within one day) Now the orders say that they are awaiting stock. T&M is a bit of a nightmare company to deal with to be honest - probably due to their size.

  • a1154a1154 Posts: 1,108

    They have sent me a voucher for a fiver off my next order.  Tsk.  I wasnt really thinking of ordering again! 

  • Thompson MorganThompson Morgan Posts: 43

    Hi all,

    Ryan here from the T&M Customer Care Team.

    I am sorry to learn that some of you have had poor experiences in ordering with us, and I would like to be of help.

    In particular a1154, I am sorry that you are disappointed with the outcome of your recent query. If you are able to give me an order number either on here or by PM on our Facebook page (https://www.facebook.com/thompsonmorgan/), I would like to see if we can work something out for you.

    I look forward to being of service :)

    ~Ryan

  • a1154a1154 Posts: 1,108

    Hi Ryan, it was TM1535696X.  Your website is still advertising geum and verbena plugs. 

  • a1154a1154 Posts: 1,108

    Hello Ryan??

  • Thompson MorganThompson Morgan Posts: 43

    Hi a1154

    Sorry that you have not had a reply as yet. We have had some issues with finding posts that we have previously replied to.

    I have located your emails previously sent to us, and read through the query. As this was a full collection that needs to be despatched complete, we subbed some of the varieties so that we were able to. As we understand that it is always disappointing when we cannot supply all of the varieties listed at that time, we offered the larger pack. It is unfortunate that the Geums and Verbena were the varieties were not ready at the time of despatch, and apologise for the disappointment.

    I have, therefore, processed a refund on the order for you, which you should receive within the next few days. If you would like to order the Geums and Verbena seperately, please do give us a call and we should be able to sort this out for you. A note has been left by me on your file on our systems.

    If there is anything further I can be of help with, please do let me know.

    Kind regards,

    Ryan, T&M Customer Care Team

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