Hi Daniel Haynes, fancy you responding.......I'm surpriced, as other forum members and I have asked the same questions as Perseka and Patrevlil and you have not bothered to comment. What has changed now for you to do so. I do not think it is OK to accept bad customer service just because the offer is "free" products for only P&P. After all, in theory they are trying to get rid of surplus stock. As long as we are prepared to accept it they will not change their attitude. We as a nation, put up with it which encourages these firms to take advantage. The only way is to stop giving them our money, which will hit their profits.
Looks like jantkinapyar got out of the wrong side of the bed today! The response from GW via Daniel came within 24 hours of the original post in the thread. I don't think that is an excessive delay.
I guess that Daniel does have more to do in his day than sit glued to this forum!
By the way, I have no connection withe Daniel or GW, but do believe in giving people credit where it's due.
Thank you KT53, this problems have been highlighted before on this forum and the same questions asked, but Daniel has chosen to ignore them. That is my point.
I don't want to appear to speak for Daniel, but perhaps he doesn't usually have the time to read every post, or even every thread, on this forum - however due to the recent technical problems he has been on the Forum rather a lot lately and this one appears to have caught his eye.
This forum is not the best way to contact GW with a complaint about a product - we can PM or email Daniel directly which is much the best way to draw his attention to a problem.
Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.
It is not Daniels' problem, but he is with GW and they advertise T&M products. Buyers are seduced to buy from them thru' association as they trust GW. But only once, if they go back to them after bad customer service; then it is their own responsibility. This is my humble opinion.
I find T & M very hit and miss. Somewhere between a third to a half of the plugs I buy don't make it. I keep buying from them, though, because I never actually learn my lesson. If I had a pound for everytime I'd said 'never again' to T & M only to lemming-like leap after yet another 'offer' I would be rich enough to go to a proper nursery and buy decent plants instead.
I do my best to respond to queries on the forum, and certainly don't 'choose to ignore' questions. As Dovefromabove commented above, I don't have time to read through every single on of the thousands of posts that appear on the forum every week. When I do come across an order-related query, such as on this thread, I do of course respond.
If you have any question or complaint relating to the site, the easiest way to ensure a response is to either direct message me, or email [email protected]. I'm often away from my desk in meetings, but be assured I'll respond as soon as I pick up messages.
If you have a complaint about an order placed through the magazine or website, our Offers team will be happy to help. Please email them at: [email protected].
Further to my previous post about poor customer service from T&M, I contacted GW direct as I wouldn't expect anyone to trawl through the forum to sort out our problems. GW dealt with my complaint about T&M very promptly for which I was grateful. As far as I'm concerned the way to assess a good company is by the way they deal with any complaints and the way T&M dealt with mine was to ignore it! I will never order anything from them again.
Posts
Hi Daniel Haynes, fancy you responding.......I'm surpriced, as other forum members and I have asked the same questions as Perseka and Patrevlil and you have not bothered to comment. What has changed now for you to do so. I do not think it is OK to accept bad customer service just because the offer is "free" products for only P&P. After all, in theory they are trying to get rid of surplus stock. As long as we are prepared to accept it they will not change their attitude. We as a nation, put up with it which encourages these firms to take advantage. The only way is to stop giving them our money, which will hit their profits.
Looks like jantkinapyar got out of the wrong side of the bed today! The response from GW via Daniel came within 24 hours of the original post in the thread. I don't think that is an excessive delay.
I guess that Daniel does have more to do in his day than sit glued to this forum!
By the way, I have no connection withe Daniel or GW, but do believe in giving people credit where it's due.
Thank you KT53, this problems have been highlighted before on this forum and the same questions asked, but Daniel has chosen to ignore them. That is my point.
I don't want to appear to speak for Daniel, but perhaps he doesn't usually have the time to read every post, or even every thread, on this forum - however due to the recent technical problems he has been on the Forum rather a lot lately and this one appears to have caught his eye.
This forum is not the best way to contact GW with a complaint about a product - we can PM or email Daniel directly which is much the best way to draw his attention to a problem.
Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.
I cant see how it is Daniels problem. The plants are supplied by T&M and they are responsible for the quality or otherwise of plants sent out.
I certainly dont expect Daniel to read every thread on the forum.
I can't keep up, and i'm forever on here !!
It is not Daniels' problem, but he is with GW and they advertise T&M products. Buyers are seduced to buy from them thru' association as they trust GW. But only once, if they go back to them after bad customer service; then it is their own responsibility. This is my humble opinion.
I find T & M very hit and miss. Somewhere between a third to a half of the plugs I buy don't make it. I keep buying from them, though, because I never actually learn my lesson. If I had a pound for everytime I'd said 'never again' to T & M only to lemming-like leap after yet another 'offer' I would be rich enough to go to a proper nursery and buy decent plants instead.
Hello jatnikapyar,
I do my best to respond to queries on the forum, and certainly don't 'choose to ignore' questions. As Dovefromabove commented above, I don't have time to read through every single on of the thousands of posts that appear on the forum every week. When I do come across an order-related query, such as on this thread, I do of course respond.
If you have any question or complaint relating to the site, the easiest way to ensure a response is to either direct message me, or email [email protected]. I'm often away from my desk in meetings, but be assured I'll respond as soon as I pick up messages.
If you have a complaint about an order placed through the magazine or website, our Offers team will be happy to help. Please email them at: [email protected].
Best,
Daniel
Further to my previous post about poor customer service from T&M, I contacted GW direct as I wouldn't expect anyone to trawl through the forum to sort out our problems. GW dealt with my complaint about T&M very promptly for which I was grateful. As far as I'm concerned the way to assess a good company is by the way they deal with any complaints and the way T&M dealt with mine was to ignore it! I will never order anything from them again.