The one we initially bought from Argos was manufactured by Billyoh supplied by Kybotech. It was that flimsy, i could lift all the panels and move them from the car port. I could shift a couple of the panels from this new shed but the rest of it was way to heavy. i think apart from the warped battons that haven't covered the edges very well, there are very few gaps. We are going to have to cover those areas ourselves but i was amazed at how well it fit together. I did make sure the base was absolutely level first which really does help. I bought a 6'x6' larch lap shed back in the nineties which is still standing. How it's lasted this long i don't know but i guess they don't make things like they used to. But even though you don't pay a fortune for a shed, you do expect it to last a few years and not to have to make your own adjustments. Who was the manufacturer of your shed? I had a lot of communication with Kybotech and Billyoh. Their products seem to be really poor as is their customer service. They have a lot of bad reviews that i didn't see prior to buying the original shed. I just expected so much more from Argos.
Pansyface....sounds like an absolute nightmare. I would have expected more from a specialist shed maker. If that's what they mainly do for a job then you'd assume a really good product would appear. I didn't expect perfection with buying a flat pack shed from somewhere like Argos. But i did expect to get what was advertised and what i paid for. The funny thing is this shed story has kept all my colleagues amused. It's turned into a bit of a quest. We have had some bad weather this past couple of days and the shed is bone dry inside so the roof obviously worked well. Hubby is laying another lot of flooring this weekend. The stuff that came with the shed was good but i want to store quite a lot of heavy stuff in it and don't want to risk snapping the flooring. I can then start moving everything inside. Very excited to get in it and start sorting everything.
Brought a summer house on ,27 august from bewdsley sheds in worstershire they delivered and erected it payed extra for a onduville roof tiles and for there delivery .that night it rained in the morning the summerhouse was soaked along with new chairs and coushions I called bewdsley craige who sold me the summerhouse who once they had my money didn't give a dam he was ride and nasty in all I called him 8 times 2 emails all ignored when I did manage to speak to him on another occasion he put me on hold and just left me hanging . Another staff member gave me his word that he would sort it and give me a date to remove and refit his name was John I then spoke to yet another rude ignorant staff member called David again empty promises finally spoke with the owner who also promised me faithfully to sort it out and give me a repair date still waiting nothing but lie after lie this company is a disgrace the summerhouse cost £2500, so not cheap surely a shed should be fit for purpose I find this so upsetting they are just giving me the runaround please any advise
Brought a summer house on ,27 august from bewdsley sheds in worstershire they delivered and erected it payed extra for a onduville roof tiles and for there delivery .that night it rained in the morning the summerhouse was soaked along with new chairs and coushions I called bewdsley craige who sold me the summerhouse who once they had my money didn't give a dam he was ride and nasty in all I called him 8 times 2 emails all ignored when I did manage to speak to him on another occasion he put me on hold and just left me hanging . Another staff member gave me his word that he would sort it and give me a date to remove and refit his name was John I then spoke to yet another rude ignorant staff member called David again empty promises finally spoke with the owner who also promised me faithfully to sort it out and give me a repair date still waiting nothing but lie after lie this company is a disgrace the summerhouse cost £2500, so not cheap surely a shed should be fit for purpose I find this so upsetting they are just giving me the runaround please any advise
Seems to be the norm with these shed companies and our experience as you can see below was very very similiar so if readers don't take any other advice this year then heed this – do not buy a shed, garden hut, summerhouse or log cabin from Summerhouse 24 aka Hansa Garden Products Ltd.
Nasty is not a word that normally comes across my radar often but when it comes to Summerhouse 24/Hansa Garden Products it is the most appropriate word in the dictionary.
In our experience their customer service was very nasty, their financial arrangements for paying was very, very nasty and their after sales service was very, very, very nasty.
We purchased a snooker room from the company costing £9500 – a substantial amount of money especially when you have no guarantees that they are a legitimate business. So - and as they were demanding full payment up front - we did a few checks and while there were no favourable comments about the company there were also no adverse ones.
So we decided to go ahead but negotiated paying half on ordering the cabin and half on delivery as we were still a bit nervous about paying so much money upfront. Ten weeks later they said it was ready and they wanted the balance. We paid it and then they called to say that the cabin had been damaged and they would needed to return its to Estonia for the part we were very uneasy. Fortunately THEIR employee had made a mistake taking our second payment and it had not gone through.
No apology and no offer of compensation was given- we went five weeks without any feedback from them at all and in that time they ignored all our calls and emails to them .
Finally they called to say they wanted the balance of the money and they would then send up the shed. By this time we were into a Scottish winter so we asked them to cancel until spring but their manager refused and said the best they could do was £500 compensation. The delay however meant that the shed was on its way without the second payment being completed – not our fault!
This however set the scene for what turned out to be a lesson on what not to do when it comes to customer service! We received the cabin which is advertised as having full instructions and every part numbered - a fact also claimed on their videos and website.
Only twenty eight pieces out of hundreds were numbered, there were no instructions and ten parts were the wrong pieces and our joiner had to re-engineer them on site and this took several extra hours work which cost us. By the time we got to the roof we discovered that the felt was so old that the adhesive on the back had disintegrated and the felt would not stick to the roof unlike the product they show on their video. It was also splitting and breaking when we handled it cracking and ripping like writing paper again because it was so old.
Overall it cost us another £1776 over and above the £9500 to put things right. We complained to Summerhouse 24 and set out the problems on paper. They refused to acknowledge they had any responsibility for the issues we raised and instead used their reply to further insult us by claiming that we had been “high handed”, “righteous” and that we had treated them with “utter contempt” and that we had tried to “brow beat and intimidate them”. We were completely gobsmacked.
