I ordered a set of 6 fuchsia plugs from them. When they arrived they were very dry so I gave them a soak and potted them up. A few days later one was not doing as well as the rest. I sent an e mail explaining how dry they were when they arrived and giving a photo showing the other plants and unhealthy one. I got an autimated reply saying they were very busy so expected the worse. However about a week later I got another e mail to say they would replace it and next day I got another set of 6 fuchsia.
I couldn't really have asked for better customer service.
Jatnikapyar, I am the queen of complaining. Do not give up. My local GC carries a 5 year guarantee on all plants and they are true to their word. I know this is on-line buying but they can't just opt out of their commitment to you to supply plants 'fit for purpose' as would apply to goods. If you can find a director to write to, then do so. If I get no satisfaction from customer services, I go to the top dog. Have you sent copies of the photos to the suppliers?
Paul Hansord is the current Managing Director. Why not drop him a line at the address given on their website setting out your complaint and sending photos. Mark 'Private and Confidential' and send by recorded delivery so you can track they receive it. Sorry if you think I'm being a bossy boots.
Hello Jatnikapya - I'm with TT here - I've had excellent service from Wyevale both online and at the GC. Being a pensioner I rarely buy anything at full price, so I accept the odd failure with things picked up in the chucky-out bin. When two camellias were given to me, and I had had to buy big pots and special compost for them, and then they died I took them back to my nearest Wyevale GC. Despite having no receipt they refunded the price that had been paid for them (it was the wrong season by then for replacements to be available) and I was able to get a very nice garden arch with the refund - absolutely no quibble. First rate service. I also bought reduced-price bulbs online - all excellent condition and fantastic value.
If I get poor service I complain like mad until I get satisfaction - and then I don't use that company again. It's the only way they will get the message.
Hi Tina Turner and Gardening Granny, thank you for taking the trouble to respond. It is very encouraging and I will start E-mailing and telephoning again. The manager at the local nursery that I have used for 30 years saw the photos and has offered to speak to the retailers in question about the issue.
By the way GG, I had a problem with Wyvale last year. I ordered £60/= worth of bedding plants and after fobbing me off for 3 weeks I received an E-mail to say the order was ready for collection. When I arrived there with my friend (she offered to bring them home in her car) the GC denied all knowledge of it and were most unhelpful. They offered me 10% off plants in the GC(none of the plants I wanted) I wrote to head office with copies of E-mails etc.
I was sent a voucher for £10/= and it was too late for beddings.
I gave the voucher away and NEVER used them again.
I think that they don't care as they have lots of customers and my contribution is a drop in the ocean.
Posts
I must say that I have found T&M very good.
I ordered a set of 6 fuchsia plugs from them. When they arrived they were very dry so I gave them a soak and potted them up. A few days later one was not doing as well as the rest. I sent an e mail explaining how dry they were when they arrived and giving a photo showing the other plants and unhealthy one. I got an autimated reply saying they were very busy so expected the worse. However about a week later I got another e mail to say they would replace it and next day I got another set of 6 fuchsia.
I couldn't really have asked for better customer service.
Jatnikapyar, I am the queen of complaining.
Do not give up. My local GC carries a 5 year guarantee on all plants and they are true to their word. I know this is on-line buying but they can't just opt out of their commitment to you to supply plants 'fit for purpose' as would apply to goods. If you can find a director to write to, then do so. If I get no satisfaction from customer services, I go to the top dog. Have you sent copies of the photos to the suppliers?
Paul Hansord is the current Managing Director. Why not drop him a line at the address given on their website setting out your complaint and sending photos. Mark 'Private and Confidential' and send by recorded delivery so you can track they receive it. Sorry if you think I'm being a bossy boots.
I wish you luck.
Hello Jatnikapya - I'm with TT here - I've had excellent service from Wyevale both online and at the GC. Being a pensioner I rarely buy anything at full price, so I accept the odd failure with things picked up in the chucky-out bin. When two camellias were given to me, and I had had to buy big pots and special compost for them, and then they died I took them back to my nearest Wyevale GC. Despite having no receipt they refunded the price that had been paid for them (it was the wrong season by then for replacements to be available) and I was able to get a very nice garden arch with the refund - absolutely no quibble. First rate service. I also bought reduced-price bulbs online - all excellent condition and fantastic value.
If I get poor service I complain like mad until I get satisfaction - and then I don't use that company again. It's the only way they will get the message.
Hi Tina Turner and Gardening Granny, thank you for taking the trouble to respond. It is very encouraging and I will start E-mailing and telephoning again. The manager at the local nursery that I have used for 30 years saw the photos and has offered to speak to the retailers in question about the issue.
By the way GG, I had a problem with Wyvale last year. I ordered £60/= worth of bedding plants and after fobbing me off for 3 weeks I received an E-mail to say the order was ready for collection. When I arrived there with my friend (she offered to bring them home in her car) the GC denied all knowledge of it and were most unhelpful. They offered me 10% off plants in the GC(none of the plants I wanted) I wrote to head office with copies of E-mails etc.
I was sent a voucher for £10/= and it was too late for beddings.
I gave the voucher away and NEVER used them again.
I think that they don't care as they have lots of customers and my contribution is a drop in the ocean.