Having read the reports of this offer my feeling is they have been a bit sneaky-you will not get a refund if you are disappointed in them when they arrive because they were free-now if they had charged £4.99 plus free postage that is a different matter-you will have still paid the same but entitled to a refund
This has not done T&M any favours and am sure that a lot of posters on this board will not bother again-they obviously couldn't cope with the demand and should have cancelled and refunded orders from the outset-instead of which they created a lot of bad feeling.
I also feel that the magazine through which the orders were placed is also responsible-has anybody complained to them?
Thanks for your feedback on the offers. We contacted Thompson & Morgan, who provided the following response:
"Perennial Offer – DISPATCH UPDATE
If you are currently waiting to receive your recent order for the 36 perennial plant collection from the May issue of Gardeners’ World, these will delivered by the end of July.
Demand for this offer exceeded initial predictions and more collections had to be grown to meet this demand.
Due to the nature of these plants this delay will not have any impact on their long term health and performance.
For any readers who were informed that they would receive their plants by the end of May but have not, we would like to apologise for any inconvenience this has caused.
We hope that you will enjoy your plants for many years to come.
I had the same experience.I did not even bother to contact them as I have had problems in the past. But I feel that GW should take issue with them as it leaves us out of pocket with the P&P that we sent them.
My plants have come at last (posted on 3 July). they are indeed extremely tiny, and will need some individual care before they're anywhere near ready to go out in the garden. The whole lot fitted into a pack the size of a slim phone directory. Would I have ordered them if I'd known how small they'd be? Probably not, but I'll try to make something of them now they're here.
Mine have come too, they are very small but they look healthy. Just need to get them through the winter. On a positive note I liked how they can now be posted through the letterbox, I really wouldn't have been happy if I had to go back out into the torrential rain to collect them.
My Lilliputian plants arrived today, I've never seen plugs that small before. Luckily enough I had a spare tray with 9cm pots and space to grow them on for a little while indoors.
I'm rather miffed as i've not received mine yet. Initially the website said I would get them by the end of July, and now it says the end of August. It's very frustrating as i've held back planting out a few things i've got in pots as I wanted to wait until the 36 plants arrived so I get the placement and spacing right, and of course things are still in pots and the 36 are nowhere to be seen!
I wouldn't hold back Miss, I've planted summer annuals where the tiny plants will grow. They need potting up and growing on for a while before they go in to the ground anyway (when they eventually arrive that is).
Posts
Having read the reports of this offer my feeling is they have been a bit sneaky-you will not get a refund if you are disappointed in them when they arrive because they were free-now if they had charged £4.99 plus free postage that is a different matter-you will have still paid the same but entitled to a refund
This has not done T&M any favours and am sure that a lot of posters on this board will not bother again-they obviously couldn't cope with the demand and should have cancelled and refunded orders from the outset-instead of which they created a lot of bad feeling.
I also feel that the magazine through which the orders were placed is also responsible-has anybody complained to them?
Hello everyone,
Thanks for your feedback on the offers. We contacted Thompson & Morgan, who provided the following response:
"Perennial Offer – DISPATCH UPDATE
If you are currently waiting to receive your recent order for the 36 perennial plant collection from the May issue of Gardeners’ World, these will delivered by the end of July.
Demand for this offer exceeded initial predictions and more collections had to be grown to meet this demand.
Due to the nature of these plants this delay will not have any impact on their long term health and performance.
For any readers who were informed that they would receive their plants by the end of May but have not, we would like to apologise for any inconvenience this has caused.
We hope that you will enjoy your plants for many years to come.
Happy gardening
Thompson & Morgan Customer Care"
I had the same experience.I did not even bother to contact them as I have had problems in the past. But I feel that GW should take issue with them as it leaves us out of pocket with the P&P that we sent them.
My plants have come at last (posted on 3 July). they are indeed extremely tiny, and will need some individual care before they're anywhere near ready to go out in the garden. The whole lot fitted into a pack the size of a slim phone directory. Would I have ordered them if I'd known how small they'd be? Probably not, but I'll try to make something of them now they're here.
My Lilliputian plants arrived today, I've never seen plugs that small before. Luckily enough I had a spare tray with 9cm pots and space to grow them on for a little while indoors.
I'm rather miffed as i've not received mine yet. Initially the website said I would get them by the end of July, and now it says the end of August. It's very frustrating as i've held back planting out a few things i've got in pots as I wanted to wait until the 36 plants arrived so I get the placement and spacing right, and of course things are still in pots and the 36 are nowhere to be seen!
I wouldn't hold back Miss, I've planted summer annuals where the tiny plants will grow. They need potting up and growing on for a while before they go in to the ground anyway (when they eventually arrive that is).