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My own fault for trying Gardening Express?
My team at work have partnered with a local charity to makeover a house tomorrow for an underprivileged family. As the resident gardener I am on plant duty. Anyway I foolishly placed and order with Gardening Direct and have been checking it daily as website says despatch is 3-5 working days. Everything ordered was in stock and nothing too fancy as its only a concrete small yard so didn't expect problems. Thought if there were delays I would cancel and nip to a garden centre.
Anyway today the order is still not been processed and they have refused to cancel the order and issue a refund so I can source elsewhere. They've said in their small print it says orders can take up to 28 days and they will never cancel an order after 24 hours?! Cannot tell me when my order will be fulfilled and said all I can do is refuse the order on delivery but wouldn't say if the charity would be refunded. They have been so rude with no compassion.
I can't let the family down so will have to buy elsewhere out of my families pocket. Its probably my own fault for trusting a dodgy company but I wanted the charities money to go as far as possible.
Anyway no problem anyone else can solve really. I just want to spread the word about these cowboys to help others avoid. I'm so furious.
Anyway today the order is still not been processed and they have refused to cancel the order and issue a refund so I can source elsewhere. They've said in their small print it says orders can take up to 28 days and they will never cancel an order after 24 hours?! Cannot tell me when my order will be fulfilled and said all I can do is refuse the order on delivery but wouldn't say if the charity would be refunded. They have been so rude with no compassion.
I can't let the family down so will have to buy elsewhere out of my families pocket. Its probably my own fault for trusting a dodgy company but I wanted the charities money to go as far as possible.
Anyway no problem anyone else can solve really. I just want to spread the word about these cowboys to help others avoid. I'm so furious.
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Do you mean Gardening Express or Gardening Direct?
Gardening Express is notoriously poor, judging from the many comments on this forum.
Ballyrobert is an excellent online nursery for small plants if you don't have a GC/nursery nearby, or the DIY stores mentioned.
I live in west central Scotland - not where that photo is...
I live in west central Scotland - not where that photo is...
Agree with @GardenerSuze that local Garden Societies/clubs would be worth investigating for any future projects.
There is also the Seed and Plant Swap thread here on the forum - you don't have to have anything to swap and most of us would be more than happy to offer plants, cuttings, seeds etc. for projects such as yours.
In the meantime, very best of luck in completing the garden for your chosen family to enjoy
@Busy-Lizzie I did mean Gardening Express - I'll try and edit my post if I can figure out a way!