I've had an update from the technical helpdesk: they've identified the cause of the problem (which wasn't what we thought originally) and have started the fix. It's going to take another hour (it's now 15.38) or so, after which, we hope the forum will display correctly and the login status also.
So, please bear with us just a little longer and I'll post another update shortly. Thanks for your patience.
Well... I think the problem is now fixed. We have a weekly 'build' on the site, when various updates and fixes that the developers have been working on are published to the live site. It seems that one of the 'under the hood' updates has been causing the problems that have been annoying everyone all week. It's taken a while to determine this, but it seems to now be resolved.
You might need to close and restart your browser for everything to update. Once you've done this the site should be working OK - do please let me know if you have any further problems.
Once again, I'm very sorry for the frustrations of the last week.
Mmm. We'll need to monitor this. If you still have problems over the weekend, please let me know here, and I'll pass it all on the team on Monday. I'm still hoping that the fix might just be taking a little time to filter through and it will all be rectified shortly.
I've been experiencing the same problems all week, and am now finding the site is working fine. We've had a number of testers on the case, all of whom are reporting things are working again. If that turns out not to be the case, it will all hands on deck again on Monday.
Posts
Hey ! I've got a piece of paper with the time written on it ! (Thursday neet, 2233hrs ! )
Hello everyone,
I've had an update from the technical helpdesk: they've identified the cause of the problem (which wasn't what we thought originally) and have started the fix. It's going to take another hour (it's now 15.38) or so, after which, we hope the forum will display correctly and the login status also.
So, please bear with us just a little longer and I'll post another update shortly. Thanks for your patience.
Daniel Haynes
Editor, gardenersworld.com
Hello again everyone,
Well... I think the problem is now fixed. We have a weekly 'build' on the site, when various updates and fixes that the developers have been working on are published to the live site. It seems that one of the 'under the hood' updates has been causing the problems that have been annoying everyone all week. It's taken a while to determine this, but it seems to now be resolved.
You might need to close and restart your browser for everything to update. Once you've done this the site should be working OK - do please let me know if you have any further problems.
Once again, I'm very sorry for the frustrations of the last week.
Daniel Haynes
Editor, gardenersworld.com
No still not getting anything.
More or less giving up.
Don't want to keep Ctrl F5 over and over again.
Hello Matty2,
Have you closed and reopened your browser? If so, and it hasn't worked, it's also worth logging out and logging back in again.
Daniel
Hello Daniel. Just logged back in 5 minutes ago - 17:15 - and still having to do ctrl F5 to get latest posts in threads.
Do appreciate being kept informed of what's going on. Good luck to the team hunting and fixing the bugs.
Also still having to do ctrl+f5 but posts are showing. Thanks for keeping at it Daniel!
I live in west central Scotland - not where that photo is...
Hello everyone,
Mmm. We'll need to monitor this. If you still have problems over the weekend, please let me know here, and I'll pass it all on the team on Monday. I'm still hoping that the fix might just be taking a little time to filter through and it will all be rectified shortly.
I've been experiencing the same problems all week, and am now finding the site is working fine. We've had a number of testers on the case, all of whom are reporting things are working again. If that turns out not to be the case, it will all hands on deck again on Monday.
Fingers crossed!
Daniel Haynes
Editor, gardenersworld.com
I seem to be Ok now, things updating. Slow and keep losing it but that will be my super-slow rural broadband.
In the sticks near Peterborough
ok in north manchester . thanks dan help yourself to a beer