Forum home› Talkback
This Forum will close on Wednesday 27 March, 2024. Please refer to the announcement on the Discussions page for further detail.

T&M Plug plants offer

GardeningN00bGardeningN00b Posts: 8
in Talkback

Hi guys I ordered the 'free' plug plants from Thompson and Morgan and my account was debited on the 8th March. I haven't had an email or phone call about them, and all I know is that the original page said 'delivery by end of March'. I realise there's still a week left in March but I ordered them a fortnight ago, should I be getting worried?

 

Anyone else ordered and received/not received?

«1

Posts

  • Sophie17Sophie17 Posts: 342
    I don't have mine either but have always found them reliable.
  • Sophie17Sophie17 Posts: 342
    Just checked my email confirmation ant mine says delivery by end april
  • GardeningN00bGardeningN00b Posts: 8

    Thanks! Do you have an account with them? Maybe I should have signed up image

  • Sophie17Sophie17 Posts: 342
    Yes I have an account. If you want peace of mind try emailing their customer service dept. Usually get a speedy helpful response
  • UnknownUnknown

    If you at the bottom of your order confirmation email Gardening, there should be a box where you can check the status of your order. You only need your surname, post code and email address to access it - so you may not need to create an account to find out what's going on.

    I've just checked and the seeds I ordered were despatched yesterday image

  • UnknownUnknown

    Surely this can happen with any online plant deliveries, depending upon the time of year and availability.

    I'm waiting for clematis from Montrose ...... had a confirmation email from Paypal and nothing from the place itself. Not even the courtesy of a thank you for your order. I now check the offer on the GW site and find that they've 'had to propagate a further crop' - no notification and I had to go into order now to find that out. 

  • chickychicky Posts: 10,410

    I had an email from T&M yesterday telling me my plugs had been dispatched.  Seems pretty good service to me - not sure why it is not universal.  Did you create an account with them, or place your order as a "guest"?

  • GardeningN00bGardeningN00b Posts: 8

    I think I must have been a guest. No emails so far but the money got taken out right away. I signed up for my second order, loads of communication. I will hold out for my plugs then. Thanks everyone.

  • UnknownUnknown

    I hope your orders arrive soon Gardening image

    My clematis order from Montrose came this morning.... really nice well-grown little plantlets (jumbo plugs I suppose they are) .........nicely packaged and decent little root systems. Not the ones in the offer because they ran out due to demand but hey - for just postage - I'm pleased and hopefully these will grow on in the hands of a never having had a clematis thrive before person image

Sign In or Register to comment.