By this time we had sent them a further £3000 in an attempt to get some response to the problems we had. Seven days after receiving the cabin we received a letter telling us they were instructing a debt collection agency and then a couple of days later we received a letter from their solicitor. At this time there was only £1000 outstanding and we decided to pay as
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Hi Ian
The one we initially bought from Argos was manufactured by Billyoh supplied by Kybotech. It was that flimsy, i could lift all the panels and move them from the car port. I could shift a couple of the panels from this new shed but the rest of it was way to heavy. i think apart from the warped battons that haven't covered the edges very well, there are very few gaps. We are going to have to cover those areas ourselves but i was amazed at how well it fit together. I did make sure the base was absolutely level first which really does help. I bought a 6'x6' larch lap shed back in the nineties which is still standing. How it's lasted this long i don't know but i guess they don't make things like they used to. But even though you don't pay a fortune for a shed, you do expect it to last a few years and not to have to make your own adjustments. Who was the manufacturer of your shed? I had a lot of communication with Kybotech and Billyoh. Their products seem to be really poor as is their customer service. They have a lot of bad reviews that i didn't see prior to buying the original shed. I just expected so much more from Argos.
Pansyface....sounds like an absolute nightmare. I would have expected more from a specialist shed maker. If that's what they mainly do for a job then you'd assume a really good product would appear. I didn't expect perfection with buying a flat pack shed from somewhere like Argos. But i did expect to get what was advertised and what i paid for. The funny thing is this shed story has kept all my colleagues amused. It's turned into a bit of a quest. We have had some bad weather this past couple of days and the shed is bone dry inside so the roof obviously worked well. Hubby is laying another lot of flooring this weekend. The stuff that came with the shed was good but i want to store quite a lot of heavy stuff in it and don't want to risk snapping the flooring. I can then start moving everything inside. Very excited to get in it and start sorting everything.
Brought a summer house on ,27 august from bewdsley sheds in worstershire they delivered and erected it payed extra for a onduville roof tiles and for there delivery .that night it rained in the morning the summerhouse was soaked along with new chairs and coushions I called bewdsley craige who sold me the summerhouse who once they had my money didn't give a dam he was ride and nasty in all I called him 8 times 2 emails all ignored when I did manage to speak to him on another occasion he put me on hold and just left me hanging . Another staff member gave me his word that he would sort it and give me a date to remove and refit his name was John I then spoke to yet another rude ignorant staff member called David again empty promises finally spoke with the owner who also promised me faithfully to sort it out and give me a repair date still waiting nothing but lie after lie this company is a disgrace the summerhouse cost £2500, so not cheap surely a shed should be fit for purpose I find this so upsetting they are just giving me the runaround please any advise
Last edited: 12 August 2017 18:07:01
Small claims court.
Seems to be the norm with these shed companies and our experience as you can see below was very very similiar so if readers don't take any other advice this year then heed this – do not buy a shed, garden hut, summerhouse or log cabin from Summerhouse 24 aka Hansa Garden Products Ltd.
Nasty is not a word that normally comes across my radar often but when it comes to Summerhouse 24/Hansa Garden Products it is the most appropriate word in the dictionary.
In our experience their customer service was very nasty, their financial arrangements for paying was very, very nasty and their after sales service was very, very, very nasty.
We purchased a snooker room from the company costing £9500 – a substantial amount of money especially when you have no guarantees that they are a legitimate business. So - and as they were demanding full payment up front - we did a few checks and while there were no favourable comments about the company there were also no adverse ones.
So we decided to go ahead but negotiated paying half on ordering the cabin and half on delivery as we were still a bit nervous about paying so much money upfront. Ten weeks later they said it was ready and they wanted the balance. We paid it and then they called to say that the cabin had been damaged and they would needed to return its to Estonia for the part we were very uneasy. Fortunately THEIR employee had made a mistake taking our second payment and it had not gone through.
No apology and no offer of compensation was given- we went five weeks without any feedback from them at all and in that time they ignored all our calls and emails to them .
Finally they called to say they wanted the balance of the money and they would then send up the shed. By this time we were into a Scottish winter so we asked them to cancel until spring but their manager refused and said the best they could do was £500 compensation. The delay however meant that the shed was on its way without the second payment being completed – not our fault!
This however set the scene for what turned out to be a lesson on what not to do when it comes to customer service! We received the cabin which is advertised as having full instructions and every part numbered - a fact also claimed on their videos and website.
Only twenty eight pieces out of hundreds were numbered, there were no instructions and ten parts were the wrong pieces and our joiner had to re-engineer them on site and this took several extra hours work which cost us. By the time we got to the roof we discovered that the felt was so old that the adhesive on the back had disintegrated and the felt would not stick to the roof unlike the product they show on their video. It was also splitting and breaking when we handled it cracking and ripping like writing paper again because it was so old.
Overall it cost us another £1776 over and above the £9500 to put things right. We complained to Summerhouse 24 and set out the problems on paper. They refused to acknowledge they had any responsibility for the issues we raised and instead used their reply to further insult us by claiming that we had been “high handed”, “righteous” and that we had treated them with “utter contempt” and that we had tried to “brow beat and intimidate them”. We were completely gobsmacked.
By this time we had sent them a further £3000 in an attempt to get some response to the problems we had. Seven days after receiving the cabin we received a letter telling us they were instructing a debt collection agency and then a couple of days later we received a letter from their solicitor. At this time there was only £1000 outstanding and we decided to pay as