I know this is an old thread from last year, but I was searching to see if anyone had had the same problem as me. I ordered 7 different varieties of dahlia from Thompson & Morgan over the winter. So far, 4 have started flowering and 3 of those 4 are completely the wrong varieties (they are supposed to be cactus and pompon dahlias, but have come up as single-flowered). I do like single-flowering dahlias, but my wife likes the other types, especially to cut for the house - I'd bought them to please her and I'm a little disappointed to say the least!
I'm wondering if others have had the same problem. I've written to the company and I'll post on here if & how they respond.
I think it's a pretty common problem. It wouldn't surprise me if they sell out of some tubers and simply send a replacement in the knowledge that most people won't complain, that seems to be how a lot of these companies work now. I stopped using them when they continuously sent rotten tubers.
I think it's a pretty common problem. It wouldn't surprise me if they sell out of some tubers and simply send a replacement in the knowledge that most people won't complain, that seems to be how a lot of these companies work now. I stopped using them when they continuously sent rotten tubers.
If they sent replacements they were still mislabeled - as the tubers all came in compostable bags with the name of the dahlia on them (which matched the original order).
Dahlia tubers - such a lottery! I've had wrongly labelled varieties in the past that have turned out to be inferior to those I ordered, or have failed to develop at all.
But they are so lovely you just have to keep trying.
I know this is an old thread from last year, but I was searching to see if anyone had had the same problem as me. I ordered 7 different varieties of dahlia from Thompson & Morgan over the winter. So far, 4 have started flowering and 3 of those 4 are completely the wrong varieties (they are supposed to be cactus and pompon dahlias, but have come up as single-flowered). I do like single-flowering dahlias, but my wife likes the other types, especially to cut for the house - I'd bought them to please her and I'm a little disappointed to say the least!
I'm wondering if others have had the same problem. I've written to the company and I'll post on here if & how they respond.
It's quite straightforward to sort out. Just send them this.
Dear Sirs I ordered xxx from you on xxx. The dahlias are now in flower and it is obvious they are not what I ordered. With reference to The Consumer Rights Act 2015 I request a full refund including P&P.
Regards
Billericay - Essex
Knowledge is knowing that a tomato is a fruit. Wisdom is not putting it in a fruit salad.
If they sent replacements they were still mislabeled - as the tubers all came in compostable bags with the name of the dahlia on them (which matched the original order).
I don't know if they package the tubers themselves or buy them in (I didn't think they grew a lot of their plants but could be wrong), so perhaps they have been mis sold the tubers as well. When I had a problem it was like getting blood out of a stone with their customer service department, I'm normally someone who doesn't get annoyed but they were very rude and accusatorial towards me.
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I'm wondering if others have had the same problem. I've written to the company and I'll post on here if & how they respond.
Gardening in Central Norfolk on improved gritty moraine over chalk ... free-draining.
When you don't even know who's in the team
S.Yorkshire/Derbyshire border
I stopped using them when they continuously sent rotten tubers.
But they are so lovely you just have to keep trying.
It's quite straightforward to sort out.
Just send them this.
Dear Sirs
I ordered xxx from you on xxx.
The dahlias are now in flower and it is obvious they are not what I ordered.
With reference to The Consumer Rights Act 2015 I request a full refund including P&P.
Regards
Billericay - Essex
Knowledge is knowing that a tomato is a fruit.
Wisdom is not putting it in a fruit salad.
On the plus side, the open dahlias are way better for pollinators 😁
I don't know if they package the tubers themselves or buy them in (I didn't think they grew a lot of their plants but could be wrong), so perhaps they have been mis sold the tubers as well.
When I had a problem it was like getting blood out of a stone with their customer service department, I'm normally someone who doesn't get annoyed but they were very rude and accusatorial towards me.