I've just tried to order the perennials, but have given up for now as it doesn't recognise the offer code and is trying to charge me an extra postage and packing charge of £4.95. Is there a way to sort this out?
Reply to hortichap: I've just tested the link again and it is working. Are you definitely including the hyphen in the web address, as given in the offer? Do try clicking this link directly:
Reply to Beverley West: Thanks for the feedback. I'm sorry to read about the trouble you had getting through to Thompson & Morgan - I've passed on your comments to them. Regarding the May offer, you can access it directly by clicking this link:
Update for Beverley West: I've received the following response from Thompson and Morgan to the feedback you provided:
"Thank you for bringing this to our attention. We recognise that on occasion, we have not been able to respond to emails within our usual 24 hour turnaround and appreciate how frustrating this must have been. Ensuring that we have adequate resource to respond to queries is our problem – it shouldn’t become yours. We are very sorry that it has.
Your comments are duly noted and will be used to assist us in a review of our existing process to see where we might be able to improve.
We note that your query has now been resolved, resulting in the successful placing of your order. We hope that you are delighted with your purchase."
I hope this helps. Thank you for taking the time to post your comments.
I've had an interesting time with T&M. Firstly I was interested in ordering some additional plants alongside the May perennials offer which I guess is what T&M rely on for these. When ordering online as soon as you apply the 10% subscriber club discount they slap an additional £4 something postage. The magazine order form clearly shows the total postage would be £4.90. Anyhow after 3-4 e-mails and them pushing it up to 'management' they still would not have it so I told them to forget those additional plants and I'll just have the 'free' ones. When ordering these, dispatch was stated as before the end of May. Then I was called to say delivery would be w/c 11th June. After nudging them again this week now I'm being told it may not be until the end of July. I will be surprised if I ever see these plants.... Although polite, T&M are very frustrating to deal with.
JPR I have also had an 'interesting time' with T&M and I am still waiting for plants that I ordered in April! Everytime I contact them about it they fob me off with an excuse about the plants being strong enough to survive postage. They have yet to respond to my communications regarding the free perennials offer and have only contacted me about my lavenders. It would be nice for GW magazine to have these kind of 'offers' from other companies on occasion rather than always using T&M. To that point the T&M offers are not GW magazine exclusives and are available in many other publications.
T&M drove me crazy this year with my seed order. I couldn't get through to paying my order online I must have tried over twenty times over a fortnight! I did at one point phone them but they wouldn't let me use my voucher code to get £5 off my order. £5 is £5 I wasn't missing out on that.. In the end I phoned them again and got the most helpful young man who couldn't understand whoever Id spoken to before that they wouldn't let me use my voucher it was no problem he even gave me a free pack of seeds as an apology.
I am trying to chase up my order for the 36 free perennials offered in May edition of Gardeners World - a cheque for £4.90 was posted off to you on the 29th May. I have tried to telephone you but each time I am listeneing to your company history which is repeated and repeated. I look forward to your reply.
Posts
I've just tried to order the perennials, but have given up for now as it doesn't recognise the offer code and is trying to charge me an extra postage and packing charge of £4.95. Is there a way to sort this out?
Reply to hortichap: I've just tested the link again and it is working. Are you definitely including the hyphen in the web address, as given in the offer? Do try clicking this link directly:
http://www.thompson-morgan.com/GW616
I hope this works. Do let me know if not.
Daniel
Editor, gardenersworld.com
Reply to Beverley West: Thanks for the feedback. I'm sorry to read about the trouble you had getting through to Thompson & Morgan - I've passed on your comments to them. Regarding the May offer, you can access it directly by clicking this link:
http://www.thompson-morgan.com/GW616
If you have any difficulties, just let me know.
Daniel
Editor, gardenersworld.com
Update for Beverley West: I've received the following response from Thompson and Morgan to the feedback you provided:
"Thank you for bringing this to our attention. We recognise that on occasion, we have not been able to respond to emails within our usual 24 hour turnaround and appreciate how frustrating this must have been. Ensuring that we have adequate resource to respond to queries is our problem – it shouldn’t become yours. We are very sorry that it has.
Your comments are duly noted and will be used to assist us in a review of our existing process to see where we might be able to improve.
We note that your query has now been resolved, resulting in the successful placing of your order. We hope that you are delighted with your purchase."
I hope this helps. Thank you for taking the time to post your comments.
Daniel
Editor, gardenersworld.com
Please can we now have a working link to offer for June please. I always end up cutting my mag to post.
I've had an interesting time with T&M. Firstly I was interested in ordering some additional plants alongside the May perennials offer which I guess is what T&M rely on for these. When ordering online as soon as you apply the 10% subscriber club discount they slap an additional £4 something postage. The magazine order form clearly shows the total postage would be £4.90. Anyhow after 3-4 e-mails and them pushing it up to 'management' they still would not have it so I told them to forget those additional plants and I'll just have the 'free' ones. When ordering these, dispatch was stated as before the end of May. Then I was called to say delivery would be w/c 11th June. After nudging them again this week now I'm being told it may not be until the end of July. I will be surprised if I ever see these plants.... Although polite, T&M are very frustrating to deal with.
JPR I have also had an 'interesting time' with T&M and I am still waiting for plants that I ordered in April! Everytime I contact them about it they fob me off with an excuse about the plants being strong enough to survive postage. They have yet to respond to my communications regarding the free perennials offer and have only contacted me about my lavenders. It would be nice for GW magazine to have these kind of 'offers' from other companies on occasion rather than always using T&M. To that point the T&M offers are not GW magazine exclusives and are available in many other publications.
T&M drove me crazy this year with my seed order. I couldn't get through to paying my order online I must have tried over twenty times over a fortnight! I did at one point phone them but they wouldn't let me use my voucher code to get £5 off my order. £5 is £5 I wasn't missing out on that.. In the end I phoned them again and got the most helpful young man who couldn't understand whoever Id spoken to before that they wouldn't let me use my voucher it was no problem he even gave me a free pack of seeds as an apology.
I am trying to chase up my order for the 36 free perennials offered in May edition of Gardeners World - a cheque for £4.90 was posted off to you on the 29th May. I have tried to telephone you but each time I am listeneing to your company history which is repeated and repeated. I look forward to your reply.