If it is sold as 10ft x8ft it has to be that size regardless of the preservative. You have the right to reject the goods as they are not as described and as such not what you were paying for. That's the basis to reject them, the lack of preservative on the inside doesn't really matter that much in law, it just adds to the evidence that the product you bought was not what was supplied. Was it advertised as treated as well, if so that hasn't been done properly so the company that supplied it hasn't got a leg to stand on in law. If you do decide to take it further, photographic evidence to back your claim, both of your shed, and the display models will assist the case.
Thanks for the replies to my first posting. Yesterday evening we had more or less decided 100% that we will ask for them to send a guy to paint it if it can be done soon. Time is a bit limited at the moment especially with the nights drawing in. As I have typed this Liz has rung and asked for someone to come and do the work which has been refused (the lady on the front desk is the director) and has put the phone down on Liz. I have registered a dispute with the card company so its "to be continued".
There is going to moisture in the shed and if one side of the wood is left untreated surely that's going to contract/expand at a different rate to the outside and although not easily measurable can alter tension on joints and fixings.
Size.. I know sizes are approximate so not making much fuss about that but greater difference than expected. The 8ft side is almost bang on.
Don't forget that, if the company refuses to play ball (and it sounds that, if they're that rude they will probably continue to be unreasonable) you have recourse via the Small Claims Court. It's easy, and the staff will guide you through each step.
Perhaps a letter, cc Trading Standards Office, to the company, setting out your clear position might bring about the desired result. Sometimes it is enough to know that the customer is serious will be what is needed to resolve the problem!
From personal experience pursuing the credit card company gives the best chance of success . Pay everything on the card except the disputed item,,they will not want to commence proceedings and will put pressure on the supplier to settle.
They have to replace the shead or refund your money as it's not as advertised at the time of sale trading standards would help so will your credit card provider if you paid for it by credit card failing that it's the small claims court. They wouldn't be able to defend the action.
Another thing i am not fussed on is having wood that has been stained with timber suppliers details in full view. I have attached a few pics so you can see what I have not been happy about. The suppliers info is in 4 areas.
Still undecided if its worth the hassle or what to aim for.
I think you have to pursue things with Trading Standards now that you've had that unpleasant response from the company. I know it's easy to say reject the shed completely, but it leaves you with the hassle of someone taking it away and then having to go and find another one, wait for delivery and so on. The company obviously thought they could fob you off with the discount and tin of paint and aren't happy that you've rejected that and are requesting something else. Dire customer service and very rude, if nothing else.
Stand your ground. If you thought you were buying a treated shed as per the display item, then that's what you should be getting, unless it states something different in the small print. You could contact Citizen's Advice as well and see if they can offer some help
It's a place where beautiful isn't enough of a word....
I live in west central Scotland - not where that photo is...
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If it is sold as 10ft x8ft it has to be that size regardless of the preservative. You have the right to reject the goods as they are not as described and as such not what you were paying for. That's the basis to reject them, the lack of preservative on the inside doesn't really matter that much in law, it just adds to the evidence that the product you bought was not what was supplied. Was it advertised as treated as well, if so that hasn't been done properly so the company that supplied it hasn't got a leg to stand on in law. If you do decide to take it further, photographic evidence to back your claim, both of your shed, and the display models will assist the case.
As for the aggravation, well that's up to you.
Thanks for the replies to my first posting. Yesterday evening we had more or less decided 100% that we will ask for them to send a guy to paint it if it can be done soon. Time is a bit limited at the moment especially with the nights drawing in. As I have typed this Liz has rung and asked for someone to come and do the work which has been refused (the lady on the front desk is the director) and has put the phone down on Liz. I have registered a dispute with the card company so its "to be continued".
There is going to moisture in the shed and if one side of the wood is left untreated surely that's going to contract/expand at a different rate to the outside and although not easily measurable can alter tension on joints and fixings.
Size.. I know sizes are approximate so not making much fuss about that but greater difference than expected. The 8ft side is almost bang on.
G.
If someone put the phone down on me, with a legitimate complaint, my next call would be to Trading Standards at the local council.
Don't forget that, if the company refuses to play ball (and it sounds that, if they're that rude they will probably continue to be unreasonable) you have recourse via the Small Claims Court. It's easy, and the staff will guide you through each step.
Perhaps a letter, cc Trading Standards Office, to the company, setting out your clear position might bring about the desired result. Sometimes it is enough to know that the customer is serious will be what is needed to resolve the problem!
From personal experience pursuing the credit card company gives the best chance of success . Pay everything on the card except the disputed item,,they will not want to commence proceedings and will put pressure on the supplier to settle.
Hi all,
Another thing i am not fussed on is having wood that has been stained with timber suppliers details in full view. I have attached a few pics so you can see what I have not been happy about. The suppliers info is in 4 areas.
Still undecided if its worth the hassle or what to aim for.
G.
I think you have to pursue things with Trading Standards now that you've had that unpleasant response from the company. I know it's easy to say reject the shed completely, but it leaves you with the hassle of someone taking it away and then having to go and find another one, wait for delivery and so on. The company obviously thought they could fob you off with the discount and tin of paint and aren't happy that you've rejected that and are requesting something else. Dire customer service and very rude, if nothing else.
Stand your ground. If you thought you were buying a treated shed as per the display item, then that's what you should be getting, unless it states something different in the small print. You could contact Citizen's Advice as well and see if they can offer some help
I live in west central Scotland - not where that photo is...