i got mine today.. and i am not happy.. the order stated for last 2 weeks order part ready.. it arrived today and the ballerina bulbs are damp and mouldy.. all the paperwork inside is damp.. yet the padded envelope is dry???
gardeningfantic I got mine the other day and some of them were mouldy too. I emailed to complain and recieved a generic reply saying my email had been logged but have'nt heard anything since.
ladygardener2.. i also have heard nothing.. and have emailed them again.. if i hear nothing i willb e contacting gardeners world to inform them that the company send out bad goods..see what they do..
gardeningfantic I have been in touch with gardeners world to inform them what has happened. I doubt anything will be done 'tho. I emailed mr. f twice but have heard nothing since the generic replies.
well.. i contacted gardenersworld mag thru this site.. and told them i was not only one with problems with the bulbs i received.. and i got a reply.. they will be contacting my fothergills.. and if i dont here anyting within next 48 hours to contact them again and they will sort it..
well guess what.. today i finally got repsonse from mr fothergills.. and they are sending out replacements..
So Ladygardner2.. it is worth it and you should also get the same response..
gardeningfantic when I read your post saying you were going to contact gardeners world direct I did just that. I told them about the 2 generic replies I recieved from Mr F and gave the case numbers assigned.
I too heard right back from GW who had gotten in touch with Mr. F and also from Mr Fothergills who said they were sending a new batch of tulips.
It'll be interesting to see if the new tulips arrive in good time and are'nt mouldy. Great to get such a positive response from Gardeners World.
Posts
i got mine today.. and i am not happy.. the order stated for last 2 weeks order part ready.. it arrived today and the ballerina bulbs are damp and mouldy.. all the paperwork inside is damp.. yet the padded envelope is dry???
i will be contactin mr fothergills to complain..
I wanted to get them but can't find my Oct copy. Can anyone tell me which site I need to go on and the code to use please.
pg- it's www.mr-fothergills.co.uk/GW13OCT or phone 08447707733 and quote GW13OCT but you have to spend a tenner on the phone so maybe not worth it.
Are you a subscriber Bev? I won't be using it so pm if you want and I'll give you my discount code to use
I live in west central Scotland - not where that photo is...
I do subscribe thanks Fairy-only want the tulips from this offer so don't need another code. Thank you for ofering
gardeningfantic I got mine the other day and some of them were mouldy too. I emailed to complain and recieved a generic reply saying my email had been logged but have'nt heard anything since.
I've had unresolved problems with them before.
ladygardener2.. i also have heard nothing.. and have emailed them again.. if i hear nothing i willb e contacting gardeners world to inform them that the company send out bad goods..see what they do..
gardeningfantic I have been in touch with gardeners world to inform them what has happened. I doubt anything will be done 'tho. I emailed mr. f twice but have heard nothing since the generic replies.
well.. i contacted gardenersworld mag thru this site.. and told them i was not only one with problems with the bulbs i received.. and i got a reply.. they will be contacting my fothergills.. and if i dont here anyting within next 48 hours to contact them again and they will sort it..
well guess what.. today i finally got repsonse from mr fothergills.. and they are sending out replacements..
So Ladygardner2.. it is worth it and you should also get the same response..
this is the email of the lady at gardeners mag i been communicating with.. if you hear nothing then contact her.. [email protected]
gardeningfantic when I read your post saying you were going to contact gardeners world direct I did just that. I told them about the 2 generic replies I recieved from Mr F and gave the case numbers assigned.
I too heard right back from GW who had gotten in touch with Mr. F and also from Mr Fothergills who said they were sending a new batch of tulips.
It'll be interesting to see if the new tulips arrive in good time and are'nt mouldy. Great to get such a positive response from Gardeners World.