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CUSTOMER SERVICE Gerbera plants I bought from van meuwen dies
The plants were woefully staggly most leaves were broken and damaged I telephoned them after waiting ages to actually talk to someone the lady said she would make a not and see how they go 2 HAVE DIED the 3rd on its way out. I emailed several times put notes on the contact form that I wanted them replacing but NO RESPONSE if you call you can be kept on hold for and hour sometimes BAD CUSTOMER SERVICE.. I also got some orleander 3 were small but similar size the 3rd was an old plant they had taken cuttings off it was around 3 foot tall just 2 stalks with a few leaves and old flower stems on the top NOTHING LIKE THE OTHER 3 they said they would replace the 1 BUT still waiting for that to arrive.
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Take photos, and send them in an email describing what feedback/advice you've had. Tell them you've posted them on this forum as well. Make it clear you want a refund as the plants are not as described, or fit for purpose.
Email the same photos and message every day until someone responds. Unfortunately, customer service is often severely lacking with these companies.
Don't give up - good luck
I live in west central Scotland - not where that photo is...
After I posted this I had one more attempt at calling them and got through after 10 minutes and this lady actually was helpful and agreed to replace the plants so fingers crossed these are not half dead on arrival.. Thanks