You are also covered by the distance selling regulations.
Again some text from the OFT to retailers.
The arrangements for delivery or performance of the service, for example when consumers can expect delivery of the goods or the service to start. The contract should be performed within 30 days unless the parties agree to a different period.
Where the DSRs give consumers the right to cancel an order, this right is unconditional and begins from the moment the contract is concluded. Unlike when buying from a shop the first time that a consumer will have an opportunity to examine goods purchased by distance means is when they receive them. When a consumer cancels a contract to which the cancellation provisions apply they are entitled to a refund of any money they have paid in relation to the contract even if the goods are not defective in any way.
The time limits for cancellation are seven working days (not including weekends or bank holidays) after the day on which they receive the goods – provided you give the consumer the required written information no later than the time the goods are delivered [otherwise it's an extra 3 months]
What must consumers do if they want to cancel?
They must tell you in writing or in another durable medium such as e-mail, if they want to cancel but not by phone unless your terms say this is acceptable. The effective date for cancellations under the DSRs is the date on which the consumer gives notice of cancellation to you.
I can't beleive I've just been stung with the same thing. I bought two plants in 3 Lt pots, paid £11 each for them. I just planted them, when I knocked them out of the pots they were just 90cm plants. The RHS is selling the same plants in 90cm pots for 3 for £12.
dd your story trumps mine by a long way though. I paid with RBS VISA I don't think I'll have the same money back rights as I would if I'd paid with my credit card. I'll use that from now on, especially if I'm dealing with someone I've not bought from before. I happened to by a different variety of the same Aronia from someone else When it came it was three times the size and exactly the same price from Larch Cottage in Cumbria. Larch Cottage are a much better company the Cornus mas they sent was very well pruned but they did send me a photo before they sent it to ask me if I still wanted it. As I said to them it's the roots you really want so I was happy to accept it as it was such a rare variety and the last one. I'd buy from LC again. I won't mention the bad company to keep some bargaining power.
Hi Lyn. So true. Unfortunately the local garden centre only stocks your bog standard plants. I do support them and if I can I'd prefer to shop from them. The closest closed last year sadly, to make way for housing. If you want something a litte out of the ordinary though, you have to shop on line. These are quite unusual varieties so I had to try a site I'd never used before. The other plants were fine, though the one's from Larch Cottage were still better. I'll name and shame if I don't get a good response from my conplaint.
Agreed and I shall be using my credit card from now on. I should have known better really. The site was full of advertising which is always a bad sign.
I will if I can't get it sorted. I'll even quote the email I got yesterday which basically said how happy they were to mislead customers. I'm going to call them again in my break to try to speak to a manager. They were oddly dealing with another customer yesterday. Why am I not surprised.
Posts
You are also covered by the distance selling regulations.
Again some text from the OFT to retailers.
The arrangements for delivery or performance of the service, for example when consumers can expect delivery of the goods or the service to start. The contract should be performed within 30 days unless the parties agree to a different period.
Where the DSRs give consumers the right to cancel an order, this right is unconditional and begins from the moment the contract is concluded. Unlike when buying from a shop the first time that a consumer will have an opportunity to examine goods purchased by distance means is when they receive them. When a consumer cancels a contract to which the cancellation provisions apply they are entitled to a refund of any money they have paid in relation to the contract even if the goods are not defective in any way.
The time limits for cancellation are seven working days (not including weekends or bank holidays) after the day on which they receive the goods – provided you give the consumer the required written information no later than the time the goods are delivered [otherwise it's an extra 3 months]
What must consumers do if they want to cancel?
They must tell you in writing or in another durable medium such as e-mail, if they want to cancel but not by phone unless your terms say this is acceptable. The effective date for cancellations under the DSRs is the date on which the consumer gives notice of cancellation to you.
The full details can be found here.
I used to be a retailer and I also absolutely love complaining of below standard service.
I can't beleive I've just been stung with the same thing. I bought two plants in 3 Lt pots, paid £11 each for them. I just planted them, when I knocked them out of the pots they were just 90cm plants. The RHS is selling the same plants in 90cm pots for 3 for £12.
dd your story trumps mine by a long way though. I paid with RBS VISA I don't think I'll have the same money back rights as I would if I'd paid with my credit card. I'll use that from now on, especially if I'm dealing with someone I've not bought from before. I happened to by a different variety of the same Aronia from someone else When it came it was three times the size and exactly the same price from Larch Cottage in Cumbria. Larch Cottage are a much better company the Cornus mas they sent was very well pruned but they did send me a photo before they sent it to ask me if I still wanted it. As I said to them it's the roots you really want so I was happy to accept it as it was such a rare variety and the last one. I'd buy from LC again. I won't mention the bad company to keep some bargaining power.
It so pays to shop around. Perhaps you dont have a local garden centre, there you can see what you are buying.
Hi Lyn. So true. Unfortunately the local garden centre only stocks your bog standard plants. I do support them and if I can I'd prefer to shop from them. The closest closed last year sadly, to make way for housing. If you want something a litte out of the ordinary though, you have to shop on line. These are quite unusual varieties so I had to try a site I'd never used before. The other plants were fine, though the one's from Larch Cottage were still better. I'll name and shame if I don't get a good response from my conplaint.
Agreed and I shall be using my credit card from now on. I should have known better really. The site was full of advertising which is always a bad sign.
Why dont you name on here the company involved. It will be useful to many on here who can avoid them like the plague!
I will if I can't get it sorted. I'll even quote the email I got yesterday which basically said how happy they were to mislead customers. I'm going to call them again in my break to try to speak to a manager. They were oddly dealing with another customer yesterday. Why am I not surprised.